mona04

please forward a copy for me to. drmona04@hotmail.com
thank you

Gracie

Like succubus I too have been on this site for awhile...trying to soak up as much info as possible. Had one employee looking to hire more, we have just a small handbook and trying to put something new together. I would love to get a copy also at sales@tandanville.com
Thanks so much.

tbrillant

Hey!!! Is it possible for me to get a copy Greg? I'm trying to start from square one and trying to line up all the ducks... Thanks in advance Tim

tbrillant@gmail.com

miss2tan

Ok! Mee Too! Missmollie242@hotmail.com. Thank you thank you thank you

dmarie

Greg,
Sorry to bug you, but can I get a copy also? If your still giving them out.
Thanks

Dawn-Marie
d71carpenter@yahoo.com

Tan Bizz

Greg,

I would appreciate a copy of your handbook/manual.

Randy
jrussell22@kc.rr.com

islandtan1

Greg,
Is there any chance your still sending out copies of your manuals. I tried to put one together it just didn't seem to work very well. My email address is islandtan1@yahoo.com
Thanks

SuntanInc

Can I get a copy too? tamssweetness@aol.com Thanks!

sonyafly

3 years later. .. .. . maybe you should start a new business!! The employee manual business!

missyhot

I'm in the process of updating mine as some things have changed in the salon but I dont mind posting a copy of what i have, realizing also that some of my rules and procedures may be different from yours. When I paste things on these sites from my WP it doesn't paste in the same format so my manual looks much better than what I'm about to post. Good Luck!




Hiring & Orientation

New employees are on a 30 day probation period. During this time you should ask questions and you will be given feedback regarding any problem areas. Should you not perform the duties required after 30 days, an evaluation of your employment will be determined and discussed if OASIS Tanning Spa is the right place for you.

Equal Opportunity Employment

Each employee should work in an environment free from arbitrary discrimination. Employees shall receive fair treatment at all times without regard to race, color, creed, religion, sex, marital status, political beliefs, physical or mental handicaps.

Harrassment: Sexual, Racial, Religious, Age

Any individual who is subject to verbally abusive language related to sex, race, religion or age or who experiences sexually oriented physical touching is expected to report it immediately. If you feel you are being harassed in any way by another employee, by a customer, or anyone you come in contact with during your work, you should make your feelings known immediately to myself. Our Company will protect the confidentiality of harassment complaints as is reasonably possible. Rest assured, you will not be penalized in any way for reporting harassment concerning yourself or any other person.

Automatic Dismissal

Any employee who is belligerent or discourteous to clients, employees or suppliers will be terminated. Reasons for automatic dismissal are listed below (this is not an all inclusive list of reasons):

· Drunkeness at work
· Theft of Company, employee or client property
· Falsifying Receipts or income reports
· Insubordination
· Lying or omitting critical information
· Failure to report to work (no call and/or no show)
· Register shortages on cash drawer
· Giving friends ‘freebie tans’ or discounts without permission

ANY EMPLOYEE AND OR FRIENDS AND FAMILY MEMBERS CAUGHT STEALING FROM OASISTANNING SPA WIL BE PROSECUTED TO THE FULLEST EXTENT OF THE LAW.

Punctuality and Dependability

It is the responsibility of each employee to know his/her work schedule and to always be on time. A ‘no call ~ no show” absence will be considered voluntary termination unless an emergency arises that you are completely unable to management.

You are responsible for your own time card. You are to keep an ACCURATE account of the time you arrive and leave. Recording inaccurate times is considered lying and will not be tolerated and will be reason for immediate dismissal. Please remember that the salon is under surveillance and all coming and goings are recorded daily.

If you are unable to make your shift due to an emergency or illness, a 5 hour notification is appreciated but we understand that sometimes circumstances arise out of your control so contacting Management at the earliest possible time is asked of you. Asking another employee, friend or relative to work your shift is unacceptable. Attendance will be considered in your evaluation for a pay increase and a good attendance record is a sign of a good employee! Occasional time off will be granted for personal or business matters with proper notification.

Lunches & Breaks

A refrigerator is provided for your use. Coffee is also provided at no charge to employee or customer. Breaks can be taken as time provides. If the salon is free of any customers, you may run across the street to subway but the salon is NEVER to be left unattended with customers in the beds or lobby area.

General Safety Rules

· Don’t operate equipment that you don’t understand
· Don’t attempt to lift heavy objects
· Know the location of fire extinguishers and how to use them
· If there is any type of customer mishap or accident that results in a injury, call 911 and fill out an injury report with as much information as you possibly can. Including times, dates, witnesses and all involved with a detailed description of everything that took place.
· Contact Management as soon as possible especially if 911 was called.

Protecting The Client

It is important to understand how the tanning units work. Every client must read and sign a consent form. Consent forms are to be stored in the file cabinet. Minors under the age of 18 must obtain a written consent from a parent or guardian prior to any tanning. A parental consent form is also available on our Salon Myspace page that the parent can run off of their home computer and the minor may bring that with them to their tanning appointment. If any signature looks suspicious you have the right to deny the minor to tan.

Eye Protection ~

Eye goggles must be made available to all clients. You must educate the importance of wearing eye protection. Closing eyes, using sunglasses or putting a towel over the face does not protect them. Only FDA recommended eyewear should be used. Also encourage the clients to purchase their own as additional sales are always encouraged.

