LARGE dilemma

troplsun · 01-25-2002, 05:01 PM

Hello. This is my first post. I have a problem I hope you all can give me some input. I have a customer, nice lady, but here is my problem. She has got to be at least 6'1 and how can I put this nicely, very large. Probably about 300 plus pounds. She has cracked two of my acrylics. I have signs posted in each room that have a weight limit on the acrylics. I even propped up one of the broken acrylics at the front of the shop and put up a sign that read... Please be careful to follow all the precautions of the tanning bed acrylics. She saw it, read it and cracked another one. I am not sure how to approach this situation tactfully. Any ideas?

Tamar · 01-25-2002, 05:41 PM

Since you can't afford to keep her as a client, send her to a competitor with a booth where she may be "more comfortable".

CHUNN · 01-25-2002, 05:49 PM

That's a tough problem. You would think that once she broke the first acrylic she would be too embarrased to come back.

terryberry · 01-25-2002, 06:49 PM

I would probably explain to her that you are concerned for her safety, and that insurance regulations require people to be under a certain weight and that you do not want her to be injured. Recommend her to tan in a booth, and if you do not have one, try to find someplace that does. I'm sure that it won't be easy, but can you afford NOT to? Acrylics aren't cheap!!!

Chippp · 01-25-2002, 09:31 PM

its your salons problem not the clients and unless you want a weight discrimination legal problem buy a booth .
what kind of cheap beds do you have anyway?

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[ This Message was edited by: Chippp on 2002-01-25 21:32 ][ This Message was edited by: Chippp on 2002-01-26 21:26 ]

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01-25-2002, 05:01 PM	#1 (permalink)
troplsun Join Date: Jan 25 2002 Posts: 34 Rep Power: 0	Hello. This is my first post. I have a problem I hope you all can give me some input. I have a customer, nice lady, but here is my problem. She has got to be at least 6'1 and how can I put this nicely, very large. Probably about 300 plus pounds. She has cracked two of my acrylics. I have signs posted in each room that have a weight limit on the acrylics. I even propped up one of the broken acrylics at the front of the shop and put up a sign that read... Please be careful to follow all the precautions of the tanning bed acrylics. She saw it, read it and cracked another one. I am not sure how to approach this situation tactfully. Any ideas?

01-25-2002, 05:41 PM	#2 (permalink)
Tamar Join Date: Aug 15 2001 Posts: 2,240 Rep Power: 8	Since you can't afford to keep her as a client, send her to a competitor with a booth where she may be "more comfortable".

01-25-2002, 05:49 PM	#3 (permalink)
CHUNN Police Department Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 4,394 Blog Entries: 1 Rep Power: 9	That's a tough problem. You would think that once she broke the first acrylic she would be too embarrased to come back.

01-25-2002, 09:31 PM	#5 (permalink)
Chippp Join Date: Apr 19 2001 Posts: 2,556 Rep Power: 8	its your salons problem not the clients and unless you want a weight discrimination legal problem buy a booth . what kind of cheap beds do you have anyway? _________________ TanTalk Tanning Booth Moderator Tanning Booths, for people that want only the very best. Fast, Comfortable, Dark Tanning and Hygienic. [ This Message was edited by: Chippp on 2002-01-25 21:32 ][ This Message was edited by: Chippp on 2002-01-26 21:26 ]

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