Sharing Packages - Page 4

Sqewk · 04-12-2004, 11:23 PM

Canadiantaner when do their packages expire and why?

top250tansyou · 04-12-2004, 11:39 PM

Minutes and session are not the same thing. 10 visits is 10 visits. 200 minutes can be alot more.

Sqewk · 04-12-2004, 11:44 PM

U can drag mins out for a long time.

wannatan · 04-13-2004, 01:57 AM

Alot of times a customer wants to try out your bed (usually because someone has recommended you and your beds to them). I see nothing wrong if you let them share. I did with my customers and it got me more customers. Also there could be a reason the customer can't use his time ( which he has already paid his money for). I think this would be a courtesy and keep them coming back and recommending you. I was in a situation like this once and could not use my time up and the owner would not let me give my times left away. I no longer recommended them.

canadiantaner · 04-13-2004, 04:40 PM

I will let any customer try out a bed - no problem - but that does not mean they can use 1/2 of the minutes or sessions from a friends package.

I totally agree that sessions are not the same as minutes and that minutes can be dragged out. When I said they are the same it was with reference to both systems can not be shared. We allowed clients to share for many years especially within a family but we have had to stop it because it was being abused.

We started to expire packages this year - the client has 6 months to use the package - tons of time. This promotes the using up of the package and not leaving it there untill next season. We don't sell a product that you buy and can take home we sell a service - a golden tan with all the required professional advice and time used in our professional equipment. If a client buys this this season it can't be used next season.

Since we started this new policy last month we have had absolutly no complaints.

TanningEmporium · 04-14-2004, 08:54 AM

We do not do this...why have some headache to worry about...I truly believe in the KISS system.
Keep it simple sweety or stupid, which ever you prefer.

Sqewk · 04-16-2004, 07:50 PM

wait till next season, the complaints will be coming about exp. The one who spent alot of money on their package and something happens where they cant come back in for a while. Its only been a month just wait till its been 6 months

Neon Beach · 04-16-2004, 08:27 PM

Quote:
On 2004-04-12 11:01, canadiantaner wrote:
If someone needs 200mins of tanning but buys 400mins and "sells" 200 to a friend thay are leveraging the quantity discount you provided them to make money themselves. There is only 2 ways to stop this. 1. Don't provide the discount 2. Don't allow sharing. The discount is there for a good marketing reason to get the customer to make a longer term commitment to your salon - this does not work if the customer gets into the business of selling their minutes.

I like the way you said that. As for expiring sessions, at some point you have to. Last year I went thru the system and found many clients who had bnot been in for more than 2 yrs.. We called them all and let them know that they had sessions left and that we were in the process of "cleaning" out the system, therefore those sessions would be expired in 15 months. Some came back in others didn't. One advantage that I have found by leaving some sessions until the next season is that it gives you a reason to call them and get them back in before they wonder off elsewhere. 6 months seems a bit short.

TanningEmporium · 04-16-2004, 11:14 PM

Let me tell you how I keep the spenders happy....this year we went through our system...anyone who had spent 500 or more since we opened we sent them a card good for 1 year 14% off any tanning lotion purchase...you would have thought I had gave them a million bucks...I say dont change...keep it simple..and keep the spenders happy....read your trade mags...this past issue of tt talked about the clients who is a pain not a spender.

Neon Beach · 04-16-2004, 11:42 PM

I still say no sharing especially when the client has bought a large package at a volume discount. Not very likely, however, a client comes in and buys 10 beds for say $60.00, that's $6.00 each. They use one and then 9 of his/her friends come in a use the rest. Your regular 1 session fee is say, $10.00. You just lost $40.00! If all they wanted was one session, they just duped you out of $40.00!

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04-12-2004, 11:23 PM	#31 (permalink)
Sqewk Join Date: Jan 19 2004 Posts: 732 Rep Power: 5	Canadiantaner when do their packages expire and why?

04-12-2004, 11:39 PM	#32 (permalink)
top250tansyou I love Derf!! Join Date: Jan 1 2004 Location: little rock Posts: 2,234 Rep Power: 6	Minutes and session are not the same thing. 10 visits is 10 visits. 200 minutes can be alot more.

