What should I say to customers who buy lotion on ebay?

LonelyStar · 01-14-2005, 12:58 PM

I know some people put bad/old lotion on ebay to sell. However, for example, designer skin believe was introduced last year, so I think the lotion is not bad. Please correct me if I'm wrong. Also, price on ebay is so cheap that I can't beat that. What you guys think I should say to customers who buy tanning lotion on ebay?

Brandy1 · 01-14-2005, 01:01 PM

Let them know that you don't allow lotions to be used in your salon that are not purchased from your salon.

There is a good thread on this somewhere, do a search.

tropicgirl · 01-14-2005, 01:12 PM

All I say is that they should be aware that they may be getting lotion that is old and doesnt work well anymore. I wouldnt tell people they cant use salons not bought in my store. Not only is that a little much to be monitoring, but I think customers would be ticked off. A lot of people come from other salons, and have lotions they have used for a long time. When they do run out, they will buy it from you. But no, we cant compete with EBAY. I have a few customers that tell me they get their stuff from EBAY. The rest probably have just never thought about it (thank God!)

tigers1962 · 01-14-2005, 01:14 PM

Also let them know that while they may be getting a good deal on the lotion, they should be careful about purchasing it because it could be watered down with something, and with those kind of people, God only knows what they may have added to it, or even totally REPLACED the REAL product with.

Sherin · 01-14-2005, 01:22 PM

Contact Designer Skin for reccomendation. Blake@designerskin.com
We were told to confiscate the product & replace it and we would be reimbursed by DS. Then send the product to DS for analysis. We were told that Hair conditioner, hand lotion & Mr. Clean were some of the corrupted ingredients put in the tampered lotions.

lil_missfit · 01-14-2005, 01:37 PM

Apply at your own risk!

TotalEclipse · 01-14-2005, 02:03 PM

Another thing to be leary of on EBAY is that the lotion may be a great deal, but when you tag on the $6-10 in shipping, it can cost about the same as buying it in the store...and you have to wait for them to ship it to you, etc. It's more worry than it's worth!!!

sunchick7 · 01-14-2005, 02:09 PM

Tell them that the "black market" can sometimes get their hands on "bad batches" of lotions that were intended to be thrown out (which is the only reason they are able to sell it as cheap as they do). They then try to sell it as "brand new" so you are getting trash when you don't buy it directly from a salon.

mmerci1 · 01-14-2005, 04:22 PM

I have not ever had someone tell me they bought it on ebay.

Sherin · 01-14-2005, 04:45 PM

I have!

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01-14-2005, 12:58 PM	#1 (permalink)
LonelyStar Join Date: Feb 22 2004 Posts: 59 Rep Power: 0	I know some people put bad/old lotion on ebay to sell. However, for example, designer skin believe was introduced last year, so I think the lotion is not bad. Please correct me if I'm wrong. Also, price on ebay is so cheap that I can't beat that. What you guys think I should say to customers who buy tanning lotion on ebay?

01-14-2005, 01:01 PM	#2 (permalink)
Brandy1 I love Derf!! Join Date: Nov 17 2004 Posts: 8,018 Rep Power: 37	Let them know that you don't allow lotions to be used in your salon that are not purchased from your salon. There is a good thread on this somewhere, do a search.

01-14-2005, 01:12 PM	#3 (permalink)
tropicgirl I love Derf!! Join Date: Jul 13 2003 Location: middle america Posts: 1,018 Rep Power: 8	All I say is that they should be aware that they may be getting lotion that is old and doesnt work well anymore. I wouldnt tell people they cant use salons not bought in my store. Not only is that a little much to be monitoring, but I think customers would be ticked off. A lot of people come from other salons, and have lotions they have used for a long time. When they do run out, they will buy it from you. But no, we cant compete with EBAY. I have a few customers that tell me they get their stuff from EBAY. The rest probably have just never thought about it (thank God!)

01-14-2005, 01:14 PM	#4 (permalink)
tigers1962 Join Date: Jan 7 2004 Posts: 340 Rep Power: 5	Also let them know that while they may be getting a good deal on the lotion, they should be careful about purchasing it because it could be watered down with something, and with those kind of people, God only knows what they may have added to it, or even totally REPLACED the REAL product with.

01-14-2005, 01:22 PM	#5 (permalink)
Sherin I love Derf!! Join Date: Aug 10 2004 Location: Puget Sound Posts: 4,765 Rep Power: 10	Contact Designer Skin for reccomendation. Blake@designerskin.com We were told to confiscate the product & replace it and we would be reimbursed by DS. Then send the product to DS for analysis. We were told that Hair conditioner, hand lotion & Mr. Clean were some of the corrupted ingredients put in the tampered lotions.

01-14-2005, 01:37 PM	#6 (permalink)
lil_missfit Join Date: Sep 29 2003 Location: Arizona Posts: 2,149 Rep Power: 9	Apply at your own risk!

01-14-2005, 02:03 PM	#7 (permalink)
TotalEclipse Join Date: Dec 24 2004 Location: Dallas Age: 31 Posts: 621 Rep Power: 4	Another thing to be leary of on EBAY is that the lotion may be a great deal, but when you tag on the $6-10 in shipping, it can cost about the same as buying it in the store...and you have to wait for them to ship it to you, etc. It's more worry than it's worth!!!

01-14-2005, 02:09 PM	#8 (permalink)
sunchick7 Join Date: Aug 26 2004 Posts: 398 Rep Power: 6	Tell them that the "black market" can sometimes get their hands on "bad batches" of lotions that were intended to be thrown out (which is the only reason they are able to sell it as cheap as they do). They then try to sell it as "brand new" so you are getting trash when you don't buy it directly from a salon.

01-14-2005, 04:22 PM	#9 (permalink)
mmerci1 Join Date: Jul 3 2002 Location: missouri Posts: 108 Rep Power: 7	I have not ever had someone tell me they bought it on ebay.

01-14-2005, 04:45 PM	#10 (permalink)
Sherin I love Derf!! Join Date: Aug 10 2004 Location: Puget Sound Posts: 4,765 Rep Power: 10	I have!

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