Tantracks is being UNPROFESSIONAL!

[rick@sunpalace]

I AGREE WITH TANMAN,WHAT GETS ME IS THE OWNER WILL NOT TALK WITH HIM, WHAT DOES THAT SAY ABOUT THE WHOLE SITUATION ,I CAN SAY THIS MUCH THE SALES REP WAS OUT FOR THE SALE AND JUST GAVE HIM BULL SH__ ,YOU WANT MY OPINION STAY AWAY, BECAUSE LOOK AT THE HASSLE HE HAS ON HIS HANDS, IT COULD BE YOU NEXT. THIS NOT THE FIRST TIME IVE HEARD OF THEM WITH PROBLEMS!!!!

[tanman0302]

Still waiting for Jeff to call...

[capetan]

From the sounds of it I wouldn't hold my breathe!!

[tanman0302]

Originally Posted by capetan

From the sounds of it I wouldn't hold my breathe!!

Maybe if people from tantalk call there and bring it to his attention that word is getting around, he would call me and work things out!

[PatParadise]

It is easier to perform EFT with a credit card # only, this only requires a signed contract from a customer and a card number and credit card machine. We only have a 8 - 12 people on EFT program, PatParadise, IMWW)

[tanman0302]

Originally Posted by PatParadise

It is easier to perform EFT with a credit card # only, this only requires a signed contract from a customer and a card number and credit card machine. We only have a 8 - 12 people on EFT program, PatParadise, IMWW)

Yes, but I have about 44 clients that are from checking or savings and many haven't been in, so they would probably cancel if I tried getting new info. I could lose $300-700 a month depending on how many would not give the new info.

[tanman0302]

UPDATE...Samantha called and they reinstated my tech support. I asked her if they would require me to pay back what I disputed when in order to renew it when it comes due again. She asked Jeff and he said he hasn't decided yet...so basically they probably will hold it over my head and I will be in the same boat come September when my tech support is up!

[unity]

Any business can not afford to be "unprofessional" right now. I wonder how many have and will read this thread and decide to not use Tantracks (which sounds like an ice cream flavor). I sure will never consider them.

[NewOwner]

I use Tantrack and although they are certainly "ALL BUSINESS" they have been fair and helpful. They may or may not be dead wrong in this situation - doesn't mean they treat everyone this way.

Hopefully they will resolve the issue. Sounds like they offered half back. I wonder if Tanman continues to use the product? Did he find software that does allow him to process in all the ways he wanted to? Some questions that should be answered before determining if you should or shouldn't do business with them.

[tanman0302]

Originally Posted by NewOwner

I use Tantrack and although they are certainly "ALL BUSINESS" they have been fair and helpful. They may or may not be dead wrong in this situation - doesn't mean they treat everyone this way.

Hopefully they will resolve the issue. Sounds like they offered half back. I wonder if Tanman continues to use the product? Did he find software that does allow him to process in all the ways he wanted to? Some questions that should be answered before determining if you should or shouldn't do business with them.

NEWOWNER...First of all you have not dealt with them long, second do a search for tantracks in this forum and read others problems, third check on tantracks website b/c I am actually one of the testimonials...so wait, your turn may come too!

Also, they offered me 50% for something they 100% misrepresented! Would you take the offer? If you have any questions you would like me to answer, you can look back in the posts for my phone # and call me directly!!