Shantilly

having conversations with customers,...finding out what is going on in their life, with their kids, etc etc etc is ok, but when they start telling you about client x seen with client z, gotta put a stop to it there. Gossip, we have co-ed rooms and hubby comes in with gf, one day then wifey next day, we also have largest homosexual population per capita in province...you wanna talk about gossip. Salon staff are forwarned, big brother is ALWAYS listening. Never say out loud about a client, what you wouldnt want said out loud about you. Small towns, highschool girls, your gonna have natter. And where is there name at the bathroom wall? NIP it in the bud!

Sherin

Before I opened my salon, I got TONS of (unsolicited)info from another salon employee (from lotion sales to the electric bill). Things that I had NO business knowing. Usually the girls are bored and eager to talk. My competition actually sends out their employees to gather this info from the unsuspecting tanning employee. I had them scoping my place for info right after we opened, but not now. I believe that ANY information that is none of the employee's business be kept from that employee by NEVER talking about business, financials, gossip - and pass coding your software so the employee cannot pull reports and/or access your email. Personal & Gossip issues should never be discussed in the salon reception area or where customers can hear, and definitely never at a tanning convention, because the person you are trashing my have the seat directly behind you. The salon setting, especially in slow times, is the perfect place to gossip and go through "stuff" and "papers" that the employee had no business looking at. Manage your salon in a way that the employee CAN'T and therefore, won't, access or gossip about private (or immature or disturbing) info. Lock up your stuff. I too have had several customers come to me complaining about the snotty service/salon slamming at other salons and that is soooo good (for me, not the general public!). Before I opened my salon, I went on a tanning hiatus because not only did I find what looked to be a "scab" in my bed, but I swear the tanning receptionist had sex with her boyfriend in the next room while I was tanning - I could hear it clearly over the bed noise. Her behavior definitely stopped me from tanning until I opened my salon, and I think I have a high tolerance for bad customer service. From what I hear (gossip?) alot of the customers in the said salon are looking elsewhere. People just want to tan at a professional place.