02-07-2014, 07:16 PM | #1 (permalink) |
Join Date: Jan 29 2014 Location: Tinley Park Illinois
Posts: 6
Rep Power: 0 | VersaSpa & Helios, having coding issues Trying to set up codes for selling VersaSpa sessions and VersaSpa visit codes, trying to get it so that it will show me if they have 1, 2, 3, 4, 5 etc spray sessions on their account but then when i do the visit code and have to set time of 40 to the Vesraspa its not letting me,,,,help.......please. ive worked with helios for over 14 years and im familiar with setting up codes for everything tanning and lotion our tans are sold and used by minutes so this is why im getting so confused, never had to set up codes this way before :/ |
02-07-2014, 08:16 PM | #3 (permalink) |
Join Date: Jan 29 2014 Location: Tinley Park Illinois
Posts: 6
Rep Power: 0 | Re: VersaSpa & Helios, having coding issues It is up and running Tod came and everything is in working order.....now just trying to figure out codes...fun....been using/working with Helios for over 14 years and for some odd reason these have me stumped....and of course I sat on the phone the past 2 hours calling and getting hung up on every 10 mins due to high call volume and now they are closed...what happened to the answering calls in the order they called in and the leaving a message and someone will get back to you thing?!?!........glad we pay $80 a month for support we can never get. |
02-07-2014, 08:42 PM | #6 (permalink) |
Join Date: Jan 27 2000 Location: Topeka Kansas Age: 68
Posts: 564
Rep Power: 25 | Re: VersaSpa & Helios, having coding issues I am sure they can get it to you soon, good news is that the booth will work just fine without it. Give Bill a call and he will get it to you I am sure. |
02-08-2014, 08:27 AM | #9 (permalink) |
Join Date: Jan 30 2007 Location: Naples FL
Posts: 782
Rep Power: 18 | Re: VersaSpa & Helios, having coding issues When you send time to the versa you are actually sending seconds that are interpreted as the various level or spray and prep etc desired. After a few seconds the tmax/helios displays the status as dirty. You cant undo anything. Big point of theft due to this! And you you use Instant, Clear and Prep that requires at least tan codes in helios just antiquated begetting antiquated! |
02-08-2014, 06:42 PM | #10 (permalink) | |
Join Date: Jan 29 2014 Location: Tinley Park Illinois
Posts: 6
Rep Power: 0 | Re: VersaSpa & Helios, having coding issues Quote:
okay, yeah i get that part for sure about the different codes for time that you send to the machine thats not my issue, i need to know how to set the codes in helios so that it shows how many sessions in the bottom left where the different beds are listed example if they have 1 session it will say 1 next to the VersaSpa slot, i made this code already for each level w/each option im just missing something because when i use the "visit" code to actually start the machine it will as for time and when i put in the various times it will say customer does not have enoough, because it only says 1...im ovbiously not clicking something that i should be in the codes, but like i said ive always had ALL of my tanning packages set up to how many minutes the person buys and tans for, never had to set it up for just how many sessions a person is using | |
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