Playing the Name Game

tangirl · 10-22-2001, 08:36 PM

Here's a way to recognize and reward employees, while creating great customer service at the same time.

Play the Name Game

Whenever your employees thank a customer by name, have the customer drop a coupon with the employee's name into a big box. Give the employee's who have thanked the most customers by name a cash reward.

BooBop · 10-22-2001, 08:57 PM

yeah sorta like kfc.. no reciept with your order you get a free something.... heck i never look for my reciept til i get back to the salon..

BooBop · 10-29-2001, 07:37 PM

being personal with clients is the key to keep them coming back. during the busy times i can call just about every one that walks in the door by their name. they are amazed and pleased that i remember. now the funny thing is that i have a problem when it'z slow. go figure.

Malibu_Stacey · 10-29-2001, 09:36 PM

That happens to me too. Slow season makes me forgetful, can't remember anyone and then when we are seeing a 100 or more a day, I could probably get every name...very strange.
Glad to know it's not only me though.

Stacey

Ginger · 10-30-2001, 06:41 AM

What's really strange is that I've always been terrible at remembering names. Since I opened the salon, I can call peoples names like I've known them all my life!

TANtalize · 10-30-2001, 09:55 AM

I moved into a new area and purchased my salon. I only new about 10 people total in this town.

Before, the customers didn't have to sign in when they came into the salon. I placed a sign in sheet on the desk and they wrote down their names. After a couple of times (this was during May), I was calling them by name.

My boyfriend who has lived in this town 25 years still can't remember some of their names when they come in. He was amazed at how quickly I learned everyone.

Shannon_tyh · 11-17-2001, 02:04 AM

I know each one of my customers by name, types of lotion the like, car they drive. After the second time in I can tell you who anyone of them are.

My mother can't even keep it straight, she is in total shock over the whole concept. She can only remember the big spenders. That's why I work all of the time, with few breaks.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
New Game played here	sundude	Say What ?????	244	10-13-2006 08:18 PM
Wannna play a game, if you have time?	Sweetness	Open Forum	26	08-29-2005 12:27 PM
Role Playing as a Training Method	tangirl	Salon Management	3	05-31-2002 07:35 AM

10-22-2001, 08:36 PM	#1 (permalink)
tangirl Join Date: Jul 6 2001 Posts: 2,184 Rep Power: 8	Here's a way to recognize and reward employees, while creating great customer service at the same time. Play the Name Game Whenever your employees thank a customer by name, have the customer drop a coupon with the employee's name into a big box. Give the employee's who have thanked the most customers by name a cash reward.

10-22-2001, 08:57 PM	#2 (permalink)
BooBop I love Derf!! Join Date: Apr 5 2001 Posts: 9,496 Rep Power: 13	yeah sorta like kfc.. no reciept with your order you get a free something.... heck i never look for my reciept til i get back to the salon..

10-29-2001, 07:37 PM	#3 (permalink)
BooBop I love Derf!! Join Date: Apr 5 2001 Posts: 9,496 Rep Power: 13	being personal with clients is the key to keep them coming back. during the busy times i can call just about every one that walks in the door by their name. they are amazed and pleased that i remember. now the funny thing is that i have a problem when it'z slow. go figure.

10-29-2001, 09:36 PM	#4 (permalink)
Malibu_Stacey Join Date: Jun 18 2001 Posts: 832 Rep Power: 8	That happens to me too. Slow season makes me forgetful, can't remember anyone and then when we are seeing a 100 or more a day, I could probably get every name...very strange. Glad to know it's not only me though. Stacey

10-30-2001, 06:41 AM	#5 (permalink)
Ginger Join Date: Jan 27 2000 Posts: 589 Rep Power: 9	What's really strange is that I've always been terrible at remembering names. Since I opened the salon, I can call peoples names like I've known them all my life!

10-30-2001, 09:55 AM	#6 (permalink)
TANtalize Join Date: Jul 4 2001 Location: San Antonio Posts: 252 Rep Power: 8	I moved into a new area and purchased my salon. I only new about 10 people total in this town. Before, the customers didn't have to sign in when they came into the salon. I placed a sign in sheet on the desk and they wrote down their names. After a couple of times (this was during May), I was calling them by name. My boyfriend who has lived in this town 25 years still can't remember some of their names when they come in. He was amazed at how quickly I learned everyone.

11-17-2001, 02:04 AM	#7 (permalink)
Shannon_tyh Join Date: Nov 16 2001 Posts: 377 Rep Power: 7	I know each one of my customers by name, types of lotion the like, car they drive. After the second time in I can tell you who anyone of them are. My mother can't even keep it straight, she is in total shock over the whole concept. She can only remember the big spenders. That's why I work all of the time, with few breaks.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)