12-10-2006, 12:54 PM | #1 (permalink) |
I love Derf!! Join Date: Jul 10 2004 Location: california
Posts: 3,385
Rep Power: 50 | Oh brother Okay this customer of ours (lucky us) has tanned for the past 2 years on single sessions only, never bought a month package and always tans in the same bed. She buys a month package in the standup yesterday ( i was not here) then comes in today. "I don't like it" I want to lay down"! Okay first, that attitude don't work with me. You'll do thge standup as there are no lay downs available. So I was thinking about while she was tanning Okay I'll give her the month in the lay down and apply the two towers uses to upgrades. When she came out she was so mean I could have hit her. So do I reward her bad behavior and give her the lay down or say to bad for you.?
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12-10-2006, 12:57 PM | #2 (permalink) |
Join Date: Feb 1 2006 Location: Tennessee Age: 62
Posts: 2,077
Rep Power: 103 | Re: Oh brother I assume that the single session cost is more than if she had been buying packages. If that is the case and she has been tanning with you for 2 years like this, make her happy. Give her the 2 standup sessions free and make her feel special.
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12-10-2006, 01:16 PM | #4 (permalink) |
I love Derf!! Join Date: Mar 17 2006 Location: France
Posts: 4,967
Rep Power: 43 | Re: Oh brother I would also try to work something out. Otherwise you might lose her as a customer. Unfortunately.
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12-10-2006, 01:46 PM | #5 (permalink) |
My mom loves Derf!! Join Date: Jan 27 2006 Location: California
Posts: 1,377
Rep Power: 28 | Re: Oh brother mom, are you kidding me??? she wanted the standup... i told her i was surprised, as i was sooo surprised that she wanted to buy a MONTH period! it is so unlike her, that i did for see problems. i am sorry that she was mean to you... i say just give her the month, and we will suck it up. she did say after a month in the tower she was going to do the yearly pkg that you created... don't know now.
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12-10-2006, 02:03 PM | #8 (permalink) |
I love Derf!! Join Date: Mar 17 2006 Location: France
Posts: 4,967
Rep Power: 43 | Re: Oh brother Now tell me who's the boss??? LOL
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