client wants to cancel package - Page 2

Brandy1 · 11-23-2004, 05:33 PM

Good answer Sherin!

top250tansyou · 11-24-2004, 04:24 PM

Yeah charge them sigle visit price and refund the difference is the only way to go.

tanningbee · 11-24-2004, 04:41 PM

Thats what I ended up doing top250. And guess what?? She bought a big bottle of Hempz lotion!!! So that was cool.

MATT A · 11-24-2004, 04:54 PM

Tell them they need a doctors note. Tell them if they do not pay you will send them to collections. Tell them you will come to thier house if they don't pay. Tell them they must pay the whole year. I don't think so. Now tell her you can freeze it up to three months etc. Customer service you must be on top of your game with it and not fool around with it. And if your staff is not on top of thier game with it you better get them to it right away. If all else fails and she does not want to freeze charge for single visits. But don't be an arse. You will lose her and ten more people

X-Treme Tropix · 11-24-2004, 06:30 PM

I had a situation once where client pre bought a tanning package that was a special. Came back later to say her doctor told her she no longer can tan due to some skin cancer problem. I just told her that my policy is to normally NOT refund any tanning services but due to her situation I would make an exception.

This made her happy and I just gave her the benefit of the doubt that she was telling me the truth about her medical condition. I figured, she never even used the package and so I just gave her a check.

I agree with everyone on customer service and many times you just gotta go with your gut instincts. Now there are clients out there that are full of it and I wouldn't be as nice as I would be with this client. So it's a case by case situation.

jo · 11-24-2004, 08:50 PM

I post NO refunds or exchanges but I too have had customers ask because they could no longer tan. I sell them sunscreen and/or moisturizer in lieu. They've been grateful.

xtremetangirl · 11-30-2004, 06:35 PM

I would never ask for a dr note, thats just rude and its none of our business, I would just extend her package so she could tan or a family memeber of hers could use it up

crispy fry · 11-30-2004, 08:26 PM

no dont let her tan anymore

missmojorising · 12-01-2004, 12:47 PM

don't be a greedy *******. http://www.scarysquirrel.org/special/movies/foamy/propaganda.html

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11-23-2004, 05:33 PM	#11 (permalink)
Brandy1 I love Derf!! Join Date: Nov 17 2004 Posts: 8,018 Rep Power: 37	Good answer Sherin!

11-24-2004, 04:24 PM	#12 (permalink)
top250tansyou I love Derf!! Join Date: Jan 1 2004 Location: little rock Posts: 2,237 Rep Power: 6	Yeah charge them sigle visit price and refund the difference is the only way to go.

11-24-2004, 04:41 PM	#13 (permalink)
tanningbee Waiting Confirmation Join Date: Oct 7 2004 Posts: 97 Rep Power: 0	Thats what I ended up doing top250. And guess what?? She bought a big bottle of Hempz lotion!!! So that was cool.

11-24-2004, 04:54 PM	#14 (permalink)
MATT A Police Department Join Date: Sep 6 2004 Location: Awaiting Posts: 15,679 Rep Power: 31	Tell them they need a doctors note. Tell them if they do not pay you will send them to collections. Tell them you will come to thier house if they don't pay. Tell them they must pay the whole year. I don't think so. Now tell her you can freeze it up to three months etc. Customer service you must be on top of your game with it and not fool around with it. And if your staff is not on top of thier game with it you better get them to it right away. If all else fails and she does not want to freeze charge for single visits. But don't be an arse. You will lose her and ten more people

11-24-2004, 06:30 PM	#15 (permalink)
X-Treme Tropix Join Date: Dec 22 2003 Location: MO Posts: 620 Rep Power: 5	I had a situation once where client pre bought a tanning package that was a special. Came back later to say her doctor told her she no longer can tan due to some skin cancer problem. I just told her that my policy is to normally NOT refund any tanning services but due to her situation I would make an exception. This made her happy and I just gave her the benefit of the doubt that she was telling me the truth about her medical condition. I figured, she never even used the package and so I just gave her a check. I agree with everyone on customer service and many times you just gotta go with your gut instincts. Now there are clients out there that are full of it and I wouldn't be as nice as I would be with this client. So it's a case by case situation.

11-24-2004, 08:50 PM	#16 (permalink)
jo Join Date: Jan 8 2004 Posts: 242 Rep Power: 5	I post NO refunds or exchanges but I too have had customers ask because they could no longer tan. I sell them sunscreen and/or moisturizer in lieu. They've been grateful.

11-30-2004, 06:35 PM	#17 (permalink)
xtremetangirl Join Date: Nov 30 2004 Posts: 9 Rep Power: 0	I would never ask for a dr note, thats just rude and its none of our business, I would just extend her package so she could tan or a family memeber of hers could use it up

11-30-2004, 08:26 PM	#18 (permalink)
crispy fry Waiting Confirmation Join Date: Nov 29 2004 Posts: 22 Rep Power: 0	no dont let her tan anymore

12-01-2004, 12:47 PM	#19 (permalink)
missmojorising I Love Derf! Who Doesn't? Join Date: Nov 17 2004 Location: Suite B4 Posts: 1,830 Rep Power: 13	don't be a greedy *******. http://www.scarysquirrel.org/special/movies/foamy/propaganda.html

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