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Old 12-10-2006, 12:54 PM   #1 (permalink)
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Oh brother

Okay this customer of ours (lucky us) has tanned for the past 2 years on single sessions only, never bought a month package and always tans in the same bed. She buys a month package in the standup yesterday ( i was not here) then comes in today. "I don't like it" I want to lay down"! Okay first, that attitude don't work with me. You'll do thge standup as there are no lay downs available. So I was thinking about while she was tanning Okay I'll give her the month in the lay down and apply the two towers uses to upgrades. When she came out she was so mean I could have hit her. So do I reward her bad behavior and give her the lay down or say to bad for you.?
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Old 12-10-2006, 12:57 PM   #2 (permalink)
 
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Re: Oh brother

I assume that the single session cost is more than if she had been buying packages. If that is the case and she has been tanning with you for 2 years like this, make her happy. Give her the 2 standup sessions free and make her feel special.
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Old 12-10-2006, 01:11 PM   #3 (permalink)
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Re: Oh brother

agree^^ nothing worse than having to suck it up...but we do it all the time i'm afraid
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Old 12-10-2006, 01:16 PM   #4 (permalink)
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Re: Oh brother

I would also try to work something out. Otherwise you might lose her as a customer. Unfortunately.
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Old 12-10-2006, 01:46 PM   #5 (permalink)
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Re: Oh brother

mom, are you kidding me??? she wanted the standup... i told her i was surprised, as i was sooo surprised that she wanted to buy a MONTH period! it is so unlike her, that i did for see problems. i am sorry that she was mean to you... i say just give her the month, and we will suck it up. she did say after a month in the tower she was going to do the yearly pkg that you created... don't know now.
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Old 12-10-2006, 01:56 PM   #6 (permalink)
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Re: Oh brother

I was gonna make her happy, but I don't respond well to pissy attitudes.
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Old 12-10-2006, 02:02 PM   #7 (permalink)
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Re: Oh brother

I tried to call my manager but she didn't answer the phone!
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Old 12-10-2006, 02:03 PM   #8 (permalink)
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Re: Oh brother

Now tell me who's the boss??? LOL
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Old 12-10-2006, 02:08 PM   #9 (permalink)
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Re: Oh brother

<---------------------- she is
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Old 12-10-2006, 02:09 PM   #10 (permalink)
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Re: Oh brother

------------------------------------> I meAN SHE IS
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