Heartland/Tan America 5400 question - tanTALK

earthangels · 07-01-2014, 01:38 PM

I've had my new 5400 since February 2013 and the struts that hold the canopy are losing strength. Anyone know what it takes to have the struts replaced or is there something I can do to fix the issue?

movieking · 07-01-2014, 05:49 PM

I think the 5400 has springs that you can adjust. No struts.Remove the front cover and look under the bed on either side of the ballast trays.

suncitypembroke · 07-01-2014, 11:45 PM

Don't tighten to much all needed is couple of full turn, then check canopy.

SolarTanLufkin · 01-09-2015, 11:32 AM

I have a 5400 that keeps losing power (basically resetting itself) every few sessions. Have reworked all the electrical and it all looks good. I cannot figure out what the trouble is. Any ideas??

CrystalSS · 01-09-2015, 02:26 PM

Solar...had the same issue with the resetting. This is the unit we had that caught fire. There is an issue with the wire bundle being scraped against a metal lip on the back of the top canopy. Opening and closing the unit scrapes the wires bare. Their tech told us in Nashville they have seen this in a few 5400 units already. We opened the second unit and sure enough it had started on the wires too.

CrystalSS · 01-09-2015, 04:28 PM

Found the pic of the wire bundle in our 5400....

SolarTanLufkin · 01-12-2015, 09:42 AM

Thank you very much crystalss!!! I will be sure to check that immediately. We have literally done everything we could think of.... thanks again for the input!!!

07-01-2014, 01:38 PM	#1 (permalink)
earthangels Join Date: Sep 20 2012 Location: Osceola, Iowa Posts: 145 Rep Power: 12	Heartland/Tan America 5400 question I've had my new 5400 since February 2013 and the struts that hold the canopy are losing strength. Anyone know what it takes to have the struts replaced or is there something I can do to fix the issue?

07-01-2014, 05:49 PM	#2 (permalink)
movieking Team TanTalk Join Date: Aug 12 2004 Location: ITA 2004-2013 / ASA 2013 Posts: 3,444 Rep Power: 30	Re: Heartland/Tan America 5400 question I think the 5400 has springs that you can adjust. No struts.Remove the front cover and look under the bed on either side of the ballast trays.

07-01-2014, 11:45 PM	#3 (permalink)
suncitypembroke Join Date: Apr 21 2004 Location: Mass. Posts: 698 Rep Power: 21	Re: Heartland/Tan America 5400 question Don't tighten to much all needed is couple of full turn, then check canopy.

01-09-2015, 11:32 AM	#4 (permalink)
SolarTanLufkin Join Date: Feb 19 2013 Location: Lufkin Posts: 3 Rep Power: 0	Re: Heartland/Tan America 5400 question I have a 5400 that keeps losing power (basically resetting itself) every few sessions. Have reworked all the electrical and it all looks good. I cannot figure out what the trouble is. Any ideas??

01-09-2015, 02:26 PM	#5 (permalink)
CrystalSS Join Date: Apr 23 2008 Location: Colorado Posts: 1,042 Blog Entries: 2 Rep Power: 16	Re: Heartland/Tan America 5400 question Solar...had the same issue with the resetting. This is the unit we had that caught fire. There is an issue with the wire bundle being scraped against a metal lip on the back of the top canopy. Opening and closing the unit scrapes the wires bare. Their tech told us in Nashville they have seen this in a few 5400 units already. We opened the second unit and sure enough it had started on the wires too.

01-12-2015, 09:42 AM	#7 (permalink)
SolarTanLufkin Join Date: Feb 19 2013 Location: Lufkin Posts: 3 Rep Power: 0	Re: Heartland/Tan America 5400 question Thank you very much crystalss!!! I will be sure to check that immediately. We have literally done everything we could think of.... thanks again for the input!!!

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