How do you handle no shows. - tanTALK

Stellita3 · 07-20-2010, 09:42 PM

Been having a rash of no shows for spray tans appointment. Any suggestions on handling them???? Does anyone charge a refundable reservation fee????

Dee2711 · 07-21-2010, 04:58 AM

Make it that all sprays are to paid for in advance (with the exception of your regular customers) which is non-refundable.

There is a chance that some of your no-shows are your competitors 'filling up' your time slots.

kimmieKK · 07-21-2010, 05:54 AM

Hi! I was having the same "no-show" problem at the salon. After researching on here & talking with a few other salon owners, I put together a 24-hour cancellation policy...

When you book your airbrush spray tan appointment, a $10 deposit (cash, check or charge) will be applied towards your appointment account. The remaining balance will be due at time of service.

As a courtesy to our staff professionals, kindly give at least 24 hours notice if cancelling or re-scheduling:

• If your appointment is cancelled less than 24 hours in advance, the $10 deposit will be charged to you.

• If your appointment is re-scheduled, the $10 deposit may be transferred to another booking made within the following 2 weeks.

This policy has all but stopped the no-shows. Good luck with your business!
Have a great day : )

navigatin1 · 07-21-2010, 11:07 AM

Quote:

How do you handle no shows.

spraytannedjenn · 07-27-2010, 08:00 PM

I have 1 customer that is always 1 1/2 hour late. She keeps calling to say she is on the way every 15 min. The one time I deceided to just come in late she shows up on time.

glowtanning530 · 07-29-2010, 11:46 AM

We were taking 50% up front.

Marie713 · 07-29-2010, 12:14 PM

I used to have a big problem with no shows. Now when someone new books an appointment I make sure to tell them that the spray tan technician comes on specifically for scheduled appointments and that has helped a lot.

I do all of the sprays so if the client needs it on a day I'm not normally here I ask them for advance payment to hold their time slot and they never seem to mind. I tell them if they give me 1 day notice of cancellation I'll give a full refund.

besthands · 07-29-2010, 03:09 PM

Not much to do if it always happens with a new client and you never hear from em again. Its prolly the dead beats from another salon jacking with you. But if they are at all regulars, add a $3-5 upcharge to any services they are getting at the salon in the future(color, style, ect. ). I had one client do that to me three times in a row. So the next time she called an booked an appt. i straight out asked her if she intended to keep this appt. or should i just book someone else in her time slot. Since you havnt kept the last three appts. you booked with me? Let her say yes or no. She hasnt done it since. Stick to your guns.

leisa · 07-29-2010, 03:26 PM

"thank you for scheduling your Air Brush with us, I just need your card info on file in case you don't show up, I will charge you double" :) J/K lol

dcjjp2 · 07-29-2010, 06:45 PM

We take a CC. It will weed those out that aren't serious. If they don't want to it, they can pay for it in advance. Choice is yours.

07-21-2010, 04:58 AM	#2 (permalink)
Dee2711 Join Date: Oct 16 2009 Location: Ireland Posts: 141 Blog Entries: 1 Rep Power: 15	Re: How do you handle no shows. Make it that all sprays are to paid for in advance (with the exception of your regular customers) which is non-refundable. There is a chance that some of your no-shows are your competitors 'filling up' your time slots.

07-27-2010, 08:00 PM	#5 (permalink)
spraytannedjenn Join Date: Jul 13 2005 Location: Pocatello, Idaho Age: 52 Posts: 798 Rep Power: 19	Re: How do you handle no shows. I have 1 customer that is always 1 1/2 hour late. She keeps calling to say she is on the way every 15 min. The one time I deceided to just come in late she shows up on time. __________________ Hey, this kid is way too cute! P.S. Yes she knows it!

07-29-2010, 11:46 AM	#6 (permalink)
glowtanning530 Join Date: Jan 20 2006 Location: folding towels, cleaning beds, ordering lotions, fixing beds, etc. etc. etc. etc. etc. Age: 43 Posts: 1,219 Rep Power: 130	Re: How do you handle no shows. We were taking 50% up front.

07-29-2010, 03:09 PM	#8 (permalink)
besthands Join Date: Dec 3 2006 Location: West coast Posts: 378 Rep Power: 18	Re: How do you handle no shows. Not much to do if it always happens with a new client and you never hear from em again. Its prolly the dead beats from another salon jacking with you. But if they are at all regulars, add a $3-5 upcharge to any services they are getting at the salon in the future(color, style, ect. ). I had one client do that to me three times in a row. So the next time she called an booked an appt. i straight out asked her if she intended to keep this appt. or should i just book someone else in her time slot. Since you havnt kept the last three appts. you booked with me? Let her say yes or no. She hasnt done it since. Stick to your guns.

07-29-2010, 03:26 PM	#9 (permalink)
leisa Join Date: Sep 16 2004 Location: Texas Posts: 61 Rep Power: 0	Re: How do you handle no shows. "thank you for scheduling your Air Brush with us, I just need your card info on file in case you don't show up, I will charge you double" :) J/K lol

07-29-2010, 06:45 PM	#10 (permalink)
dcjjp2 I love Derf!! Join Date: Jul 12 2004 Location: Va Posts: 3,228 Rep Power: 28	Re: How do you handle no shows. We take a CC. It will weed those out that aren't serious. If they don't want to it, they can pay for it in advance. Choice is yours. __________________ Jeff

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