Drips - Off topic - Page 4

njchica · 04-06-2002, 04:05 PM

Quote:
On 2002-04-05 22:21, MJ wrote:
so now you want a new package and a deal.. after tanning with me for XX months never purchasing a bottle from me.rarely upgrading.
How much of a deal do you think you are going to get.
I personally give my regulars..LOYAL customers free upgrades, and Special discounts.
When a new lotion comes in I offer them a free sample, lots of them use my facial tanning accelorater.. and never pay a dime. Some of them have permanent discounts in the PC under their names.
They buy lotions, after tans, you name it. They are loyal to me and my salon so I repay them for thier loyalty.
As for the online shoppers. Don't kid yourself we know who buys what. And I have a few of them most don't admit where they bought it. Thwey RARELY get a "special price" they don't bring a coupon in for.
Sooo keep that in mind next time..
I hope this doesn't offend anyone, I am not trying to be rude...just honest.
MJ

MJ, you didn't offend me at all... in fact, I think yours was the first civilized post about customers buying from other places that I've read in a looooooooooong time. And you make some very good points about customer loyalty, support, etc.

Like I said, I do buy lotion from my salon... but they seem to have phased out the CalTan which is what I like in favor of Swedish Beauty and Matahari. If I like something they give me a sample of, I'll buy it. If I hear great things about a lotion they don't carry, then I try to obtain it elsewhere.... I've been tanning at this place for YEARS and only for them would I pay $40 for stinky Dark Sexy Tan. hehehe

neon · 04-08-2002, 11:47 PM

Have you asked your salon if they would special order a bottle of California Tan? If nothing else ask them to order a sample when they place their next order.

I personally hate Austrailian Gold (for many reasons - one being the diversion issue) but if one of my customers, especially a loyal customer, were to ask me to order them a bottle then I would do it in a heartbeat. This is, of course, with the understanding tha they intend to pay for it.

shallee

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04-06-2002, 04:05 PM	#31 (permalink)
njchica Join Date: Mar 17 2002 Posts: 676 Rep Power: 7	Quote: On 2002-04-05 22:21, MJ wrote: so now you want a new package and a deal.. after tanning with me for XX months never purchasing a bottle from me.rarely upgrading. How much of a deal do you think you are going to get. I personally give my regulars..LOYAL customers free upgrades, and Special discounts. When a new lotion comes in I offer them a free sample, lots of them use my facial tanning accelorater.. and never pay a dime. Some of them have permanent discounts in the PC under their names. They buy lotions, after tans, you name it. They are loyal to me and my salon so I repay them for thier loyalty. As for the online shoppers. Don't kid yourself we know who buys what. And I have a few of them most don't admit where they bought it. Thwey RARELY get a "special price" they don't bring a coupon in for. Sooo keep that in mind next time.. I hope this doesn't offend anyone, I am not trying to be rude...just honest. MJ MJ, you didn't offend me at all... in fact, I think yours was the first civilized post about customers buying from other places that I've read in a looooooooooong time. And you make some very good points about customer loyalty, support, etc. Like I said, I do buy lotion from my salon... but they seem to have phased out the CalTan which is what I like in favor of Swedish Beauty and Matahari. If I like something they give me a sample of, I'll buy it. If I hear great things about a lotion they don't carry, then I try to obtain it elsewhere.... I've been tanning at this place for YEARS and only for them would I pay $40 for stinky Dark Sexy Tan. hehehe

04-08-2002, 11:47 PM	#32 (permalink)
neon Join Date: Oct 21 2001 Posts: 801 Rep Power: 8	Have you asked your salon if they would special order a bottle of California Tan? If nothing else ask them to order a sample when they place their next order. I personally hate Austrailian Gold (for many reasons - one being the diversion issue) but if one of my customers, especially a loyal customer, were to ask me to order them a bottle then I would do it in a heartbeat. This is, of course, with the understanding tha they intend to pay for it. shallee

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