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Old 03-02-2006, 10:13 PM   #1 (permalink)
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PEOPLE HAVE NERVE!

OK ... so I get this call from a lady asking if we do spray tanning .. I said, we do airbrush tanning ... would you like to make an appt?

She says no, the reason for my call is i got spray tanned and its horrible and they made me look horrible and they have nothing to fix it! I said well I am sorry I can not help you over the phone.. so please come in and we can try something but at this point (mind you she told me it has been over 24 hrs) thats gonna be your color for a few days... I said when it subsided I would be more than happy to do a touch up... She was like no thanks I will not be doing this for a long time...

Then proceeded to ask me again am I sure I cnat do anything for her,so I got mad and said.. well you will need to go the salon you went to and they need to resolve your issue.. She didnt get it.. I dont think she realized that all salons arent owned by the same people LOL
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Old 03-02-2006, 10:32 PM   #2 (permalink)
 
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Re: PEOPLE HAVE NERVE!

isn't it funny how they always want someone else to fix the problem except for the one who gave them the problem in the first place?!?!?! And they want you to fix it for free....like you should feel sorry for them that they got something bad. People in this business are WEIRD!!!!! It's hard to be nice sometimes.
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Old 03-02-2006, 11:16 PM   #3 (permalink)
 
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Re: PEOPLE HAVE NERVE!

I've gotten that type a call a few times...grrrrrrrrr. People go get half-a** jobs done, call me and blah blah..same thing
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Old 03-02-2006, 11:33 PM   #4 (permalink)
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Re: PEOPLE HAVE NERVE!

Did she say what she had tanned in Total Eclipse?
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Old 03-03-2006, 07:23 AM   #5 (permalink)
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Re: PEOPLE HAVE NERVE!

Quote:
She didnt get it.. I dont think she realized that all salons arent owned by the same people LOL
LOL I had someone ask me once if I could transfer her tans to another salon!
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Old 03-03-2006, 07:40 AM   #6 (permalink)
 
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Re: PEOPLE HAVE NERVE!

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Originally Posted by jacks mommy
LOL I had someone ask me once if I could transfer her tans to another salon!
I had a friend of a customer ask if she could use a gift cert from the salon that closed down a mile up the road...I told her I would if she would bring me their beds for her to tan in!! Sounds like a fair deal to me????
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Old 03-03-2006, 07:55 AM   #7 (permalink)
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Re: PEOPLE HAVE NERVE!

You should have accepted the GC if she would buy a package with you in the amount of the GC. She would have gotten a great deal and you got a life long client.
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Old 03-03-2006, 08:34 AM   #8 (permalink)
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Re: PEOPLE HAVE NERVE!

I just had a lady call the other day because she was angry with her salon. Salon xyz does a program like the eft's but doesn't have the set up to do it automatically. The salon charges a membership fee, and then the customer has to come in and pay $15 each month for their unlimited tanning. Well the lady couldn't make it to the salon on time to make her payment, so the salon dropped her from the program and was going to charge her another membership fee to re-sign up. She was ticked off and wanted to know if I would offer her the same deal she had been getting at the other salon. She wasn't any happier when I explained to her that I would be more than happy to start her on our program, but it is not $15 per month!!!! Salon XYZ can go broke if he wants to, but I am not.
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Old 03-03-2006, 10:18 AM   #9 (permalink)
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Re: PEOPLE HAVE NERVE!

yuck - for $15 a month they would NEED to charge the membership fees as much as possible - why do people think we are in the charity business?
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Old 03-03-2006, 11:04 AM   #10 (permalink)
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Re: PEOPLE HAVE NERVE!

I hear you glam. Unless the comp gets a deal on their electrical bill, I don't know how they can keep doing this. They already sell their lotions at barely above wholesale pricing so I don't know where they are making their money.
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