tangirl

We use role playing sessions with each of our employees. They are all scheduled to work with me at least one hour each week. During that hour, we do role playing.

We cover signing someone up, packages, differences in lotions, state regulations, etc.

Pretend to be a new customer and see how your employees handle themselves. Throw every question in the book at them and see how they respond.

Teresa

I do this quite frequently myself. Sometimes I am the customer and other times the employee is the customer buying from me. We role play everything from signing up new clients, selling packages and products, to handling cutomer complaints. Right now (I'm not sure if it's good or bad) we are too busy to do that so I just try to give them pointers after each client or I wait on clients and let them watch me (don't wanna lose my style).

Nichole74

I find that this is the best way to train. Everyone learns new tips and tricks and keeps everyone up to date

Kimmee

I allow them to listen to me while I am here... In order for them not to feel sooo nervous with me standing there... I will go around the corner or in the room closest to the desk adn the have no idea that I am listening...

I then let them know they did a great job and maybe point out a good thing and then if there was something I was unclear of I point it out or ask them if they had any questions for me on a better way to phrase something.

The biggest problem they state they are having is talking about the lotions so I try to each shift have them pick up a product and we go over features-- benefits -- ingrediants... and a sales pitch for each!

They like that and I always see them trying to push the new item of the day