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Old 05-27-2001, 05:26 PM   #1 (permalink)
 
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I have never used this message board before. I need to say that I feel hesitant to posting a question simply for fear that Chippp may be inclined to respond. It seems that any topic he joins tends to quickly digress. Seriously Chippp--leave me alone, ok?I purchased a 200 watt booth less than a year ago and it has given me nothing but trouble since the day it arrived. I have been dilligent in working steadily with the manufacturer to rectify the problems. I suspect strongly that the technology for running 200 watts has not yet been perfected. Any insight?------------------
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Old 05-27-2001, 10:22 PM   #2 (permalink)
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One of the main things that needs to be looked at on the 200w booth is the incoming voltage to the unit. also there has been alot of questions about the two hundred watt lampsI have found alot of 200w units are still running 160w lamps in them.I have found that in the case of the suncapsule the incoming vo0ltage should be as close too 220volts using a buck/boost transformer.If you cannot solve your problem give send me an E-mail and we can further investigate!good luck!
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Old 05-28-2001, 08:34 AM   #3 (permalink)
 
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Power isn't the problem. That was one of the first places we looked. This site shows the specs: http://www.sunwestwholesale.com/products/beds/radius48/Default.htm I think what I'm looking for is not necessarily solutions. The manufacturers themselves cannot seem to solve my problems so I'm not sure that I can either. I am beginning to strongly suspect that 200 watt technology isn't ready to be marketed yet. BTW, is it not true that when 160watt lamps are run on 200watt ballasts, they will heat to beyond their 160 watts? (did that make sense?) The manufacturers have recently sent me 160 watt bulbs in lieu of a batch that burned out very quickly and told me that this is the case.
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Old 05-28-2001, 11:37 PM   #4 (permalink)
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160 watt lamps can be driven at 200 watts without a problem. The 200 watt lamp has a special gas in the lamp and it is not recommended to be driven at 160 watts. The gas in the 200 watt lamp is the only difference between the two. What is the actual problem you are having?
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Old 05-28-2001, 11:42 PM   #5 (permalink)
 
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Maybe there is a problem with the unit itself..
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Old 05-29-2001, 10:36 AM   #6 (permalink)
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This topic seems to be arising all over the country. I have had many clients ask about the 200w systems!In my experience the suncapsule 200w versions seem to be the most problematic.I know in a marketing sense I have been told that the 200w systems have had different capacitors added to equal out the power output. I personal have installed over ten of thses units some with problems and some without problems.Some of these units were running the 160w and some were running the 200w.I also have installed over 5 other big bedsUltramax 66/14 that runs 66 200w lamps along with 14 facials(500w)the beds come with 160 Win them and we have had no problems with early burn out or poor production.I have had several conversations with both manufacturers and dist. of different products and their responses seem to vary per their product.People keep asking what the difference is between 160 and 200 I have been told that for a lamp too truely run on 200w the ballast must be a 200 milliamp ballast. Then I have customers ask about the lenth and power differences such as: 80w=5ft.100w=6ft. 140w=5ft.,160=6 ft.How come a 200w is not a longer lamp?Then their are the longer 180W that some companies are putting in beds!I personally have not been satisfied with any single answer from any single source.I believe everyone in the industry is looking for clarification on this matter!Something to look into !More and more co. are offering two hundred watt versions of equipment and I definitly believe that 200w systems are more than just marketing!!! Trying to explain it however is another story!I have seen the pwer outout for myself and in many markets it is needed to stay ahead of the comp. I think some of the lamp manufacturers should focus on this subject maybe in a magazine article or at one of the shows! There is definitly too much confusion out there!I for one could always use more education!!!!As per this particular situation, more info is needed to try and find out what is wrong.Couple of questions: What is the exhaust like on that unit?Any is the unit wrapped with an exhaust hose? or open vented to the ceiling?If so, how much space above the unit?Is the unit on a buck/boost transformer?What size?(KVA rating)and what is the actual voltage output?How old is the unit?What type of ballast in the unit actual?160w or 200w. I would like to help but, without more info I would be guessing.Anyone with more info on 200w systems Please do us all a favor help clear this up for the rest of us!thanks in advance!
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Old 05-29-2001, 11:18 AM   #7 (permalink)
 
