Operations Manual Outline - Request for comments

[Tommy]

I’ve been looking for an Operation Manual to base the writing of our manual on for some time with on luck, so I’ve decided to write one from scratch. I am posting my current outline for feedback and use. It needs to be pointed out that we have or intend to write 5 manuals, an Employee, Sales, Attendant (this one), Manager, and Owners. So some things IMO, belong in other manuals like the Employee Manual, this one is intended to cover only operations of Attendants.

A big "Thank You" goes out to SunSally for previewing and improving this before posting.

Thanks for any feedback. (I think)

Tom

Operations Manual for Attendants


Table of Contents
1 Guiding Salon Principles
2 Opening The Salon
2.1 Locks
2.2 Computer
2.3 Music
2.4 Accessories
2.5 Lights & Signs
3 Starting Your Shift
3.1 Clocking-in
3.2 Pre-shift salon inspection
3.3 Preparing the cash drawer
4 Sanitation & Neatness
4.1 Beds
4.2 Rooms
4.3 Bathrooms
4.4 Reception
4.5 Lobby
4.6 Entrance
4.7 Trash
4.8 Floors
4.9 Laundry
5 Processing New Customers
5.1 Greeting
5.2 Walk-through
5.3 Information
5.4 Evaluation
5.5 Sales
5.6 Transaction
5.7 Exit interview
5.8 Exiting
6 Processing Existing Customers
6.1 Greeting
6.2 Sales
6.3 Transaction
6.4 Exiting
7 Ending Your Shift
7.1 Completing the cash drawer
7.2 Switching attendants
7.3 Clocking-out
8 Closing The Salon
8.1 Accessories
8.2 Signs & Lights
8.3 Music
8.4 Computer
8.5 Locks
9 When Something Goes Wrong
9.1 Staffing
9.2 Customer service
9.3 Salon software
9.4 Tanning equipment
9.5 Computer hardware
9.6 Power outage
9.7 Illegal

	Superior UV

[tanchix]

good luck....

[mikeytan]

It looks pretty thorough on your outline. I believe you need to go into great detail on every item. Write down everything they should and should not do, no matter how simple. Good luck.