Tantracks is being UNPROFESSIONAL!

[tanman0302]

And answer a few questions for me TANTRACKS:

If you go under the customers tab and click on the EFT tab, there is a place to enter checking account info...if your setup does not allow for checking account processing, why is it there?
And, don't you think that, if you called to purchase the software to process EFT's, that it would also handle checking accounts since they are under the EFT tab in YOUR PORGRAM??

And I will state again, I DID discuss this with Racheal even though your program would make you assume it would...I have been in business long enough to know you don't ASSume anything!

[House of Tan]

Small Claims, AG in your state and thiers, The BBB is about useless in a case like this.

IMO, you win this fight hands down.

Then the Dongle key issue with another user of this software! Salontouch sent us a replacement (over-night) before we sent ours in!

Dump this software and run like ****. You don't need this crap from a vendor.

IMO

[mr belvedere]

I second HOT's humble opinion. Let's face it, there are some companies in this industry that think the phrase "Taking care of our customers" means giving it to them doggie style. You know who they are, and so do they. In situations like this all you can do is cut your losses and get some new software. Good luck people.

[tanman0302]

NO COMMENT NICHESOFT????

Currently Active Users Viewing This Thread: 3 (3 members and 0 guests) tanman0302, NewOwner, Nichesoft+

[tanman0302]

And BTW...Texas has an easy online dispute form on the attorney generals web page. SO Nichesoft, expect to hear from them soon!!

[totaleclipse1]

wow..... THIS IS INTERESTING... is there anyway for the client to update their bank info with a debit card.. with visa/mc logo???? isnt that the same thing???

on the other hand.. you were told wrong information for a sale IMO... and that sucks!

hope it all works out!

[Platinum Tanz]

"tan tracks ice cream" I BET IT HAS NUTTS IN IT!!! LOL JK

[JIMJEN]

Hey Todd, it was a misrepresentation by the office chick.

IMHO they have tried to made it "right".

[tanman0302]

Originally Posted by JIMJEN

Hey Todd, it was a misrepresentation by the office chick.

IMHO they have tried to made it "right".

Sorry Jimjen, I don't agree. They want to keep some of the money for something they sold me by misrepresenting it. If you bought something in a store because the sales person told you it would work for what you needed and it didn't, would you accept 1/2 the money back and something else you don't want??? I THINK NOT!

[tanman0302]

Originally Posted by totaleclipse1

wow..... THIS IS INTERESTING... is there anyway for the client to update their bank info with a debit card.. with visa/mc logo???? isnt that the same thing???

YES, I could, but about 10-20 members that process via checking do not come in alot and I am afraid they would just say "cancel me" if I contacted them to get the new info. Would you want to lose $300-600 a month because some sales person (not you Samantha) mislead you to buy a program?