The Big Question \"New bulbs?\"

tropicgirl · 07-30-2005, 07:10 AM

I was wondering how you guys answered the question when customers come in asking "do you have new bulbs? When is the last time you changed them?" People ask that year round. When they've newly been changed, its easy. But when its been 4 months or so, its not so easy because customers dont understand that its not a time frame, but a matter of bulb life compared to used time. You can try to explain it, but they still want you to say they have recently been changed. Do you they know how much it costs to change out bulbs? No! Does anyone change out in the slow season? If you did, then they wouldnt get enought use to need to be changed at the start of busy season. But then in the busy season people would be asking and you would have an even bigger problem. Just curious how you deal with it.

sbtan · 07-30-2005, 07:28 AM

I say I am always changing them, some last week some last month, the bed you are going in has less than 5% use on them.

_________________

[ This Message was edited by: sbtan on 2005-07-30 07:29 ][ This Message was edited by: sbtan on 2005-07-30 07:29 ]

top250tansyou · 07-30-2005, 08:43 AM

You say this - is it the truth? Less than 5% use - is this true? Hard to believe.

COCONUT · 07-30-2005, 09:18 AM

i just tell my clients that my lamps are always "fresh".

tandiva2 · 07-30-2005, 09:51 AM

I generally inform clients that we change our lamps 100-200 hours prior to the actual full life of the lamps. I also inform them that at this point they are a few hundred hours away from needing to be changed out. Once they realize we do not have any bulbs that near their last leg of life, they tend to be satisfied.

caribbean tan man · 07-30-2005, 10:10 AM

i tell customers our lamps are always fresh! (and they are) i explain all machines have a hour meter like the mileage on your car when the lamps in that machine get to a certain point we know it needs new lamps we always change 100- 200 hours early to be sure lamps never get weak. its the same way you would keep track of oil changes in your car!
THEY SEEM 2 UNDERSTAND IT THAT WAY

YOU WILL NEVER SEE "NEW LAMPS" OR "NEW HOT BULBS" SIGNS IN OUR WINDOW IT MAKES CUSTOMERS THINK THEY WERE TANNING ON OLD LAMPS

TheBeachStop · 07-31-2005, 01:03 AM

We pull our lamps at 50-60% of usefull life or when the meter drop off 25%. Lamps are cheap compared to lost customers.

sbtan · 07-31-2005, 09:01 AM

when the lamps are new, yes less than 5%, if the were going into a bed with more hours I tell them how much is on that one. I change the lamps at 50%, sooner in the higher end.

Big Dawg · 07-31-2005, 12:12 PM

I meter every bed weekly and I simply show them the results....I explain that I get rid of all lamps when they degrade by 15%.

TRTS · 08-04-2005, 05:35 PM

We seldom have anyone ask. It is usually a new one stopping in. We just tell them we do proper maintenance on all equipment...and our lamps are changed sooner than recommended by distributor/manufacturer. We have never had an established client ask that question. They know how we take care of our equipment.

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07-30-2005, 07:10 AM	#1 (permalink)
tropicgirl I love Derf!! Join Date: Jul 13 2003 Location: middle america Posts: 1,015 Rep Power: 8	I was wondering how you guys answered the question when customers come in asking "do you have new bulbs? When is the last time you changed them?" People ask that year round. When they've newly been changed, its easy. But when its been 4 months or so, its not so easy because customers dont understand that its not a time frame, but a matter of bulb life compared to used time. You can try to explain it, but they still want you to say they have recently been changed. Do you they know how much it costs to change out bulbs? No! Does anyone change out in the slow season? If you did, then they wouldnt get enought use to need to be changed at the start of busy season. But then in the busy season people would be asking and you would have an even bigger problem. Just curious how you deal with it.

07-30-2005, 07:28 AM	#2 (permalink)
sbtan Join Date: Dec 2 2003 Location: East Amherst, NY Posts: 648 Rep Power: 5	I say I am always changing them, some last week some last month, the bed you are going in has less than 5% use on them. _________________ [ This Message was edited by: sbtan on 2005-07-30 07:29 ][ This Message was edited by: sbtan on 2005-07-30 07:29 ]

07-30-2005, 08:43 AM	#3 (permalink)
top250tansyou I love Derf!! Join Date: Jan 1 2004 Location: little rock Posts: 2,237 Rep Power: 6	You say this - is it the truth? Less than 5% use - is this true? Hard to believe.

07-30-2005, 09:18 AM	#4 (permalink)
COCONUT ~THE ORIGINAL COCO~ Join Date: Sep 2 2003 Location: NJ Posts: 6,224 Rep Power: 18	i just tell my clients that my lamps are always "fresh".

07-30-2005, 09:51 AM	#5 (permalink)
tandiva2 Waiting Confirmation Join Date: Mar 9 2005 Posts: 58 Rep Power: 0	I generally inform clients that we change our lamps 100-200 hours prior to the actual full life of the lamps. I also inform them that at this point they are a few hundred hours away from needing to be changed out. Once they realize we do not have any bulbs that near their last leg of life, they tend to be satisfied.

07-30-2005, 10:10 AM	#6 (permalink)
caribbean tan man DERFTALK FBI AGENT Join Date: Jul 29 2003 Location: northeast Age: 32 Posts: 5,098 Rep Power: 31	i tell customers our lamps are always fresh! (and they are) i explain all machines have a hour meter like the mileage on your car when the lamps in that machine get to a certain point we know it needs new lamps we always change 100- 200 hours early to be sure lamps never get weak. its the same way you would keep track of oil changes in your car! THEY SEEM 2 UNDERSTAND IT THAT WAY YOU WILL NEVER SEE "NEW LAMPS" OR "NEW HOT BULBS" SIGNS IN OUR WINDOW IT MAKES CUSTOMERS THINK THEY WERE TANNING ON OLD LAMPS

07-31-2005, 01:03 AM	#7 (permalink)
TheBeachStop Join Date: Nov 6 2004 Posts: 247 Rep Power: 4	We pull our lamps at 50-60% of usefull life or when the meter drop off 25%. Lamps are cheap compared to lost customers.

07-31-2005, 09:01 AM	#8 (permalink)
sbtan Join Date: Dec 2 2003 Location: East Amherst, NY Posts: 648 Rep Power: 5	when the lamps are new, yes less than 5%, if the were going into a bed with more hours I tell them how much is on that one. I change the lamps at 50%, sooner in the higher end.

07-31-2005, 12:12 PM	#9 (permalink)
Big Dawg Join Date: Sep 6 2001 Location: ohio Posts: 193 Rep Power: 0	I meter every bed weekly and I simply show them the results....I explain that I get rid of all lamps when they degrade by 15%.

08-04-2005, 05:35 PM	#10 (permalink)
TRTS Waiting Confirmation Join Date: Apr 12 2004 Posts: 301 Rep Power: 0	We seldom have anyone ask. It is usually a new one stopping in. We just tell them we do proper maintenance on all equipment...and our lamps are changed sooner than recommended by distributor/manufacturer. We have never had an established client ask that question. They know how we take care of our equipment.

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