bttspa

we get cc numbers when clients books appointment and let them know that if they cancel within 24 hours they will be charged the full amount and that will go toward the next spray tan appointment. we really don't have problems doing this, all of our employees explain to clients that it is a courtesy to other clients so we will be able to fit other people in, not a convenience for us. we also take $100 deposit on all spray tan parties.

LatinFlavor

No deposit here. My No Show rate is very low. What has been working is following up with a call the day prior of the appt to confirm. My clients are good when it comes to calling to re-schedule or cancelling. Hope that never changes...Lol

bttspa

we don't really have a lot of no shows. what usually will happens, someone will call to make an appt. like an hour a head of time and those are the ones that no call/no show. it's annoying cuz you think they'd be the ones to show up no matter what since the book their appointment like 45 minutes in advance.