Common Complaints?

SunnyO · 01-07-2005, 07:08 PM

We're working on opening a new salon. We're trying to assemble an Employee Guidebook and want to include a section on "Common Customer Complaints & How to Respond To Them". What are the most common complaints you run into and how do you respond to that individual?

angelcat04 · 01-07-2005, 07:29 PM

My legs won't get as dark as the rest of my body.
-Use tingle on your legs. Try the leg tanner.

West Side Tanner · 01-07-2005, 07:31 PM

"I'm just not getting any color", as they stand there with their Wally World lotion.

angelcat04 · 01-07-2005, 07:32 PM

OH yeah...gotta love that one!!

Sherin · 01-07-2005, 07:34 PM

I've got stripes down my back.
What are those white spots?

angelcat04 · 01-07-2005, 07:34 PM

Not getting dark?
What lotion are you using? use something better. Are you tanning regularly enough?? Upgrade to a stronger bed. are you using a moisturizer?

angelcat04 · 01-07-2005, 07:35 PM

My face isn't tanning!!
-Take your makeup off so your skin can breathe & alot of makeup has SPF in it.

_________________
[ This Message was edited by: angelcat04 on 2005-01-07 18:36 ]

angelcat04 · 01-07-2005, 07:37 PM

I have white stipes down my sides and under my arms.
-Use the standup...raise your arms when you are tanning.

engfant · 01-07-2005, 07:38 PM

I exploded feces all over the tanning room...can I get a refund?

angelcat04 · 01-07-2005, 07:41 PM

LOL!!

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01-07-2005, 07:08 PM	#1 (permalink)
SunnyO Join Date: Nov 23 2004 Posts: 112 Rep Power: 5	We're working on opening a new salon. We're trying to assemble an Employee Guidebook and want to include a section on "Common Customer Complaints & How to Respond To Them". What are the most common complaints you run into and how do you respond to that individual?

01-07-2005, 07:29 PM	#2 (permalink)
angelcat04 I love Derf!! Join Date: Jul 26 2004 Location: Texas Posts: 1,923 Rep Power: 6	My legs won't get as dark as the rest of my body. -Use tingle on your legs. Try the leg tanner.

01-07-2005, 07:31 PM	#3 (permalink)
West Side Tanner Join Date: Dec 27 2003 Location: Florida Posts: 2,548 Rep Power: 5	"I'm just not getting any color", as they stand there with their Wally World lotion.

01-07-2005, 07:32 PM	#4 (permalink)
angelcat04 I love Derf!! Join Date: Jul 26 2004 Location: Texas Posts: 1,923 Rep Power: 6	OH yeah...gotta love that one!!

01-07-2005, 07:34 PM	#5 (permalink)
Sherin I love Derf!! Join Date: Aug 10 2004 Location: Puget Sound Posts: 4,765 Rep Power: 10	I've got stripes down my back. What are those white spots?

01-07-2005, 07:34 PM	#6 (permalink)
angelcat04 I love Derf!! Join Date: Jul 26 2004 Location: Texas Posts: 1,923 Rep Power: 6	Not getting dark? What lotion are you using? use something better. Are you tanning regularly enough?? Upgrade to a stronger bed. are you using a moisturizer?

01-07-2005, 07:35 PM	#7 (permalink)
angelcat04 I love Derf!! Join Date: Jul 26 2004 Location: Texas Posts: 1,923 Rep Power: 6	My face isn't tanning!! -Take your makeup off so your skin can breathe & alot of makeup has SPF in it. _________________ [ This Message was edited by: angelcat04 on 2005-01-07 18:36 ]

01-07-2005, 07:37 PM	#8 (permalink)
angelcat04 I love Derf!! Join Date: Jul 26 2004 Location: Texas Posts: 1,923 Rep Power: 6	I have white stipes down my sides and under my arms. -Use the standup...raise your arms when you are tanning.

01-07-2005, 07:38 PM	#9 (permalink)
engfant FREE ENGFANTUCATION Join Date: May 20 2003 Posts: 9,358 Rep Power: 13	I exploded feces all over the tanning room...can I get a refund?

01-07-2005, 07:41 PM	#10 (permalink)
angelcat04 I love Derf!! Join Date: Jul 26 2004 Location: Texas Posts: 1,923 Rep Power: 6	LOL!!

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