Salon Touch . Grrrr

Extreme John · 09-13-2004, 10:37 PM

Well I have had my Salon Touch.net software in my two salons (the web based version so I can link both salons), and being honest, it's a nightmare, I was paying the monthly fee to use their servers but decided today to call and buy the program outright so I could put it on my own servers.

It's been almost 2 months of constant outages and (running in safe mode), that I cant take another minute of it. My sales rep asked me today why I decided to get away from having them host it... Very nice qustion but when I offered him the same info last week in a heated (John very peeed mode) he didnt really care to hear it, than had a customer service rep call me to try and sooth me, "Only a few more weeks".. Well my ***, Im over it, I would have gone with something else but I dont feel like re-training all my employee's on new software. So my hosting company can handle it now (Ive used them for years and they are the best).

SwedaGuy · 09-26-2004, 03:48 PM

That's why I like the fact that my other company supports the hardware/software that my salon uses...of course, that means that I have no one to blame but myself is something goes wrong...

timeout888 · 10-27-2004, 02:26 PM

How is having your own servers working for you? I'm looking at going to .net also. I already have suntouch but I may open a second location.

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09-13-2004, 10:37 PM	#1 (permalink)
Extreme John Join Date: Aug 26 2004 Location: Florida Age: 37 Posts: 449 Rep Power: 5	Well I have had my Salon Touch.net software in my two salons (the web based version so I can link both salons), and being honest, it's a nightmare, I was paying the monthly fee to use their servers but decided today to call and buy the program outright so I could put it on my own servers. It's been almost 2 months of constant outages and (running in safe mode), that I cant take another minute of it. My sales rep asked me today why I decided to get away from having them host it... Very nice qustion but when I offered him the same info last week in a heated (John very peeed mode) he didnt really care to hear it, than had a customer service rep call me to try and sooth me, "Only a few more weeks".. Well my ***, Im over it, I would have gone with something else but I dont feel like re-training all my employee's on new software. So my hosting company can handle it now (Ive used them for years and they are the best).

09-26-2004, 03:48 PM	#2 (permalink)
SwedaGuy Waiting Confirmation Join Date: Sep 3 2004 Posts: 777 Rep Power: 0	That's why I like the fact that my other company supports the hardware/software that my salon uses...of course, that means that I have no one to blame but myself is something goes wrong...

10-27-2004, 02:26 PM	#3 (permalink)
timeout888 Join Date: Jan 26 2004 Age: 29 Posts: 490 Rep Power: 5	How is having your own servers working for you? I'm looking at going to .net also. I already have suntouch but I may open a second location.

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