Breeze....Help! - tanTALK

anniet · 02-19-2008, 10:21 PM

Hi All,
I'm a huge fan of Breeze products. I love how the color looks very natural, isn't sticky, or smelly. However, on my last batch that I ordered (different gallons) the solution sprays a color guide, but doesn't last on the clients. And this isn't just with one client. I have tried different gallons on different clients, only to have them call me the next day that the color didn't last past the first shower this time. Has anyone else encountered this problem? When I sent Breeze back samples of the solution I was having problems with, they responded by saying it was tested and they think it's fine. Like I said, I think it's a terrific solution . I've had nothing but raves about it in the past. It's just this last batch. Please let me know if anyone out there has had a similar problem with the consistency being different each time you order. Thanks in advance for your input. I appreciate it. I want to keep using it, but can't afford to have people that have gotten sprayed by me for years come back and complain, time and time again. I also had a new client complain with the same issue, and am trying to figure out how to prevent this.

eileen · 02-19-2008, 10:26 PM

Did you try it on yourself? Do the bottles have expiration dates on them? Do you think they could've forgotten to add the DHA?

anniet · 02-20-2008, 12:39 AM

Trying it on myself is a great idea, and exactly the kind of suggestion I'm looking for. Maybe when I get a new batch in, I should spray each body part with a different gallon and see how it holds up. The bottles do not have expiration dates. My guess would be that they may have forgotten to put the dha in there too, but I sent some samples back, and they told me they tested it and it was fine, so maybe I'm just the only one this has happened to. Like I said, I really loved how natural the tan looks with Breeze. I just can't afford to have people (not just a couple) come back and complain after their first shower, and I have no recourse. I love my rep., but he can only do so much. They said they would replace some of my order, but not all of it. The worst is having first time tanners think they can't get a spray tan because it comes right off, and then they don't come back. Any suggestions on some of the favorites solutions out there that aren't sticky and people always know they're consistent with each new order? I feel like I've tried just about every product out there. Thanks... :)

soltanner · 02-20-2008, 08:39 AM

Once you open the bottles, they start to lose their efficacy, so I might suggest only testing each gallon before you use it.

I had a "bad batch" once (I use Cal Tan) but it was the same thing - myself and another technician had calls the first thing one morning "I have no color!" I called Cal Tan and told them, and they immediately sent me new solution - no questions asked. Mistakes happen, and these solutions are fragile - air and temperature sensitive, and DHA is visually undetectable (until you put it on, of course!).

I certainly didn't have to return the first bottle to see if I was right or wrong. Noting that Breeze said there was nothing wrong with the solution you used, a manufacturer/distributor should to be saavy enough to recognize that you are their customer. You didn't tell your clients they were wrong, did you? You offered to fix the problem - end of story.

Maybe you should try to talk to someone else at Breeze pertaining to the lack of customer service - especially since you are such a big fan of theirs. I don't think many companies are in any position to talk down to their customers, let alone lose such an ardent supporter of their product . I've never even heard of Breeze. But I can tell you, I won't be trying it soon!

blondie's · 02-20-2008, 03:35 PM

I tried a recent sample of Breeze and hated it, although it wasn't due to it all washing off. I thought it seemed much more wet than most solutions I used. Because of that I had weird, inconsistent areas and so did the other people I tried it on.
Let us know what happens when you try it out on yourself....and if Breeze does anything to fix the problem.

sonyafly · 02-20-2008, 05:51 PM

I use Breeze as well and have only placed one order with them. I love the color. I have only tried 2 other products. One was very wet when applied & much thicker so I had to turn my gun up (All About Me). Breeze is very forgiving, & applies very smoothly for me every time. The color rocks. As for it being inconsistant, that makes me nervous. I too heard through the grapevine (another forum) that Breeze had an issue with consistancy. I wasn't sure if they meant business practices, color, or dha. That would cost me my business if I had a full gallon like that & they didn't replace it right away. I am new & couldn't afford a complaint. Everyone knows that one unhappy customer tells 5 possible customers, etc. Hopefully they will get it together & realize the err in their ways. It was probably just an honest mistake.

Blondie if you thought Breeze was too wet, perhaps if you ever try it again, adjust your gun down a bit. I know there are some other solutions out there that are thicker & may require adjustments either way.

blondie's · 02-20-2008, 08:29 PM

That's a good suggestion. I still have some breeze solution left, so maybe I'll try it again and see if I can get a better result.

sonyafly · 02-21-2008, 06:28 PM

Annie - I think some of the reps of companies & maybe even owners are on these sites & can maybe they help you. Would you like me to talk to my rep @ Breeze for you? Maybe there is someone else on here that knows someone higher up that can help. Anyone out there?????????

anniet · 02-21-2008, 07:14 PM

Hi Sonyafly, and thanks for the post. No, I think my rep is GREAT! But there's only so much he can do. And he's not in charge of the manufacturing process, or the company's business practices. Like I said, I really LOVED the product, but can't do business if the solutions are inconsistent, and the company doesn't stand behind their product. This has cost me time, money, and negative feedback. I was just wondering if my experience was a rare occurance, or if others had a similar siituation. If it's rare, I'll consider giving it another shot. It just makes me leery that they wouldn't stand behind their product 100% and replace all the gallons that were bad. Like a previous post said, "The customer is always right". That's the way I do business. No questions asked. If someone has a problem, I'l do everything in my power to correct it free of charge, and will accomadate them. That's my job.

