trossb

I would love to have a copy. trossb@sbcglobal.net

Thanks,

Sheri B

I could really use a copy too. I'm starting a new salon in a month. Thanks bsn37smb@msn.com

wyccad

I am so happy to have found this site and this thread in particular. I am also in need of a employee handbook, could I also get a copy? Thank you. wyccad@sbcglobal.net

tanning frog

Can I please get a copy of employee handbook ,too?
ebru218@yahoo.com

Steve Underhill

Here are the topics covered in my manual. An Employee Training Manual should be constantly updated.

Table of Contents

Uniform Policy
Employee Advancement
Holidays
Overtime
Employees Clocking in
Employee Meetings
Cashing Pay Checks
Free Tanning
Personal Belongings
Break Room
Counting Money
Disciplinary Action
Job Description
Customer Service
Always and Never’s Of Customer Service
Personal Skills to Develop
Enthusiasm
Greeting New Customers
All New Customers Must Be Given a Tour
Breaking the Ice
Building Trust
The Tour
Tanning Memberships and Packages
Handling Rejection
Handling Customer Complaints
Understanding the Tanning Process
Lotion Ingredients
Tingle Power
Benefits of Using Lotions
Important Features of Lotions
Lotion Sales Are Important
The Art of the Sale
Sell a Packet Last
Eye Protection
Skin Type Guide
Staff Members Recommending Time
Timing Sessions
Adjust Tan Times for Current Customers
Release Forms
Up-Grading Tanning Packages
Discounts/Coupons
Phone Techniques
A Great Attitude
Questions and Answers
Maintenance Schedule
Cleaning After Each Time Equipment Is Used
Cleaning the Bathrooms
Daily Cleaning Duties
Employees Cleaning List
Medication List

Steve Underhill

It does not matter how many employees you have. If you do not have a consistent and accurate transfer of information, how can you have a successful business. An employee manual is an extension of how you intend to achieve success. Without a plan you will never experience the level of success you will achieve with a plan. This is why 90% of all salons are struggling or failing. You can choose to be among the 10% of the successful salons or you can just wing it and likely fail or do much less than the potential this industry can provide.

bare2tan

You are just what I need :) Can you please please please send me a copy? bare-necessities@sbcglobal.net .thank you. thankyou. thank you.

MJ

Having one handy( full version) is great -especially when they are flying solo for the first few days. Try to have condensed version of key points lamonated on index cards on a ring.( FAQ's)

That will serve three purposes..four actually

1- the new staff member will feel less nervous( and so will you--not to mention you will get less phone calls for petty things)

2- when you see on the newbie is dead on..and not using it at all. ( they lied when they said they have never worked in a tanning salon before.)

3- If the newbie still holds on to the "ring O knowledge" after 2 weeks or so... YOU KNOW NOT to give that staff member prime time shifts (especially during busy)

4- If a seasoned staff member makes a stupid mistake that benefits the "client" a little too often especially one close to thier age group-- they have no excuses it was hanging right next to teh register..what do you mean you did not know how what to do?:grrface:


If you do not have one...get one or make your own--- ASAP

JHMO

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Banned "forever" twice ~
yet I can still post here...:lol:

MALIBU TAN

galej could you possibly email a manual to jgearedup@comcast.net? i am taking over a salon in february and sure would like to have one. thanks so much for your time

SkinFX

If you could send me a copy at skinfxtanning@yahoo.com. It would be much apriciated.

-j