(phone ring) \"Hi I\'d like to make an appointment\"

Bronze Star · 04-02-2002, 06:58 PM

Instead of writing them in automatically... I ask "Would you like to try the Superbed today or the stand-up VHR?" I do this only if the time slot they are requesting has them (one or the other) available.

When I get a call for our entry level stand-up, I do the same thing... or if their time slot is full, instead of telling them we are booked for that time, I offer the upgrade FIRST!! I also let them know at the time of purchase for packages what our upgrade are, the prices and the benefits of both the units.

I've literally been able to double the usage of both of our upgrade units by doing this.

Tamar · 04-03-2002, 12:06 AM

Would you like a hot apple pie to go with that?

Good job on upselling, it could pay off wonderfully later...

Golden Key · 04-03-2002, 09:18 AM

Sounds like a great selling method !Must try it.

HOT · 04-03-2002, 11:22 AM

Bronze Star you are full of good ideas! You Go Girl!! Thanks for sharing them.

: )

MJ · 04-03-2002, 11:27 AM

Lauries on creative streak lately ...heheheh Go Laurie , Go Laurie!!
Mj

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04-02-2002, 06:58 PM	#1 (permalink)
Bronze Star Join Date: Apr 11 2001 Posts: 2,732 Rep Power: 8	Instead of writing them in automatically... I ask "Would you like to try the Superbed today or the stand-up VHR?" I do this only if the time slot they are requesting has them (one or the other) available. When I get a call for our entry level stand-up, I do the same thing... or if their time slot is full, instead of telling them we are booked for that time, I offer the upgrade FIRST!! I also let them know at the time of purchase for packages what our upgrade are, the prices and the benefits of both the units. I've literally been able to double the usage of both of our upgrade units by doing this.

04-03-2002, 12:06 AM	#2 (permalink)
Tamar Join Date: Aug 15 2001 Posts: 2,240 Rep Power: 8	Would you like a hot apple pie to go with that? Good job on upselling, it could pay off wonderfully later...

04-03-2002, 09:18 AM	#3 (permalink)
Golden Key Join Date: Feb 21 2002 Posts: 636 Rep Power: 7	Sounds like a great selling method !Must try it.

04-03-2002, 11:22 AM	#4 (permalink)
HOT Join Date: Apr 11 2001 Posts: 249 Rep Power: 8	Bronze Star you are full of good ideas! You Go Girl!! Thanks for sharing them. : )

04-03-2002, 11:27 AM	#5 (permalink)
MJ Join Date: Jan 21 2002 Posts: 3,060 Rep Power: 8	Lauries on creative streak lately ...heheheh Go Laurie , Go Laurie!! Mj

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