Bravotan · 02-22-2008, 12:24 PM

Wow..interesting post... I have been using Breeze for years and I have never had a problem with the issue above, but I know if I ever have an issue regardless what it is my rep who has always been excellent on customer service always been there for me..No matter what he always says we will fix it and make it right.

Now regarding solution issues. There is soooo many guns out there and processes out there. Don't forget when you use Breeze products you have to remind your rep what kind of process/gun you use. Airbrush or HVLP LVHP, etc. It is my understanding the juice has to fit the needs of your operation or you have to spray a little differently. Less spray adjustment or more.etc..

Example I have HVLP process and I have used an Airbrush formula in my gun, but I have to readjust my spray nozzle to fit the process or it will not deliver appropriate spray tech or results...meaning...to dark, to light ...etc.
I use Turbo formulas, 5,9, 10.5. 82DN. I also use a custom forumula for airbrush 143C and I have to open my flow knob or it will not deliver the same consistency. I also use a R&D formulas for my body builders and one is a powder pigment and another is a carmel base...total different delivery...

I have also used Cal Tan, Breeze, Fantasy Tan, All About me, Flavors, BronzeTan, Bronzing Biologic, Norvel, Designer Skin, Tropez, Private Label, Labs,etc..

So Far, my Breeze solutions and variations have really worked for me..

But I really do believe all solutions work, but some solutions deliver differently for different clientel and area.
Really NO difference in tanning lotion juice..why do some work for some and not for others??

02-19-2008, 10:26 PM	#2 (permalink)
eileen Join Date: Feb 10 2005 Posts: 8,304 Rep Power: 35	Re: Breeze....Help! Did you try it on yourself? Do the bottles have expiration dates on them? Do you think they could've forgotten to add the DHA? __________________ "under exposure to UV rays is as dangerous as overexposure....this is D life" eileen

02-20-2008, 03:35 PM	#5 (permalink)
blondie's Join Date: Dec 28 2007 Location: Indiana Posts: 125 Rep Power: 17	Re: Breeze....Help! I tried a recent sample of Breeze and hated it, although it wasn't due to it all washing off. I thought it seemed much more wet than most solutions I used. Because of that I had weird, inconsistent areas and so did the other people I tried it on. Let us know what happens when you try it out on yourself....and if Breeze does anything to fix the problem.

02-20-2008, 05:51 PM	#6 (permalink)
sonyafly Join Date: Dec 14 2007 Location: Riverside, CA Posts: 97 Rep Power: 0	Re: Breeze....Help! I use Breeze as well and have only placed one order with them. I love the color. I have only tried 2 other products. One was very wet when applied & much thicker so I had to turn my gun up (All About Me). Breeze is very forgiving, & applies very smoothly for me every time. The color rocks. As for it being inconsistant, that makes me nervous. I too heard through the grapevine (another forum) that Breeze had an issue with consistancy. I wasn't sure if they meant business practices, color, or dha. That would cost me my business if I had a full gallon like that & they didn't replace it right away. I am new & couldn't afford a complaint. Everyone knows that one unhappy customer tells 5 possible customers, etc. Hopefully they will get it together & realize the err in their ways. It was probably just an honest mistake. Blondie if you thought Breeze was too wet, perhaps if you ever try it again, adjust your gun down a bit. I know there are some other solutions out there that are thicker & may require adjustments either way.

02-21-2008, 06:28 PM	#8 (permalink)
sonyafly Join Date: Dec 14 2007 Location: Riverside, CA Posts: 97 Rep Power: 0	Re: Breeze....Help! Annie - I think some of the reps of companies & maybe even owners are on these sites & can maybe they help you. Would you like me to talk to my rep @ Breeze for you? Maybe there is someone else on here that knows someone higher up that can help. Anyone out there?????????

02-21-2008, 07:14 PM	#9 (permalink)
anniet Join Date: Aug 13 2007 Posts: 52 Rep Power: 0	Re: Breeze....Help! Hi Sonyafly, and thanks for the post. No, I think my rep is GREAT! But there's only so much he can do. And he's not in charge of the manufacturing process, or the company's business practices. Like I said, I really LOVED the product, but can't do business if the solutions are inconsistent, and the company doesn't stand behind their product. This has cost me time, money, and negative feedback. I was just wondering if my experience was a rare occurance, or if others had a similar siituation. If it's rare, I'll consider giving it another shot. It just makes me leery that they wouldn't stand behind their product 100% and replace all the gallons that were bad. Like a previous post said, "The customer is always right". That's the way I do business. No questions asked. If someone has a problem, I'l do everything in my power to correct it free of charge, and will accomadate them. That's my job.

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