Adam1978

i'd like one please, just looking at gettin into this biz

clumper@hotmail.com

puretanningf

I also would greatly appreciate a copy..tekadale@yahoo.com thank you inadvance.

suntanzbypru

Hey, me too... my email is : suntanzbypru@yahoo.com
when you start out with nothing, and no one to help you, it takes a while to grow knowledge. If you start out with just family, and grow like we have, it's just now time to start thinking "employee". so dont be surprised,, that's what you knowledgeable folks are out here for right?

lady bug

Hmmm, I would LOVE a copy......kellydoucetteleger@hotmail.com.... THANKS

__________________

galej

ladybug
your email address didn't work.
check your private messages here.
greg

look at that i only need 9 more posts to make 300!

Tommy

Manuals seem to be rather specific to the owner and operations of your tanning salon and I think will need customization / personalization to be of much value other than a guide how manuals have been constructed by others.

We have several manuals organized into logical (our logic?) categories of information. The primary reason behind this is to "FOCUS" a new hire on the different aspects of their responsibility while training. The concept here is NOT to mix information in either the manuals or the training. Training for "Rules" is different from training for "Operations" and both are different from training for "Sales". The secondary reason for having separate manuals is security. Employee ("Rules") manuals are not particularly proprietary so the manual can stay in the possession of the employee, where "Operation" and "Sales" manuals are proprietary and maybe should stay in the possession of the salon.

Below are the TOC's from two manuals for those who wish to write their own, first an "Employee Manual" which starts the employee record and serves as a permanent rule guide. The second TOC is for an "Operations" manual, both also can serve as a outline for training.
Have Fun

Tom

Table of Contents (Employee Manual)
1 Check List 3
2 Benefits 3
2.1 Your pay rate 4
2.2 Commissions 4
2.3 Leave of absence 5
2.4 Advancement 5
2.5 Payday 6
2.6 Uniforms 6
2.7 Breaks 6
2.8 Holidays 7
2.9 Overtime 7
2.10 Free tanning 7
3 Hiring, Probation, & Training 8
4 Four Simple Rules 12
4.1 Customer Service 12
4.2 Safety 14
4.3 Honesty 16
4.4 Teamwork 18
4.5 Corrective action 20
5 Leaving 22
5.1 Resignation 22
5.2 Termination 22

Table of Contents (Operations Manual)
1 About This Manual 4
1.1 Introduction 4
1.2 Graphical conventions 4
2 Customer Service 4
3 Opening The Salon 5
3.1 Locks 5
3.2 Computer 5
3.3 Music 5
3.4 Accessories 5
3.5 Lights & signs 6
4 Starting Your Shift 6
4.1 Clocking-in 6
4.2 Did not clock-out 8
4.3 Pre-shift salon inspection 9
4.4 Salon condition report 9
4.5 Preparing the cash drawer 12
4.6 Switching attendants 14
5 Sanitation & Neatness 14
5.1 Resetting the rooms after cleaning 15
5.2 Stand-up UV booths 15
5.3 Lay-down UV beds 16
5.4 Stand-up spray booths 17
5.5 Restroom 19
5.6 Rooms 19
5.7 Reception 19
5.8 Lobby 20
5.9 Entrance 20
5.10 Trash barrel 20
5.11 Floors 20
5.12 Laundry 20
6 Processing Customers 20
6.1 Greeting 20
6.2 Customer typing 20
7 Processing New Customers 21
7.1 New customer card 21
7.2 Evaluating skin types 24
7.3 Skin type evaluation form 24
7.4 Driver’s license 25
7.5 Scanning new customer information 26
7.6 Manually adding new customer information 30
7.7 Complete a new customer record 35
7.8 Salon tour 37
8 Processing Current Customers 38
8.1 Sign-in 38
8.2 Sales 38
8.3 Looking up a existing customer 38
8.4 Transaction 38
8.5 Bed use training 42
8.6 Exit interview 43
8.7 Exiting 43
9 Computer Transactions 44
9.1 Selling a product 50
9.2 Selling a service 52
9.3 Selling a membership 53
9.4 Selling a gift certificate 63
9.5 Discounts 65
9.6 Using a service 70
9.7 Payment by cash 73
9.8 Payment by credit card 74
9.9 Payment by check 77
9.10 Payment by gift certificate 78
9.11 Payment by splitting between methods 79
10 Shift Duties 80
10.1 Maintaining the salon 80
10.2 Answering the phone 80
10.3 Producing messages 81
10.4 Miscellaneous duties 81
11 Ending Your Shift 81
11.1 Completing the cash drawer 81
11.2 Dropping the total 84
11.3 Switching attendants 84
11.4 Clocking-out 84
11.5 Did not clock in 86
12 Closing The Salon 87
12.1 Lights & signs 87
12.2 Accessories 87
12.3 Music 87
12.4 Computer 87
12.5 Locks 90
13 When Something Goes Wrong 90
13.1 Staffing 92
13.2 Customer service 95
13.3 Customer injury 97
13.4 Salon software 100
13.5 Tanning equipment 102
13.6 Computer hardware 106
13.7 Power outage 109
13.8 Illegal 110

pilotad

I would love to get a copy. Thank You
pilotad@yahoo.com

mjhoster

could i please get a copy sent to matthoster@hotmail.com. thanks.

jlucas

My employee manual is very basic, make that VERY, VERY Basic!
Mom & Pop shop, with seasonal help. But I do have it in writing, what I expect from my employees.
The table of contents in these manuals you have posted are great!
I'd love a copy of your employee manual. I take it you are a franchise, or have many stores and experience gives you wisdom.
Thank YOu, Thank You, Thank You for sharing with us!
tanmasters4you@hotmail.com

I've stolen many great ideas from this site in such a short time!

MJ

That is what we are here for.. to share ideas, keep current about the industry, speak about MFGs that have great or crappy service/products and help each other-especially the other newer salon owner.

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Banned "forever" twice ~
yet I can still post here...:lol: