Handling price shoppers.......... - Page 2

Alarris · 10-11-2003, 01:28 PM

Our phone scripts have really help streamlined a lot of things - especially since you can get the same question 20 times in one day! It really helps out a lot in the busy season when we have new consultants, lots of customers, and not much telephone time - the customer IN the salon should ALWAYS get priority over the ones on the phone, IMHO.

love, alarris

pam · 10-11-2003, 01:50 PM

I totally agree. The person in front of me has $$$.
Pam

BronzeBabe · 10-13-2003, 10:49 AM

Oh yes definitly, the customer in front of me should always be waited on first...

Rhino · 10-13-2003, 02:12 PM

We never give prices we turn the conversation on them we ask the questions and they answer, they forget why they called and we see them 9 out of 10 times. We have used phone script for 5 years and we have it down. Then when price shoppers ring your salon again they get the same thing and it either stops the Cheap ones from calling or they get so curious because you come across professional for they got the same answers as the first time around, which maybe another salon told them 2 different things. More professional more members more $$$$$ just my opinion

BronzeBabe · 10-13-2003, 02:52 PM

Sounds like you have it down Rhino!
Can you give us a sample of your phone script that you use...Thanks!

suncoast · 10-14-2003, 08:18 AM

Sample of a phone script would be appreciated . If you are having a problem Cleaning the beds and picking up a phone: We use a cordless head set it fixed the problem for $100.

pam · 10-14-2003, 11:18 AM

We are working on our phone scripts. If anyone would be willing to share theirs it would be helpful. Thanks
Pam

tropicalescape · 10-21-2003, 02:42 PM

I would be interested too on phone scripts, if somone would like to share. Since my salon is opening within ten days, I know I will be getting bombarded with calls.

sunkissedtan · 10-21-2003, 03:27 PM

We give out prices over the phone and try to be as helpful and professional as possible, when we are very busy we tell them just that and ask them to come in and let us show them around. When I think it is my competition that is calling (somehow you just KNOW when it is them) I like to tell them to come on in and let us show you around and tan today for free. I have so much confidence in my salon, if they come in and really want to tan, they will stay with me, I am more expensive than the "slum" down the road, but you get what you pay for. It is working so far, God-willing it will continue. (I like to give credit where it belongs!!)

yoco · 10-27-2003, 08:36 PM

I would love to get a copy of the phone script, opening in 6 days.......

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10-11-2003, 01:28 PM	#11 (permalink)
Alarris Join Date: Sep 1 2003 Posts: 172 Rep Power: 6	Our phone scripts have really help streamlined a lot of things - especially since you can get the same question 20 times in one day! It really helps out a lot in the busy season when we have new consultants, lots of customers, and not much telephone time - the customer IN the salon should ALWAYS get priority over the ones on the phone, IMHO. love, alarris

10-11-2003, 01:50 PM	#12 (permalink)
pam Police Department Join Date: Oct 29 2001 Location: USA Posts: 5,036 Rep Power: 10	I totally agree. The person in front of me has $$$. Pam

10-13-2003, 10:49 AM	#13 (permalink)
BronzeBabe Join Date: May 6 2001 Posts: 2,357 Rep Power: 8	Oh yes definitly, the customer in front of me should always be waited on first...

10-13-2003, 02:12 PM	#14 (permalink)
Rhino Join Date: Jul 17 2001 Location: Washington/PNW Posts: 428 Rep Power: 8	We never give prices we turn the conversation on them we ask the questions and they answer, they forget why they called and we see them 9 out of 10 times. We have used phone script for 5 years and we have it down. Then when price shoppers ring your salon again they get the same thing and it either stops the Cheap ones from calling or they get so curious because you come across professional for they got the same answers as the first time around, which maybe another salon told them 2 different things. More professional more members more $$$$$ just my opinion

10-13-2003, 02:52 PM	#15 (permalink)
BronzeBabe Join Date: May 6 2001 Posts: 2,357 Rep Power: 8	Sounds like you have it down Rhino! Can you give us a sample of your phone script that you use...Thanks!

10-14-2003, 08:18 AM	#16 (permalink)
suncoast Join Date: Mar 24 2003 Posts: 67 Rep Power: 0	Sample of a phone script would be appreciated . If you are having a problem Cleaning the beds and picking up a phone: We use a cordless head set it fixed the problem for $100.

10-14-2003, 11:18 AM	#17 (permalink)
pam Police Department Join Date: Oct 29 2001 Location: USA Posts: 5,036 Rep Power: 10	We are working on our phone scripts. If anyone would be willing to share theirs it would be helpful. Thanks Pam

10-21-2003, 02:42 PM	#18 (permalink)
tropicalescape Join Date: Sep 16 2003 Posts: 388 Rep Power: 6	I would be interested too on phone scripts, if somone would like to share. Since my salon is opening within ten days, I know I will be getting bombarded with calls.

10-21-2003, 03:27 PM	#19 (permalink)
sunkissedtan Join Date: Jul 9 2003 Location: Funky Town Posts: 643 Rep Power: 7	We give out prices over the phone and try to be as helpful and professional as possible, when we are very busy we tell them just that and ask them to come in and let us show them around. When I think it is my competition that is calling (somehow you just KNOW when it is them) I like to tell them to come on in and let us show you around and tan today for free. I have so much confidence in my salon, if they come in and really want to tan, they will stay with me, I am more expensive than the "slum" down the road, but you get what you pay for. It is working so far, God-willing it will continue. (I like to give credit where it belongs!!)

10-27-2003, 08:36 PM	#20 (permalink)
yoco Join Date: Jul 22 2003 Posts: 246 Rep Power: 6	I would love to get a copy of the phone script, opening in 6 days.......

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