04-12-2004, 11:44 PM	#33 (permalink)
Sqewk Join Date: Jan 19 2004 Posts: 732 Rep Power: 5	U can drag mins out for a long time.

04-13-2004, 01:57 AM	#34 (permalink)
wannatan Join Date: Apr 13 2004 Posts: 5 Rep Power: 0	Alot of times a customer wants to try out your bed (usually because someone has recommended you and your beds to them). I see nothing wrong if you let them share. I did with my customers and it got me more customers. Also there could be a reason the customer can't use his time ( which he has already paid his money for). I think this would be a courtesy and keep them coming back and recommending you. I was in a situation like this once and could not use my time up and the owner would not let me give my times left away. I no longer recommended them.

04-13-2004, 04:40 PM	#35 (permalink)
canadiantaner Join Date: Feb 21 2004 Posts: 130 Rep Power: 5	I will let any customer try out a bed - no problem - but that does not mean they can use 1/2 of the minutes or sessions from a friends package. I totally agree that sessions are not the same as minutes and that minutes can be dragged out. When I said they are the same it was with reference to both systems can not be shared. We allowed clients to share for many years especially within a family but we have had to stop it because it was being abused. We started to expire packages this year - the client has 6 months to use the package - tons of time. This promotes the using up of the package and not leaving it there untill next season. We don't sell a product that you buy and can take home we sell a service - a golden tan with all the required professional advice and time used in our professional equipment. If a client buys this this season it can't be used next season. Since we started this new policy last month we have had absolutly no complaints.

04-14-2004, 08:54 AM	#36 (permalink)
TanningEmporium Join Date: Jul 15 2003 Location: 213 Skyland Shp Ctr Posts: 4,192 Rep Power: 7	We do not do this...why have some headache to worry about...I truly believe in the KISS system. Keep it simple sweety or stupid, which ever you prefer.

04-16-2004, 07:50 PM	#37 (permalink)
Sqewk Join Date: Jan 19 2004 Posts: 732 Rep Power: 5	wait till next season, the complaints will be coming about exp. The one who spent alot of money on their package and something happens where they cant come back in for a while. Its only been a month just wait till its been 6 months

04-16-2004, 08:27 PM	#38 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,066 Rep Power: 0	Quote: On 2004-04-12 11:01, canadiantaner wrote: If someone needs 200mins of tanning but buys 400mins and "sells" 200 to a friend thay are leveraging the quantity discount you provided them to make money themselves. There is only 2 ways to stop this. 1. Don't provide the discount 2. Don't allow sharing. The discount is there for a good marketing reason to get the customer to make a longer term commitment to your salon - this does not work if the customer gets into the business of selling their minutes. I like the way you said that. As for expiring sessions, at some point you have to. Last year I went thru the system and found many clients who had bnot been in for more than 2 yrs.. We called them all and let them know that they had sessions left and that we were in the process of "cleaning" out the system, therefore those sessions would be expired in 15 months. Some came back in others didn't. One advantage that I have found by leaving some sessions until the next season is that it gives you a reason to call them and get them back in before they wonder off elsewhere. 6 months seems a bit short.

04-16-2004, 11:14 PM	#39 (permalink)
TanningEmporium Join Date: Jul 15 2003 Location: 213 Skyland Shp Ctr Posts: 4,192 Rep Power: 7	Let me tell you how I keep the spenders happy....this year we went through our system...anyone who had spent 500 or more since we opened we sent them a card good for 1 year 14% off any tanning lotion purchase...you would have thought I had gave them a million bucks...I say dont change...keep it simple..and keep the spenders happy....read your trade mags...this past issue of tt talked about the clients who is a pain not a spender.

04-16-2004, 11:42 PM	#40 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,066 Rep Power: 0	I still say no sharing especially when the client has bought a large package at a volume discount. Not very likely, however, a client comes in and buys 10 beds for say $60.00, that's $6.00 each. They use one and then 9 of his/her friends come in a use the rest. Your regular 1 session fee is say, $10.00. You just lost $40.00! If all they wanted was one session, they just duped you out of $40.00!

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