Tanning times - Page 2

glowtanning530 · 03-02-2006, 11:58 AM

God I have the same problem!!!!!!!
The previous owners of this salon didn't maitain the beds and they pretty much let the customers run the show. Even though three of the beds are the same beds from the 6 left behind they tan VERY differently (its amazing how much dust and grim can really affect your tan) and they have been relamped. They seem to think burn=color. I try to explain it should be gradual. It lasts longer and looks better, I even use myself and my staff as an example that we tan with a great lotion and only go about once a week for 15 in a 20 min and maybe 8 in a 12 miniute. They still do what they want. I have had customers sign a waiver that states no one tans the max amount the first time in without manager approval. Right underneath it says we care about your skin and how you look effects how we look... etc etc etc. I had one lady insist on her money back.... (she wouldn't even tan unless it was 20 or 25 where she was going before I have no clue) I showed her the realease for where she had signed 4 times on one page that she had read the above and she knew ahead of time that was how this ran. In the long run I gave her, her money back and said we do this cuz we care about our clients. She left angry. I know word of mouth is everything, but look at it this way her friend says where did you tan she says well I went to Glow and that lady wouldn't let me go the max my first time hopefully the friend has enough sense to say wow that place cares or she may say wow if I pay I should do what I want, if thats the case I don't want th headache anyways!

rgm824 · 03-02-2006, 12:33 PM

Quote:

Originally Posted by kpatrick74

We skin type and tell them what they are doing for their first visit after that it can be increased based on how they did.

For those customers that are just a-holes and think they know it all and want to do the full time allowed then have them sign a liability waiver. On it it should say that you recommended x time and they chose to do x time, and if should they burn there will be no refunds or package extensions.

Once clients see this form 99% of them go with our recommendation.

What they don't realize and my manager put it best last night to a returning customer who had insisted on doing 20 mins and burnt her buns the first time (but client was fine b/c she had signed the waiver and admitted she was stupid) was that not all salons are the same. while she might not have ever got burned at another salon our beds are different and we change our bulbs on a
regular basis.

could you post a copy of this waiver of yours please?

kpatrick74 · 03-02-2006, 03:32 PM

next time I am at the shop - tomorroow pm, i will email you a copy. my atty looked it over and said we are safe from idiotic tanners.

glowtanning530 · 03-02-2006, 03:42 PM

kpatrick can you send it my way too!!! Thanks

Dodge Ball · 03-03-2006, 01:48 PM

When a client goes against our better judgement we use the note section in helios and document TIME WARNING. The front counter girls also contact a manager so they know what to say when the client trys to blaim the girls.

glamarama · 03-03-2006, 02:50 PM

MY beds, MY expertise, MY insurance premiums & MY business . . . i am not putting myself on the line because you are an idiot who knows everything . . . the WORST? former salon owners (hi, can you guess why you went out of business? the lack of a basci understanding of how one TANS perhaps?!)

"You haven't tanned HERE" is my reply to "well, I do 20 mins at another salon" - and then I explain the differnces in bed wattage, UVa/b ratio maintenance, etc

03-02-2006, 11:58 AM	#11 (permalink)
glowtanning530 Join Date: Jan 20 2006 Location: folding towels, cleaning beds, ordering lotions, fixing beds, etc. etc. etc. etc. etc. Age: 28 Posts: 1,133 Rep Power: 114	Re: Tanning times God I have the same problem!!!!!!! The previous owners of this salon didn't maitain the beds and they pretty much let the customers run the show. Even though three of the beds are the same beds from the 6 left behind they tan VERY differently (its amazing how much dust and grim can really affect your tan) and they have been relamped. They seem to think burn=color. I try to explain it should be gradual. It lasts longer and looks better, I even use myself and my staff as an example that we tan with a great lotion and only go about once a week for 15 in a 20 min and maybe 8 in a 12 miniute. They still do what they want. I have had customers sign a waiver that states no one tans the max amount the first time in without manager approval. Right underneath it says we care about your skin and how you look effects how we look... etc etc etc. I had one lady insist on her money back.... (she wouldn't even tan unless it was 20 or 25 where she was going before I have no clue) I showed her the realease for where she had signed 4 times on one page that she had read the above and she knew ahead of time that was how this ran. In the long run I gave her, her money back and said we do this cuz we care about our clients. She left angry. I know word of mouth is everything, but look at it this way her friend says where did you tan she says well I went to Glow and that lady wouldn't let me go the max my first time hopefully the friend has enough sense to say wow that place cares or she may say wow if I pay I should do what I want, if thats the case I don't want th headache anyways!

03-02-2006, 03:32 PM	#13 (permalink)
kpatrick74 Join Date: Jul 14 2005 Location: Somewhere in Florida Posts: 97 Rep Power: 0	Re: Tanning times next time I am at the shop - tomorroow pm, i will email you a copy. my atty looked it over and said we are safe from idiotic tanners.

03-02-2006, 03:42 PM	#14 (permalink)
glowtanning530 Join Date: Jan 20 2006 Location: folding towels, cleaning beds, ordering lotions, fixing beds, etc. etc. etc. etc. etc. Age: 28 Posts: 1,133 Rep Power: 114	Re: Tanning times kpatrick can you send it my way too!!! Thanks

03-03-2006, 01:48 PM	#15 (permalink)
Dodge Ball Join Date: Mar 2 2006 Posts: 35 Rep Power: 0	Re: Tanning times When a client goes against our better judgement we use the note section in helios and document TIME WARNING. The front counter girls also contact a manager so they know what to say when the client trys to blaim the girls.

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