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Old 10-21-2005, 09:39 PM   #1 (permalink)
Join Date: Oct 20 2005
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We have a ProSun Lumina and last week it work 2 times in the am and when I put the next customer in, she turn on the bed by 3A tmax timer and it started for approx. 5 secs and then shut down. no power no cool down fans NOTHING> On monday we tried in VAIN to speak with someone from ProSun, and was told it was a capasiter. We removed the piece to find the there are 5 prong and one was chard badly , we finally got ahold of prosun to find out they don't have the right parts to fix it )we found a 5 prong in Holland and shipment is 6-8 weeks) But upon talking with prosun they refered us to Heartland . Jeff from Heartland sold us a 4 prong capasiter or some sensor and told us to ground the fifth wire, I arrive today 10-21-05 and installed it and STILL nothing . We are using sun touch with a t max timer and 3A's in all rooms I have checked all perimetrs and everything is talking to who it should be. But once you start the bed the 3A turns on but yet NO power to the bed, I have been raking my brain to try and remember if the head fan and body fan and facial light buttons stayed lite I thought there was a red light at all times. Cause there is nothing there. This has been down for a week now and We have customers upset due to the fact they cant use a high pressure bed, we have a delta stand to offer them and a sunbreeze magnum 5000 15 minutes high pressure bed along with 4 saphire series 20 minutes bed but We have some customers that only use this bed (Lumina) If anyone has any ideas we would appriciate it
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Old 10-28-2005, 01:57 PM   #2 (permalink)
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do you still need help?
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