do you let your employees tell your clients that you have new lamps in a bed?

sz girl · 07-25-2007, 07:11 PM

i have a question. is it just a problem i have or does anyone else find this irritating?
when i relamp a bed-of course i have to tell the employees so they know to adjust a clients exposure time if necessary. but my employees always want to tell the clients "hey bed 3 has new lamps-you'll love it"! then the client refuses to go to any other bed after knowing this info. and of course i'm sure i am not the only salon to hear over and over "which bed has the newest bulbs?" does this irrate anyone besides me? i keep all my beds very well lamped-and thats usually my reply.
i have told the employees NOT to ANNOUNCE that bed 3 has new bulbs. but it always slips out and then everyone wants that bed!!! like suddenly all the other beds are rotten!
is this a good thing or bad thing?

Neon Beach · 07-25-2007, 07:13 PM

If you don't tell them how do you justify cutting them back in session times? Are bulbs cheaper than lamps?

rgm824 · 07-25-2007, 07:13 PM

what reason do they give the client that their exposure time now has to be adjusted?

and yes i do find it irritating that there are those who will refuse to go in any other bed other than the NEW one -

sz girl · 07-25-2007, 07:17 PM

thank you!
and yes bulbs are cheaper than lamps.
i guess you can look at it 2 ways.....the client knows you ARE changing your lamps
but then they only want that bed and always ASK for it.

rgm824 · 07-25-2007, 07:18 PM

it'll always happen - no way around it -

cametotalktan · 07-25-2007, 07:41 PM

No kidding. I just relamped a bed. I want that one I want that one. I'll wait. I want all 15. I won't blame you. I want that one.!!!!!! arrrrrrrg

BooBop · 07-25-2007, 10:02 PM

Just tell them they all are relamped ;) Of course you can top drop and won't be lying

Neon Beach · 07-25-2007, 10:12 PM

Quote:

Originally Posted by sz girl

thank you!
and yes bulbs are cheaper than lamps.
i guess you can look at it 2 ways.....the client knows you ARE changing your lamps
but then they only want that bed and always ASK for it.

****'em, you get the bed that is available, and we decide what's available.

sz girl · 07-25-2007, 10:20 PM

what happens when they look around to see if the door is open to the bed they want and say "well i see that bed 5 is open, i want that one"!
as the boss i can say what i want, tell them whatever and they will probably move along, but....then they will manipulate my employees who are young and more easily intimidated.

top250tansyou · 07-25-2007, 10:43 PM

Why do you relamp the same type of bed at different times? The same type of beds should be changed at the same time. That takes care of the problem i have seen this on here twice today why do you people make this a problem? Please someone explian to me why this is so hard?

07-25-2007, 07:11 PM	#1 (permalink)
sz girl I love Derf!! Join Date: Apr 19 2007 Location: usa Posts: 409 Rep Power: 2	do you let your employees tell your clients that you have new lamps in a bed? i have a question. is it just a problem i have or does anyone else find this irritating? when i relamp a bed-of course i have to tell the employees so they know to adjust a clients exposure time if necessary. but my employees always want to tell the clients "hey bed 3 has new lamps-you'll love it"! then the client refuses to go to any other bed after knowing this info. and of course i'm sure i am not the only salon to hear over and over "which bed has the newest bulbs?" does this irrate anyone besides me? i keep all my beds very well lamped-and thats usually my reply. i have told the employees NOT to ANNOUNCE that bed 3 has new bulbs. but it always slips out and then everyone wants that bed!!! like suddenly all the other beds are rotten! is this a good thing or bad thing?

07-25-2007, 07:13 PM	#2 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	Re: do you let your employees tell your clients that you have new lamps in a bed? If you don't tell them how do you justify cutting them back in session times? Are bulbs cheaper than lamps?

07-25-2007, 07:13 PM	#3 (permalink)
rgm824 I love Derf!! Join Date: Aug 2 2004 Location: Washington State Posts: 921 Rep Power: 7	Re: do you let your employees tell your clients that you have new lamps in a bed? what reason do they give the client that their exposure time now has to be adjusted? and yes i do find it irritating that there are those who will refuse to go in any other bed other than the NEW one - __________________ Where _______ Tan!

07-25-2007, 07:17 PM	#4 (permalink)
sz girl I love Derf!! Join Date: Apr 19 2007 Location: usa Posts: 409 Rep Power: 2	Re: do you let your employees tell your clients that you have new lamps in a bed? thank you! and yes bulbs are cheaper than lamps. i guess you can look at it 2 ways.....the client knows you ARE changing your lamps but then they only want that bed and always ASK for it.

07-25-2007, 07:18 PM	#5 (permalink)
rgm824 I love Derf!! Join Date: Aug 2 2004 Location: Washington State Posts: 921 Rep Power: 7	Re: do you let your employees tell your clients that you have new lamps in a bed? it'll always happen - no way around it - __________________ Where _______ Tan!

07-25-2007, 07:41 PM	#6 (permalink)
cametotalktan I love Derf!! Join Date: Jul 10 2004 Location: california Posts: 4,970 Rep Power: 34	Re: do you let your employees tell your clients that you have new lamps in a bed? No kidding. I just relamped a bed. I want that one I want that one. I'll wait. I want all 15. I won't blame you. I want that one.!!!!!! arrrrrrrg __________________ When I grown up I want to be Angerfant.....

07-25-2007, 10:02 PM	#7 (permalink)
BooBop I love Derf!! Join Date: Apr 5 2001 Posts: 9,487 Rep Power: 13	Re: do you let your employees tell your clients that you have new lamps in a bed? Just tell them they all are relamped ;) Of course you can top drop and won't be lying

07-25-2007, 10:20 PM	#9 (permalink)
sz girl I love Derf!! Join Date: Apr 19 2007 Location: usa Posts: 409 Rep Power: 2	Re: do you let your employees tell your clients that you have new lamps in a bed? what happens when they look around to see if the door is open to the bed they want and say "well i see that bed 5 is open, i want that one"! as the boss i can say what i want, tell them whatever and they will probably move along, but....then they will manipulate my employees who are young and more easily intimidated.

07-25-2007, 10:43 PM	#10 (permalink)
top250tansyou I love Derf!! Join Date: Jan 1 2004 Location: little rock Posts: 2,237 Rep Power: 6	Re: do you let your employees tell your clients that you have new lamps in a bed? Why do you relamp the same type of bed at different times? The same type of beds should be changed at the same time. That takes care of the problem i have seen this on here twice today why do you people make this a problem? Please someone explian to me why this is so hard?

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