Hottanning

I jsut disagree with the whole spray tanning thing anyways, it does not give you the quality results a tanning bed gives you, the only thing you have be careful with, with a tanning bed is burning people, with spray booths and all that, there are jsut too many things that can go wrong, I am glad to hear that most on here have got it to work, but its jsut no the same as tanning!
Play, I agree if you are going to do the spray tanning its good to throw in some actually tanning sessions instead of spray before the event, I think that that will fix most of the streaky or rubbing off of the spray solution because of the way tanning drys the skin. Oh and sorry about the topic title, I was jsut really choked with mystic Tan they keep on phoning the salon after we have told them no!!! and also because of the problems with spray tanning that have occured in the city! This has been a great thread and I thank everyone for contrubting, now when a client comes in to my salon with a complaint about another salons mistakes with spray tanning I can educate and help them fix their mistake, Thanks again guys!!!

playitagainenterprises

I also noticed that the thread said something about people suing for weedding pics??? I feel it is safe to assume that this is b/c their tan was un even for the greatest day of their life. Streaks or un even tan can occur in any booths IF the solution is no good or the unit itself is not propoerly being maintained. If the nozzles are clogging or the solution is bad there will be a bad result. This could happen to anyone that is neglecting the maintance on their booth. For some I am sure it could not be deliberate neglect so much as a learning experience. One should stay on top of any maintance requirements for your equipment. These requirements are for reasons that you dont want to find out the hard way. Proper maintance is taking preventive measures for malfunction.
In the event something does happen un expected then talking to your client and expressing intrest in their results is an essential tool to getting problems corrected. Make it clear to the client that you want to know how their results turned out. If they tell you what happend you then get the chance correct it. Always keep self tanner available to give your clients to even out the tan in case of a malfunction and give it to them when needed. Also offer them another chance as a free trial when you have corrected the problem with the booth. If you dont they will right it, and every other booth off as a joke and probably never try one again, just thinking their experience was normal. Of course you will hear from some people but NOT everyone MOST will assume thats the way spray works (not well) and never spray again !! I would suggest keeping a daily log of your booths users in the event that something happens so you can call them before they call you and in case they DONT ever call at all. Spray fabrication tanning is still a learning process for alot of people users and salon owners. I see a few refrences to people worried about the money other than the quality of the tan. This is unfourtante that this statement has some truth. It is up to the good salons to make it better for the client. If they are not happy they will not come back and the money will not continue to come in for long!! Salons with spray booths have invested so much into these booths that they should want to see the client more than once. Owner operated salons have a great advantage of making sure the clients are well taken care of and this is where you guys can still rise to the top. Salon owners are not just hired help and should have passion to make sure you keep that client happy

Hottanning ~~ You seem very passionate about this topic and I am sure that you could be someone that is smart enough to NOT have the problems that you are hearing about. Have you personally tried a fabrication booth? Your passion seems to come from YOUR clients experience that shows me that you care about your client. When it is your time for a booth I am sure that you will go into it educated passionatly,and successfully.

Missmojo~~ 2 for 1 is great way to get them back for a seond try if their first was bad. Also if they are not one to let you know when something is wrong they will want their next FREE turn to be better and they will tell you what was wrong so it dont happen again. Thats a great way to eliminate them going somewhere else.

I have used neglected booths with build up on the floor so bad that the bottom of my feet turn out 30 times darker than everyting else. This does not happen b/c spray booths are bad its is bad custermor service.
People are probabaly not coming back and telling them its like that b/c they think its normal and then they have a bad experience forever. Maybe someone is telling the young girl at the counter and she just may not care. This build up has to be baaaaad, for my feet to look the way they did. The booth was not getting cleaned enough. So it was the salons fault somewhere not the spray booth in general.
I look at that experience as a salons fault instead of the booths fault. This happend in one of the best and most known booths on the market. I am sure that if you are an all uv location you are working very hard and know of many forms of neglect in the uv dept as well that can haapen. If you have a neighbor that is not changing their lamps in a specific brand bed that client will always think that particular brand bed just does not tan well.


Tephony

[ This Message was edited by: playitagainenterprises on 2005-01-23 23:09 ]

playitagainenterprises

Sorry for the book and all this mis spelling I can go on for ever

A GOOD bronzing lotion will help correct these problems when a new client comes in from a bad service salon.
I hope you can use this as an advatage for you and if the problems are that bad in your town STOCK up on the bronzers and self tanners!!