Confidentiality

Any employee discussing pricing, earnings, clients information, personal or other internal affairs of OASIS Tanning Spa or making any damaging statements to competitors or suppliers will be dismissed immediately. All employee and customer records including addresses and phone numbers are property of OASIS Tanning Spa and should not be used or given to anyone for any personal reason and are not to be discussed with anyone.

General Appearance

We pride ourselves on our image . You must be neat and clean in your personal appearance while in the salon. Jeans, skirts, shorts are permitted as long as you wear the Salon Staff shirts that are provided. Winter months are excluded as we do not supply winter Salon logo shirts. As long as your attire is neat, pressed and clean, free of odor, you are permitted to wear the above clothing.

Suggestions

All suggestions are welcomed and appreciated. We fully realize that improvements can and always should be made. Because you are on the ‘firing line’, you may come up with a good thought on how to save time, improve our overall relationships, increase revenues, etc. Please bring any suggestions or complaints directly to me. It is our sincere desire to provide all the assistance that we possibly can to help you in your continued employment with us and also to provide the best service to our customers.

Unacceptable Behavior

Listed below is a list of items that are considered unacceptable and unprofessional behavior:

· Inappropriate language is not acceptable
· Allowing ANYONE behind the work counter
· Saving photos or downloading software or music on salon computer is not allowed
· Being on personal calls while clients are around is not allowed
· Making long distance calls from the salon phone is not allowed
· Friends ‘hanging out’ is not allowed

Cleaning

Cleaning is perhaps on of the most important contributors to our image and a safer work place. Here are some suggestions to follow so that everyone will benefit:

· General cleaning is to be done at all accessible times (bathroom throughout the day and at closing), windows, doors, sweeping, dusting ceiling fans, water plants, etc.

· In room trash cans should be checked after EVERY customer leaves the room and can be emptied into the main trash at the front desk making sure ‘used’ tampons and other unmentionable items are not in the trash for the next customer to see.


· Lotion splatters on walls need to be cleaned IMMEDIATELY as they are like grease stains.

· Continuously organize retail items such as bathing suits to make sure they are hung appropriately and in a presentable fashion. Organize lotions by Manufacturer, for example, keep all AG lotions separate from SB lotions, ect.

Computer Use

The computer is for keeping track of all customers and sales via Helios Tanning Software. IF all cleaning is done, and IF there are no customers in the salon, ONLY then are you allowed to be on the internet for personal use. DOWNLOADING OF ANY KIND IS FORBIDDEN. No music, photos, games or software programs are to be downloaded on the Business Computer. Also, you may not use the printer without prior permission as the ink cartridges are costly.

At the end of your shift, exit all programs except for Helio and shut the screen monitor off, leave the computer hard drive on.

Company Benefits ~ Tanning

OASIS Tanning Spa does not offer Health Insurance at this time.

TANNING ~

Employee tanning is provided free of charge to all full and part time employees. If you are an On-Call employee that works less than twice a month, you qualify for 2.00 tanning. Lotions may be purchased at salon cost but must be done through Management.

These privileges are for employees only and can NOT be extended to any employee’s friends, significant other and/or family members.

Employees are to tan when they are not working or on OASIS Tanning Spa shift. The ideal time to tan would be to come in prior to your opening shift or after closing. Employee tanning is also subject to the availability of the bed. Clients get the bed before employees. Busy hours are normally between 3 and 5:30 and you should not attempt to come in to tan at those times. After your tan, you are expected to clean it. NO tanning is permitted on after hours or during closed weekend hours unless it is directly after your scheduled shift and you are clocked out prior to tanning.

Termination of Employment

Should your employment be terminated, you must return company property like keys, employee logo shirts, handbook, etc. before your final pay will be given. All free tanning benefits will be suspended at that time.

Phone Etiquette

Phone etiquette is as important and as a first impression. Anser with a friendly voice …. THANK YOU FOR CALLING OASIS TANNING SPA THIS IS ______________. If a customer is at the counter, explain to the caller that you are helping someone and could they please hold or would they prefer you to call them back. BUT Taking care of the person in front of you should be your priority.

There is a message book under the phone and you should take name and number of caller and don’t forget to call them back. All other calls , take a message but NEVER give out managements cell or home phone numbers. Never give out any other employee phone number.

Customer Charges

If a customer wants to tan in an upgrade bed but does not have enough money to pay the upgrade fee, then they don’t get the upgrade bed. NO MORE CUSTOMER CHARGES unless they are a reputable, loyal, ongoing customer that has an existing package and the charge can be recorded. Use your discretion with this.

Gift Certificates

Record all Gift Certificates in appropriate log. When a customer redeems a Gift Certificate, mark it off on the Log and make up a new card for them unless they already have an existing customer card.

Accurate Recording

Make sure all customer cards are filled out with as much information as possible. Name, address, phone number and birth date should all be accurate. Also the date, bed/room number, amount of time tanning and amount paid. Customer should initial the customer card after tanning. Accurate recording is imperative should something happen that a customer files a complaint then all important information is documented.





Acknowledgement

I have read and understand all of the rules, policies, terms and conditions contained within this Employee Handbook and I agree to abide by them. I understand that failure to do so may result in disciplinary action up to and including the termination of my employment. I understand that the rules, policies, terms and conditions contained within this Handbook are subject to interpretation, review and changes by management at any time.




Employee Name ________________________________________ __

Employee Signature _______________________________________

Date ____________________ Phone _______________________

Supervisor Signature _______________________________________