Scenario: Client Leaves Valuable Article in Room...

CentralVA · 05-07-2005, 10:48 PM

and realizes an hour later after having left the salon that its gone.

Client returns ask for valuable article. You don't have it. Neither you nor your staff have ever seen it.

Who pays for it? Does the salon have to reimburse the client for it? Does the client just have to suffer the loss?

Per my attorney, if THE SALON PROVIDES a place DESIGNATED as a holding spot for personal items, then the salon assumes all responsibility for replacement of lost/stolen articles.

Fair?

Ezliving_Jim · 05-07-2005, 11:13 PM

It's the forgetful clients' responsibility.

Sherin · 05-07-2005, 11:16 PM

We have a "Hold Harmless" clause in our Client Data Card that states that we can not be held responsible for any money, jewelry or anything of value left behind.
We have found many items left behind and up till now, have been able to return them.
I have many times considered putting in a dish for people to put their rings, earrings, etc. on, but now I may reconsider.

crzytanner · 05-08-2005, 12:41 AM

we have signs everywhere stating that we are not responsible for lost valuables. too bad soo sad.

navigatin1 · 05-08-2005, 10:00 AM

Yeah I have the little dishes in the room for people to put there jewlery in. When I am showing them how to use everything I instruct them to put there jewlery in the dish so it will not fall or get lost.
When I clean the room after each person I check the dish to make sure no one has left anything, and if they have I put it in a zip lock bag and write there name on it.

crzytanner · 05-08-2005, 11:15 AM

ive got about 4 rings and several other items and no one ever says did i leave anything here? they just sit there hoping to be found lolol.

sbtan · 05-08-2005, 10:17 PM

How can an employee not find something left in a room, they are the next person in there, if you cean the beds, and should be the ones to find and call the client to let them know they left it behind. I have customers who won't tan at the new salon bc they left something and the bed cleaner did not see it when they cleaned the room.

SandiGirl · 05-09-2005, 01:16 AM

How could they prove they lost it there? And say not in their car? Sorta hard to prove. Sucks to be them.

JOLEE · 05-09-2005, 10:36 AM

our sign in sheets have a disclaimer at the botoom with one statment that states we are not responsible for lost or stolen items. They sign it everyday they tan!

pam · 05-09-2005, 11:16 AM

I can't tell you how many people call wanting to know if we found their watch, ring, etc. only to have them call back or stop in to tell us that they found it at home. I agree that the person who cleans the room should find anything left behind from a lotion to a piece of jewelry. We immediately call the person and let them know we have it.

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05-07-2005, 10:48 PM	#1 (permalink)
CentralVA Join Date: Jun 7 2004 Location: Virginia Posts: 462 Rep Power: 5	and realizes an hour later after having left the salon that its gone. Client returns ask for valuable article. You don't have it. Neither you nor your staff have ever seen it. Who pays for it? Does the salon have to reimburse the client for it? Does the client just have to suffer the loss? Per my attorney, if THE SALON PROVIDES a place DESIGNATED as a holding spot for personal items, then the salon assumes all responsibility for replacement of lost/stolen articles. Fair?

05-07-2005, 11:13 PM	#2 (permalink)
Ezliving_Jim I love Derf!! Join Date: Mar 12 2002 Location: Virtual Reality Posts: 2,421 Rep Power: 10	It's the forgetful clients' responsibility.

05-07-2005, 11:16 PM	#3 (permalink)
Sherin I love Derf!! Join Date: Aug 10 2004 Location: Puget Sound Posts: 4,765 Rep Power: 10	We have a "Hold Harmless" clause in our Client Data Card that states that we can not be held responsible for any money, jewelry or anything of value left behind. We have found many items left behind and up till now, have been able to return them. I have many times considered putting in a dish for people to put their rings, earrings, etc. on, but now I may reconsider.

05-08-2005, 12:41 AM	#4 (permalink)
crzytanner Join Date: Mar 16 2005 Location: muscle shoals, al Age: 39 Posts: 954 Rep Power: 4	we have signs everywhere stating that we are not responsible for lost valuables. too bad soo sad.

05-08-2005, 10:00 AM	#5 (permalink)
navigatin1 Derf's My *****! Join Date: Aug 17 2004 Posts: 2,101 Rep Power: 6	Yeah I have the little dishes in the room for people to put there jewlery in. When I am showing them how to use everything I instruct them to put there jewlery in the dish so it will not fall or get lost. When I clean the room after each person I check the dish to make sure no one has left anything, and if they have I put it in a zip lock bag and write there name on it.

05-08-2005, 11:15 AM	#6 (permalink)
crzytanner Join Date: Mar 16 2005 Location: muscle shoals, al Age: 39 Posts: 954 Rep Power: 4	ive got about 4 rings and several other items and no one ever says did i leave anything here? they just sit there hoping to be found lolol.

05-08-2005, 10:17 PM	#7 (permalink)
sbtan Join Date: Dec 2 2003 Location: East Amherst, NY Posts: 648 Rep Power: 5	How can an employee not find something left in a room, they are the next person in there, if you cean the beds, and should be the ones to find and call the client to let them know they left it behind. I have customers who won't tan at the new salon bc they left something and the bed cleaner did not see it when they cleaned the room.

05-09-2005, 01:16 AM	#8 (permalink)
SandiGirl OFFICIAL BFF member Join Date: Jan 2 2005 Location: BFFland Posts: 3,331 Rep Power: 36	How could they prove they lost it there? And say not in their car? Sorta hard to prove. Sucks to be them.

05-09-2005, 10:36 AM	#9 (permalink)
JOLEE Join Date: Nov 25 2003 Posts: 858 Rep Power: 5	our sign in sheets have a disclaimer at the botoom with one statment that states we are not responsible for lost or stolen items. They sign it everyday they tan!

05-09-2005, 11:16 AM	#10 (permalink)
pam Police Department Join Date: Oct 29 2001 Location: USA Posts: 5,036 Rep Power: 10	I can't tell you how many people call wanting to know if we found their watch, ring, etc. only to have them call back or stop in to tell us that they found it at home. I agree that the person who cleans the room should find anything left behind from a lotion to a piece of jewelry. We immediately call the person and let them know we have it.

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