Go Back   tanTALK - Tanning Salon Business Owners Community > Sunless > Sunless

Reply
 
LinkBack Thread Tools
Old 07-17-2006, 12:21 PM   #1 (permalink)
 
Join Date: Mar 7 2006
Location: California
Posts: 68
Rep Power: 0 Girlietan is on a distinguished road
Spray Techs: Do you spray Sun Burnt Clients??

Hello - Over the past month I've had a handful of clients come in to fill in tan lines - most of them have been burnt by the sun and their skin is very dry and ready to peel. Although I explain they will have a better outcome if they wait until their skin has completly shed the burnt skin, they all say "I dont care - I just want to fill in the lines". I again, explain the process and tell them the DHA adheards to the deadskin cells and will not last as long due to the peeling- I also warn them that the tan will SHED off with the dead skin making patches!
Everyone of them has come back in for a touch-up complaining they "HATE" the outcome and demad to be fixed - which is a HUGE pain in the butt bacuse its very time consuming as I find myself spraying the patchy areas and touching them up with a Q-tip and body sponge.
I am now thinking about no longer tanning clients who have visable signs of burt skin - which will eventually start to shed.
How do any of you handle this situation???
Girlietan is offline   Reply With Quote
Old 07-17-2006, 12:54 PM   #2 (permalink)
I love Derf!!
 
rgm824's Avatar
 
Join Date: Aug 2 2004
Location: Washington State
Posts: 529
Rep Power: 18 rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future
Re: Spray Techs: Do you spray Sun Burnt Clients??

after counseling them like you did i hope you aren't touching them up for free?
some people just won't listen - if you tell them they are going to look like a leper and they still won't listen - tell them about your "touchup fee" and make some extra $ on it - some people just don't care what you say
rgm824 is offline   Reply With Quote
Old 07-17-2006, 02:23 PM   #3 (permalink)
 
Join Date: Mar 7 2006
Location: California
Posts: 68
Rep Power: 0 Girlietan is on a distinguished road
Re: Spray Techs: Do you spray Sun Burnt Clients??

Thank you very much for the reply! Actually - I havent been charging them because they were very upset and I've been trying to keep everyone happy. Its so much more time consuming to do a touch up too.
My salon has a very good reputation and I just didnt want anyone to badmouth our services. I am either going to have a seperate consent form for these types of tanners or 2. stop tanning these types of clients. The people who leave my salon are walking billbords - I would hate for someone shedding to say its the airbrush tan!
Girlietan is offline   Reply With Quote
Old 07-17-2006, 03:42 PM   #4 (permalink)
I love Derf!!
 
rgm824's Avatar
 
Join Date: Aug 2 2004
Location: Washington State
Posts: 529
Rep Power: 18 rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future rgm824 has a brilliant future
Re: Spray Techs: Do you spray Sun Burnt Clients??

good idea - just keep trying to educate them - and CHARGE them for a touchup because they are going against your advice - just be upfront about it...
rgm824 is offline   Reply With Quote
Old 07-18-2006, 02:56 PM   #5 (permalink)
I'm Banned
 
TwoGirlsandatan's Avatar
 
Join Date: Apr 24 2006
Location: West Palm Beach, FL
Age: 44
Posts: 26
Rep Power: 0 TwoGirlsandatan is an unknown quantity at this point
Re: Spray Techs: Do you spray Sun Burnt Clients??

You should also give them a flyer advising them against spray tanning while their skin is burnt. That way, if they want it anyway it is their own fault.

I had to spend a half hour talking someone out of a spray tan on Saturday. She was burnt and wanted it. I had to explain to her that the tan would not last. I spent my gas money etc to get to her but in the long run I think she will appreciate I did not rip her off. I hope so anyway
TwoGirlsandatan is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -5. The time now is 01:51 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com


click here for advertising info!