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Old 10-11-2008, 06:26 PM   #1 (permalink)
 
Join Date: Oct 4 2008
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Unhappy What to do?

I sprayed this girl yesterday and as I was spraying her I noticed that she was already getting blotchy. I am almost positive that it some type of self tanning product that she had used before. She said that she exfoliated ALOT! but i dont think she got it all off. I called her today to see how her tan was and she said that it was blotchy!!


I told her giver her %50 off her next tan. I think she was happy.

so I just wanted to know

A) what would you do in this situation
B) how do you get old self tanning stuff off?

Thanks !!
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Old 10-11-2008, 06:46 PM   #2 (permalink)
 
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Re: What to do?

You need to let the old spray wear off before attempting to re-spray. You might try to find out what type of soap she may have used. It may have left a residue on the skin that did not allow for the spray tan to adhere correctly.

If she was blotchy before you sprayed her, she may have just came out with a darker version of an already bad tan.

I would want to see her- so that you can make a good judgment call for yourself.
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Old 10-15-2008, 02:54 PM   #3 (permalink)
 
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Re: What to do?

I have a very strict policy that i will not try to fix a botched tan from someone else's salon. Over the years i have had a few of the younger clients come in with a lotion based orange kinda tan that came from a bottle at the drug store. When they come in their looking for a "fix" !!
I've seen too many well meaning folks try to help and end up being blamed for the problem they tried to "fix". I simply state that i can not "fix it" ! If you do attempt to remedy their problem it often then becomes your problem.
The same goes for botched hair color, botched dept. store perms, ect...
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Old 10-16-2008, 11:30 AM   #4 (permalink)
 
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Re: What to do?

Quote:
Originally Posted by besthands View Post
I have a very strict policy that i will not try to fix a botched tan from someone else's salon. Over the years i have had a few of the younger clients come in with a lotion based orange kinda tan that came from a bottle at the drug store. When they come in their looking for a "fix" !!
I've seen too many well meaning folks try to help and end up being blamed for the problem they tried to "fix". I simply state that i can not "fix it" ! If you do attempt to remedy their problem it often then becomes your problem.
The same goes for botched hair color, botched dept. store perms, ect...
I agree with Besthands on this one. The last thing you want is someone showing this bad result to others and blaming your spay tan for it. That will end up costing 10X more in lost business than you would ever make fixing something like this.
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Old 10-17-2008, 05:01 PM   #5 (permalink)
 
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Re: What to do?

you would think blitchign too hs somethign to do with not matchign the skin color properly. going to dark. Exfoliating of course! but i seem to find if i Drop the color to a light light to fill it in by the time teh blotch falls off so will teh lightest color. cause it doesnt last very long. But yes man some peeps i can't get them to understand you HAVE to exfoliate. But a problem i have is faces not lasting long enough. or the tan in general not lasting long enough. if they do one tan a week.
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Old 10-18-2008, 03:49 PM   #6 (permalink)
 
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Re: What to do?

there is such thing as over exfoliation.
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Old 10-19-2008, 02:21 AM   #7 (permalink)
 
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Smile Re: What to do?

Over exfoliation? I have not had this problem.
I have a client who always thinks spots have been missed but her tan looks incredible. Make sure you check it yourself before resolving as some people are super fussy & looking for problems.
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