abbronzatura

What are the chances that someone has an employee evaluation form they'd be willing to share?

I'm looking for something that I can rate them on and have in writing to explain why they did or did not get a raise/increase in commission.

Anyone have anything? If not, how do you go about evaluating your employees when it comes time for a raise?

COCONUT

being that a i am a small salon i just evaluate by performance on sales, how long they have been here and just wether or not they deserve one or not.

iliotherapeftria

I made up a questionaire for my customers to evaluate two new girls we have. I asked questions such as: (and to rate on yes/no or excellent, very good, good, unsatisfactory)
- are you greeted by a friendly face when you come into the salon? (you want to make sure your customers feel comfortable and are not intimidated by your employees)
- is your tanning room clean and neat when you come to tan with us? (sanitation is very important)
- is your tanning consultant on personal phone calls when you come in? and if yes, do they promptly end the conversation to assist you? (very irritating to walk in and find an employee on the phone chit-chatting. but as long as they end the conversation in a prompt and discreet manner - I'd let it go)
- is your consultant knowledgeable on any tanning questions you may have? (in order to sell a product successfully you need to know about it AND you must have an understanding of tanning in general)
- rate the overall quality of service received when you come in to tan with us
- is your tanning consultant prompt?
and I leave a space for additional comments

I have had great feedback and the information collected will help me give the girls a good review. I'm not there to watch over them all the time so the customers are the real judges. Sales of course are a reflection of sales skills but you need to make sure all topics are addressed. Long term sales are a reflection of repeat business and that relies on more than just sales techniques - you need to make sure the girls are keeping the salon clean during their shifts, are friendly, hardworking and follow proper salon sanitation rules etc...

Hope this helps!

tanu01

Great idea, I think I just stoled it!
Bob

Extreme John

I like that idea as a Client Feedback form, not sure if I would aim it at customers to do the review for those associates (we hire a lot of High School students and we have a lot that come in and tan, I wouldnt want a "You Stole My Boyfriend" ) issue to screw one of my hard working associates.

I am in desperate need myself to sit down and write me Employee Review Forms, I just keep putting it off, but Six Months is coming for a lot of employee's so they need to be reviewed.

iliotherapeftria

good point, but that's why you give enough questionaires to be filled out so that you can get a good "average". Plus these forms don't make up for the entire review - they are meant to provide some feedback from a customer's perspective. The core of the review should come from you (the manager or owner) with solid feedback on their performance (sales and customer service)...

jughead

I don't work in or own a tanning salon yet but I do manage a department at a resort in Florida and I have over 40 employees that I have to review every year. I have used several different forms from the internet, books and ones I just made up myself. I have found that what works best for me is to have them fill out a short self evaluation form a couple of days prior to my meeting with them. These forms are short with: How would you rate yourself from "satisfactory" to "needs improvement" on issues such as attendence, quality of work, etc. This lets them sit back and analyze theirselves before you do. A lot of times i find that they point out their own problems before I have to in the interview. I keep things short and to the point and at the end of the meeting I give them an overall rating and let them know where they go from there as far as earning a raise, improving a problem within the month or else. Also, our evals don't always mean a raise in pay in my company. I don't know if this will be of any help to you with only a few employees in a smaller enviornment but hope it does. Also i have been studying up on some management books and most say that you should evaluate as you go and not save it for a yearly or 6 month thing. Sometimes an employee may not realize they are not doing well and we just drag it out until we have to talk to them about their job performance. i know it gets super busy for everyone and i try but don't always have the time or energy...

GTL

Go to Microsoft office http://office.microsoft.com/en-us/results.aspx?Scope=TC&Query=employee

Neon Beach

If you're still interested, do a general google search for free business forms, I found a few that way. Not pertaining to tanning in gneral, but workable. And don't wait a year to do an evaluation as mentioned above, go monthly or at least quarterly.

tuscanysun

nolo.com has a lot of great small business forms and references.