Appointments vs. Walk-ins Only - Page 5

Brandee · 12-02-2004, 11:04 AM

Our salon does walk-in's only with the exception of our 2 HP units and our Mystic. Most of the clients love it this way. With 11 units there is rarely a wait, and if there is it is normally only a short one.

KnxTan · 12-02-2004, 11:18 AM

Still, couldn't imagine tanning 200-225 clients without appointment book.

mmerci1 · 12-02-2004, 10:12 PM

no appointments/ walkins only

_________________
[ This Message was edited by: mmerci1 on 2004-12-03 00:36 ]

tweedygirl · 12-30-2004, 04:51 PM

[ This Message was edited by: tweedygirl on 2004-12-30 16:53 ]

mollina · 12-30-2004, 04:55 PM

and i couldnt imagine taking,and maintaing 200-225 appointments...
think of what i do with the time i save! instead of being on the phone or writing on a calendar i talk to
my clients the ones who are waiting 5 - 15 minutes because of the no appointment policy
i am talking to them about lotions and whats new
i am making sales i might not have made
i dont seem pushy because i am trying to "rush" them with info before cramming them in a bed
i am making friends (i.e. loyal clients)
in busy season i explain to newbies that yes there can be up to a half hour wait
but thats why were open almost 13 hrs daily so they can tan at
"their convenience" we make tanning relaxing
i dont want my client rushing through town at break neck speeds because there dog puked on their shoe on their way out the door to tan at my salon and now they are late
!!!gasp!!!
to tan!! I will not be the "tanning police" (think Seinfeld soup guy )
"NO TAN FOR YOU"
....
people dont just pay for color they pay for the "me" time and i want it to be relaxing from start to finish
does it cost me free upgrades ... yes ... but that too just leads to upsells...
everyone thought i was crazee too
am still only one in area that doesnt take appointments but when i tell people the benefits "theres more in life to worry about than getting to a tanning appointment" most realize that my salon is different
that we are not about getting them in and out with less money in their wallets
we are about them and their ultimate tanning experience

lil_missfit · 12-30-2004, 05:12 PM

BOTH! I take appts and walk-ins. My policy is the appt goes in first and then I fill in with walk-ins. I haven't had any complaints, they know the routine. I will give someone 5 min to be late as there is always another bed opening. If they aren't here, sorry, you'll be the one waiting. I have a lot of my clients on the call-in basis. They will call from the cells on their way in and that will guarantee them a bed at that time. I have very few no-shows. I would want at least 2 more beds before going to a walk-in only salon.

_________________
To really know what's HOT;
"the people" must be heard.[ This Message was edited by: lil_missfit on 2004-12-30 17:13 ]

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12-02-2004, 11:04 AM	#41 (permalink)
Brandee Join Date: Dec 2 2004 Posts: 4 Rep Power: 0	Our salon does walk-in's only with the exception of our 2 HP units and our Mystic. Most of the clients love it this way. With 11 units there is rarely a wait, and if there is it is normally only a short one.

12-02-2004, 11:18 AM	#42 (permalink)
KnxTan I love Derf!! Join Date: Oct 8 2004 Posts: 1,033 Rep Power: 8	Still, couldn't imagine tanning 200-225 clients without appointment book.

12-02-2004, 10:12 PM	#43 (permalink)
mmerci1 Join Date: Jul 3 2002 Location: missouri Posts: 108 Rep Power: 7	no appointments/ walkins only _________________ [ This Message was edited by: mmerci1 on 2004-12-03 00:36 ]

12-30-2004, 04:51 PM	#44 (permalink)
tweedygirl Waiting Confirmation Join Date: Nov 16 2004 Posts: 70 Rep Power: 0	[ This Message was edited by: tweedygirl on 2004-12-30 16:53 ]

12-30-2004, 04:55 PM	#45 (permalink)
mollina Join Date: Sep 27 2003 Posts: 133 Rep Power: 5	and i couldnt imagine taking,and maintaing 200-225 appointments... think of what i do with the time i save! instead of being on the phone or writing on a calendar i talk to my clients the ones who are waiting 5 - 15 minutes because of the no appointment policy i am talking to them about lotions and whats new i am making sales i might not have made i dont seem pushy because i am trying to "rush" them with info before cramming them in a bed i am making friends (i.e. loyal clients) in busy season i explain to newbies that yes there can be up to a half hour wait but thats why were open almost 13 hrs daily so they can tan at "their convenience" we make tanning relaxing i dont want my client rushing through town at break neck speeds because there dog puked on their shoe on their way out the door to tan at my salon and now they are late !!!gasp!!! to tan!! I will not be the "tanning police" (think Seinfeld soup guy ) "NO TAN FOR YOU" .... people dont just pay for color they pay for the "me" time and i want it to be relaxing from start to finish does it cost me free upgrades ... yes ... but that too just leads to upsells... everyone thought i was crazee too am still only one in area that doesnt take appointments but when i tell people the benefits "theres more in life to worry about than getting to a tanning appointment" most realize that my salon is different that we are not about getting them in and out with less money in their wallets we are about them and their ultimate tanning experience

12-30-2004, 05:12 PM	#46 (permalink)
lil_missfit Join Date: Sep 29 2003 Location: Arizona Posts: 2,149 Rep Power: 8	BOTH! I take appts and walk-ins. My policy is the appt goes in first and then I fill in with walk-ins. I haven't had any complaints, they know the routine. I will give someone 5 min to be late as there is always another bed opening. If they aren't here, sorry, you'll be the one waiting. I have a lot of my clients on the call-in basis. They will call from the cells on their way in and that will guarantee them a bed at that time. I have very few no-shows. I would want at least 2 more beds before going to a walk-in only salon. _________________ To really know what's HOT; "the people" must be heard.[ This Message was edited by: lil_missfit on 2004-12-30 17:13 ]

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