Tephony
[ This Message was edited by: playitagainenterprises on 2005-01-23 23:18 ]

entouch1

this is insane! Simply go t Norvell.com and get the facts. I am not pushing Norvell, but they do have a lot of information there. As for the COSMETIC bronzers, take a BATH or shower and it rinses away instantly! They are simply liquid makeup.

DHA oxidizes the melanin to produce a deep dark tan in the Upper layers of skin ONLY!

We give a free base UV tan to customers before we spray them. This gives them 1. Added value. 2. A better looking even tan 3. it helps open the pores to achieve better results quicker.

Get to know the product it really is quite simple if you understand what it is and how it works.

Good Luck

Tanfaker

Just a few clarifications:

1) ALL sunless spray solutions are water based. At least 90% of their make up is water, so don't let a company let you think this is some type of advantage their solution has over another.

2) Bronzers (also known as color guide) will stay on the skin for up to 72 hours. This is, of course, going to rub off onto a gown (or other types of clothing) during that time frame.

3) Not all people are able to get a base tan. I've tried, for YEARS I tried. I freckle & burn, and no, it wasn't the type of bed...I tried everything they had to offer, and their competition! Whoever said that about people coming in and expecting to walk out like Naomi Campbell in one session, you're right. It is a misconception and unrealistic expectation of the public. That's our job to explain the process correctly. Meaning, the overall effect and depth of tan/level of darkness if you will, is determined by what color skin they come in to the salon with. It's important to tell them, "You WILL have substantial color, but to think you will be as dark as your best friend who is naturally dark complected and has a savage tan, is not going to happen." So the answer? Don't stand next to her in pictures if you're that worried about it.

Jen
www.abtan.com

Hottanning

Tanfaker, that is part of my point, is, it does not deliver on the quality of a tan, and by tan I mean actually stimulation of your melinin! This stuff can be easily misunderstood and sold for a "quick and easy" tan, when all it causes is terrible customer satisfaction, and a horrible colour of a tan. The other part of the problem is the fact that the customer comes a week before their wedding etc, expecting to get colour, here's the biggest problem, either they came to my salon and spent, about $200.00, *that includes lotion and goggles,and it goes without saying guarunteed quality customer service and satisfaction* and have a naturally looking tan, or they could spend about $30.00 on a spray tan . Now if you were the uneducated customer, which would you go for? Here where I am spray tanning is being sold wrong, the customer is getting the crap end of the stick.

Hot

missmojorising

Quote:
On 2005-01-22 01:36:00, missmojorising wrote:
I sell a 2for Package and won't let them hop in to the big blue box without a trial run. I have turned away business and basically said "sorry..you should have come to see me last week" .. I think it takes some practice to get the results people are expecting. I also realllly believe that any spray on tanning works better on people who have some color so I push minimal base bed tanning for a lot of my Mystic customers who are concerned with the UV. It kills me how people want to walk in the doors and be perfectly dark in mere moments. Tanning takes time..in all it's forms.


I've been fighting about this "sunless" topic all day long...I think Mystic is the best out there at the moment (ramcat has a different opinion if you've been keeping up)but, overall Spray Tanning (in all it's forms) has been a boost to this industry and helped quite a few of us in our bank accounts. If you are not offering some type of "sunless" whatever (as long as it is is not the bubble wrap variety) then you are missing out. Peace People.

playitagainenterprises

Missmojo has said it. I am a bias oppinion as you all know I do sell a sunless but you are missing out if you dont have it. The market here is has a small window and the people that have been jumping in are already ahead of the game. There are already some uv free locations I dont recomend that at this point time but do know that the people that are already getting their booths paid for will be a able to charge less and less for its use every year and are the ones that will stay on top for a while.
The quicker the booth is paid for the quicker you get a return and the less you will be charging while others are still trying to get the booth paid for.
Just having the sunless doesnt do it with out the service, tho.

Tephony

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[ This Message was edited by: playitagainenterprises on 2005-01-28 13:38 ]

missmojorising

ahhhh thanks...makes me feel better about my 26% warning.

HOT STUFF

Hot, you are not getting it. The majority of the people out there don't want to tan.
Only about 10% of the people out there want to get in a tanning bed and a certain percent want to look tan without getting in a tanning bed. They could care less that it doesn't stimulate melinin. They just want the color. Most of the people that spray would never get in a tanning bed. We have had the Mystic for a year and in that time
we have not had one person that has had the problem you stated. It is just another way to get someone in your salon that would never had entered it otherwise. If you don't want their money send them to me.