airbush tanning

exrsiz · 11-04-2004, 08:25 PM

I have had customers buy a package and then want a refund after the weekend how do you handle this type of customer

timetotann · 11-05-2004, 09:13 AM

Did they say way they wanted a refund

ALOHATANCA · 11-05-2004, 12:43 PM

Depends on the customer & the Pkg they purchased....by your post it sound like several people did this..please give more details......and why did they want a refund??

javajunkienc · 11-05-2004, 01:57 PM

I don't usually give refunds, depends on each individual situation. We have a sign posted, "No Refunds".

Tanfaker · 11-18-2004, 08:38 AM

The only way I would provide a refund is if the client had an allergic reaction, and I would know about it within 24 hours, or with a written Dr.'s statement/bill, etc.

Otherwise, I would tell them they could "sell" their remaining sessions to friends or whomever, but no way would I refund money on a package purchase. No way.

Jen

synthesized · 11-18-2004, 09:05 AM

Give them a blank gift card so they can fill in the 'from' and 'to', and suggest they fill it out and give it to a friend.

hockey92 · 11-18-2004, 09:30 AM

I would not give refunds on services unless like stated above they have reaction or doctor note..They just probably found somewhere cheaper and wanna try that too....

X-Treme Tropix · 11-18-2004, 04:40 PM

I don't do refunds either. I had one that bought 3 airbrush sessions and decided that her husband wants to start tanning. I converted the airbrush sessions to a tanning package equivalent to the amount she bought it for. She was happy. She knew that I don't refund any purchased package.

Brandy1 · 11-19-2004, 12:43 PM

I offer another session at no charge (depending on the situation) or offer to try and fix it with a maintenance spray. But, no refunds.

skye · 12-05-2004, 06:50 AM

Has anyone tried the semi-automated spray tanning booths and how did they get on with them thanx

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11-04-2004, 08:25 PM	#1 (permalink)
exrsiz Join Date: Nov 21 2003 Posts: 4 Rep Power: 0	I have had customers buy a package and then want a refund after the weekend how do you handle this type of customer

11-05-2004, 09:13 AM	#2 (permalink)
timetotann Join Date: Aug 23 2004 Posts: 624 Rep Power: 5	Did they say way they wanted a refund

11-05-2004, 12:43 PM	#3 (permalink)
ALOHATANCA Police Department Join Date: Nov 14 2003 Location: CALIFORNIA Age: 49 Posts: 4,436 Rep Power: 8	Depends on the customer & the Pkg they purchased....by your post it sound like several people did this..please give more details......and why did they want a refund??

11-05-2004, 01:57 PM	#4 (permalink)
javajunkienc Join Date: Oct 7 2004 Posts: 71 Rep Power: 0	I don't usually give refunds, depends on each individual situation. We have a sign posted, "No Refunds".

11-18-2004, 08:38 AM	#5 (permalink)
Tanfaker Join Date: Feb 22 2004 Location: Indiana Posts: 141 Rep Power: 5	The only way I would provide a refund is if the client had an allergic reaction, and I would know about it within 24 hours, or with a written Dr.'s statement/bill, etc. Otherwise, I would tell them they could "sell" their remaining sessions to friends or whomever, but no way would I refund money on a package purchase. No way. Jen

11-18-2004, 09:05 AM	#6 (permalink)
synthesized Join Date: Apr 18 2004 Posts: 222 Rep Power: 0	Give them a blank gift card so they can fill in the 'from' and 'to', and suggest they fill it out and give it to a friend.

11-18-2004, 09:30 AM	#7 (permalink)
hockey92 Looking at my Ta-Tas ..eh Join Date: Aug 31 2004 Location: North Carolina Posts: 3,161 Rep Power: 11	I would not give refunds on services unless like stated above they have reaction or doctor note..They just probably found somewhere cheaper and wanna try that too....

11-18-2004, 04:40 PM	#8 (permalink)
X-Treme Tropix Join Date: Dec 22 2003 Location: MO Posts: 620 Rep Power: 5	I don't do refunds either. I had one that bought 3 airbrush sessions and decided that her husband wants to start tanning. I converted the airbrush sessions to a tanning package equivalent to the amount she bought it for. She was happy. She knew that I don't refund any purchased package.

11-19-2004, 12:43 PM	#9 (permalink)
Brandy1 I love Derf!! Join Date: Nov 17 2004 Posts: 8,018 Rep Power: 36	I offer another session at no charge (depending on the situation) or offer to try and fix it with a maintenance spray. But, no refunds.

12-05-2004, 06:50 AM	#10 (permalink)
skye Join Date: Dec 5 2004 Posts: 1 Rep Power: 0	Has anyone tried the semi-automated spray tanning booths and how did they get on with them thanx

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