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I have 2 Starships and never had any problems with them. When you compare the Radius and The Suncapsule you have to look at the difference between a 200 watt Genesis lamp and a 200 watt cosmedico VHR lamp. Their is also a difference in the Powercell magnetic ballast and the Cosmedico choke ballast. As far as the problems you are having I agree more info is needed as to the specific problems. Have you metered the radius to check the performance?
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Old 05-31-2001, 07:04 AM   #8 (permalink)
 
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I bought this unit new in September of last year. Tut--some of the information you asked of me may be found at this site: http://www.sunwestwholesale.com/products/beds/radius48/Default.htm The booth is free-standing; that is, there is no exhaust leading from the bed. The room is huge however, and problems begin long before over-heating comes into question.Since the day we plugged it in the door hasn't heated up properly. As with all my beds, I do initial and periodic metering. The door is always about 1/3 weaker than the rest of the bed. It flickers and is pinkish at the top and bottom as the lamps warm up. It takes about 3 or so minutes until it all evens out. Bulbs burn out very very fast. The bed was mis-wired where one of the ballasts hang (manufacturer's mistake) and the electrician who helped us put it together had to come back several times to trouble shoot. Within 4 months of owning the bed, another ballast burned out altogether. Replacement bulbs were way worse than the first batch. The 3rd replacement bulbs were 160's and are heating to 1/3 more than any of the other bulbs ever did. Strangely the door seemed fine with them in. But its still not as bright. We insisted that sending us 160's was inappropriate, because our customers could easily see what the bulbs read if they looked, and we of course advertise this as a 200w bed. The next batch of 200's didn't work at all. What I mean is, they couldn't tan anyone. They metered lower than 6month old bubls in a 100w bed. So now I have the 160's back in. Maybe ForeverTan is right--the unit's just a dud. SunErgoline themselves are working with me to rectify these issues, but the problems seem vague. That's why I'm asking: is it the technology? The bulbs? Should I give up complaining or should I get my $ back? I worry that the problem with the door, although its gone now, will come back to haunt me. Things don't just disappear magically for no reason. I have had an electrician in more than 4 times to look at this thing.*sigh*I am sick to death of this bed. HELP!
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Old 05-31-2001, 01:37 PM   #9 (permalink)
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Tropical girl,sounds like you have been run through the mill! I'm sorry for that it never ceases to amaze me that situations like yours continue to happen every day. I hate to say this but, I am limited to my troubleshooting capabilities by not actually being there to look at the unit first hand.My suggestion woulld have to be to try and get a replacement unit!! It obviously has gone on for some time now! Giving a company the opportunity to repair something from the get go is more than fair but, under the circumstances you have described I would have suggested a replacement unit along time ago. If your having problems with the dist. then go directly to the manufacturer to get satisfaction. I hate to hear about situations like yours because I feel that It would not occur in any other business,that bothers me! The people who made your particular unit are a good company and it sounds like they have tried to help repair it but,without having one of their own techs out there to check it out, I think you will continue to be unsatisfied.If the unit was wired incorrectly from the factory then the factory needs and should want to rectify your problem.Let me know how it goes I may be able to talk to someone over there if it is not solved soon!good luck!!!
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Old 05-31-2001, 01:43 PM   #10 (permalink)
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Sorry, I just noticed on the specs that, that unit is on a 4 wire set up, this means that it uses a neutral wire, from the sounds of your problems I would also make sure your neutral wire is connected correctly. I have had situations in the past where there has been voltage present on a neutral when there shoulnt be! Just a thought!good luck!
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