Software in Salons

TansInc · 11-21-2001, 12:58 PM

I am currently using Suntouch, but the support is incredible for the year, almost 400 dollars. It is a great program, but I was wondering if anyone is using anything they could suggest. I looked into Helios, but didn't really like it. What does everyone suggest??

BooBop · 11-21-2001, 06:05 PM

I have Sunease, Not sure how good it is since I haven't got it up and running yet. Hopefully I will have everything set up by next month so we can get use to it before season starts. It seems to do all you could possibley want it to. check it out at www.fstcompany.com

TansInc · 11-25-2001, 10:41 AM

Thank you very much for your reply! I did check out the website and it looks like a good program! We'll see what happens!

nantan · 11-25-2001, 08:09 PM

I am using Tan Tracks and the support has been great!

Ginger · 11-26-2001, 01:27 PM

I've had SunTouch going on 2 years & I've never called for support so I'm thankful that I didn't pay for the yearly support!

Big Dawg · 11-26-2001, 02:32 PM

Look into Helios, I hate ETS but with their money this program will only get better and better. P.S. if $400 dollars sounds too expensive you are in the wrong business. Heck that's just one person on a yearly membership....if you look at it as giving a free tan away everyday for peace of mind it is a no-brainer.

TANtalize · 11-26-2001, 02:35 PM

Big Dawg: I am evaluating Helios at the moment. My understanding is that you get the software and then pay a $30/month maintenance fee which includes all support needed for that month.

Is that correct?

What are the other advantages to Helios and in time, wouldn't I come out to just pay for the software and then pay for the support on an as needed basis?

Rhino · 11-26-2001, 03:03 PM

oh no buntanner dont go with sunease its not great we have had alot of problems and I had a computer wiz in here and he said the program has alot of loop holes and needs cleaned up I am going to switch to suntouch when I get some xtra money for this program doesn't do alot I have had it for 2 years and the customer service tell me if you find it because its been on holiday for the 2 years I have been open. JMI Denise

Big Dawg · 11-26-2001, 06:58 PM

Tantalize, $30 per month sounds about right, I'm not sure because I normally pay by the year with all the money paid up front for a discount, but this varies from year to year.

Advantages: Been in the biz a long time... I can say I have been with Tony from the start and it has been a very rocky road at times, but things have always worked out. Security is very good and support is O.K. I will recommend just paying the fee and not paying on a "as needed" basis because you never know when you could come across a major problem. Personally I have had one major problem over the years and it was a pain in the *** to fix but Helios got it worked out. You are probably wondering why I am even suggesting Helios, I can honestly say that it is the lesser of all evil in the salon software wars....I have tried many others over the years. Good Luck!
[ This Message was edited by: Big Dawg on 2001-11-26 18:00 ]

TANtalize · 11-27-2001, 12:13 PM

Thanks for the reply Bigdawg!

I have someone else who's used it for years highly recommending and bugging the heck out of me until I actually get the program going.

I have the demo. He says I'll be much ahead of the game even years down the road by installing Helios now.

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11-21-2001, 12:58 PM	#1 (permalink)
TansInc Join Date: Sep 22 2001 Location: Pennsylvania Posts: 53 Rep Power: 0	I am currently using Suntouch, but the support is incredible for the year, almost 400 dollars. It is a great program, but I was wondering if anyone is using anything they could suggest. I looked into Helios, but didn't really like it. What does everyone suggest??

11-21-2001, 06:05 PM	#2 (permalink)
BooBop I love Derf!! Join Date: Apr 5 2001 Posts: 9,497 Rep Power: 13	I have Sunease, Not sure how good it is since I haven't got it up and running yet. Hopefully I will have everything set up by next month so we can get use to it before season starts. It seems to do all you could possibley want it to. check it out at www.fstcompany.com

11-25-2001, 10:41 AM	#3 (permalink)
TansInc Join Date: Sep 22 2001 Location: Pennsylvania Posts: 53 Rep Power: 0	Thank you very much for your reply! I did check out the website and it looks like a good program! We'll see what happens!

11-25-2001, 08:09 PM	#4 (permalink)
nantan Join Date: Oct 25 2001 Posts: 109 Rep Power: 8	I am using Tan Tracks and the support has been great!

11-26-2001, 01:27 PM	#5 (permalink)
Ginger Join Date: Jan 27 2000 Posts: 589 Rep Power: 9	I've had SunTouch going on 2 years & I've never called for support so I'm thankful that I didn't pay for the yearly support!

11-26-2001, 02:32 PM	#6 (permalink)
Big Dawg Join Date: Sep 6 2001 Location: ohio Posts: 193 Rep Power: 0	Look into Helios, I hate ETS but with their money this program will only get better and better. P.S. if $400 dollars sounds too expensive you are in the wrong business. Heck that's just one person on a yearly membership....if you look at it as giving a free tan away everyday for peace of mind it is a no-brainer.

11-26-2001, 02:35 PM	#7 (permalink)
TANtalize Join Date: Jul 4 2001 Location: San Antonio Posts: 252 Rep Power: 8	Big Dawg: I am evaluating Helios at the moment. My understanding is that you get the software and then pay a $30/month maintenance fee which includes all support needed for that month. Is that correct? What are the other advantages to Helios and in time, wouldn't I come out to just pay for the software and then pay for the support on an as needed basis?

11-26-2001, 03:03 PM	#8 (permalink)
Rhino Join Date: Jul 17 2001 Location: Washington/PNW Posts: 428 Rep Power: 8	oh no buntanner dont go with sunease its not great we have had alot of problems and I had a computer wiz in here and he said the program has alot of loop holes and needs cleaned up I am going to switch to suntouch when I get some xtra money for this program doesn't do alot I have had it for 2 years and the customer service tell me if you find it because its been on holiday for the 2 years I have been open. JMI Denise

11-26-2001, 06:58 PM	#9 (permalink)
Big Dawg Join Date: Sep 6 2001 Location: ohio Posts: 193 Rep Power: 0	Tantalize, $30 per month sounds about right, I'm not sure because I normally pay by the year with all the money paid up front for a discount, but this varies from year to year. Advantages: Been in the biz a long time... I can say I have been with Tony from the start and it has been a very rocky road at times, but things have always worked out. Security is very good and support is O.K. I will recommend just paying the fee and not paying on a "as needed" basis because you never know when you could come across a major problem. Personally I have had one major problem over the years and it was a pain in the *** to fix but Helios got it worked out. You are probably wondering why I am even suggesting Helios, I can honestly say that it is the lesser of all evil in the salon software wars....I have tried many others over the years. Good Luck! [ This Message was edited by: Big Dawg on 2001-11-26 18:00 ]

11-27-2001, 12:13 PM	#10 (permalink)
TANtalize Join Date: Jul 4 2001 Location: San Antonio Posts: 252 Rep Power: 8	Thanks for the reply Bigdawg! I have someone else who's used it for years highly recommending and bugging the heck out of me until I actually get the program going. I have the demo. He says I'll be much ahead of the game even years down the road by installing Helios now.

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