Upselling Moisturizers

RedLime · 08-09-2005, 04:24 PM

Do you find it difficult sometimes to upsell moisturizers in your salon? If you do, what's the most common customer feedback you've received for them not wanting to buy it (price, fragrance, they buy it at Wal-Mart, etc.)?

Tonka Splash · 08-09-2005, 04:27 PM

I sell Supre Hempz moisturizer and it goes like hot cakes! I explain to them that if they are not adequately moisturizing their skin they are tanning dead skin flakes that will just slough off. I tell them that Hempz contains hemp seed oil which is closest to the oil your skin naturally produces, and it lasts for up to 12 hours. SALE!! and it retails for 20.00. But since you probably don't sell this, it doesn't help.

caribbeansun01 · 08-09-2005, 04:27 PM

Moisturizers aren't that expensive, so that shouldn't be a reason that they don't sell. If anything people don't purchase them because of cheaper lotions available at Wal-Mart, Bath and Body Works, etc. But, it is also the tanning consultants job to inform customers that moisturizers are specifically designed for thier skin and will help them hold their tan longer and moisturize their skin. Upselling ins't always difficult because of price, fragrance, etc., it's because of a lack of effort on our employees part.

angelcat04 · 08-09-2005, 05:01 PM

We try to sell them mainly as an add on sale when they are purchasing their tanning lotion. We use the line..."and this is the tan extender that goes with your lotion".
People will pay more $$ for a TAN EXTENDING lotion.

angelcat04 · 08-09-2005, 05:01 PM

_________________
[ This Message was edited by: angelcat04 on 2005-08-09 16:01 ]

tandiva2 · 08-09-2005, 05:25 PM

I often say that dry skin requires different nourishment than tanned, dry skin and that the salon moisturizers are specifically formulated with that in mind. This is often why these lotions also serve as tan extenders. In addition, I point out that they get 22 fl oz for $25 which is a great way to make the size work for you (re. Kisses, Forever After, Endless).

TanningEmporium · 08-09-2005, 09:45 PM

We sell on average 2 plus moisturizers a day...
no problem

top250tansyou · 08-09-2005, 10:17 PM

I dont like Supre but they make some good moisturizers. Get that hempz or tinted skin system on the skin - sale. For those of you that carry the Hempz. Have you noticed that the Hempz display with 12 bottles of lotion the display and about 24 sample packets is cheaper than just buying 12 bottles.

I hate to type this but - whos heard of the jergens with the tint in it. I have customers out the *** using this stuff. Stocker at wal-mart said a salon owner came in and bought 2 cases to resale. I am getting tired of hearing about this stuff. I have a girl on staff that reccommeds this stuff to our sunless tanners.

lady bug · 08-09-2005, 10:46 PM

Ditto caribbeansun...one thing for sure that encourages sales..using "walmart" brands can actually inhibit your tan, block rays due to scents, additives, unknowns. Therefore use "this" brand. My favorite sale is the easy pink, Cats P.J's-Swanky. These 24/48 hr moisturizers are the worst for tanners.

Athens Rose · 08-10-2005, 11:10 AM

Quote:
On 2005-08-09 21:17:00, top250tansyou wrote:
I dont like Supre but they make some good moisturizers. Get that hempz or tinted skin system on the skin - sale. For those of you that carry the Hempz. Have you noticed that the Hempz display with 12 bottles of lotion the display and about 24 sample packets is cheaper than just buying 12 bottles.

I hate to type this but - whos heard of the jergens with the tint in it. I have customers out the *** using this stuff. Stocker at wal-mart said a salon owner came in and bought 2 cases to resale. I am getting tired of hearing about this stuff. I have a girl on staff that reccommeds this stuff to our sunless tanners.

I've tried it, and I hated it. You walk around all day smelling like DHA. But, aren't there some salon quality moisturizers that also have small amounts of DHA? I remember reading about one somewhere, and the reviews were that it smells much better than the Jergens stuff.

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08-09-2005, 04:24 PM	#1 (permalink)
RedLime Join Date: May 5 2005 Location: Jacksonville Posts: 111 Rep Power: 4	Do you find it difficult sometimes to upsell moisturizers in your salon? If you do, what's the most common customer feedback you've received for them not wanting to buy it (price, fragrance, they buy it at Wal-Mart, etc.)?

08-09-2005, 04:27 PM	#2 (permalink)
Tonka Splash Waiting Confirmation Join Date: May 19 2005 Posts: 152 Rep Power: 0	I sell Supre Hempz moisturizer and it goes like hot cakes! I explain to them that if they are not adequately moisturizing their skin they are tanning dead skin flakes that will just slough off. I tell them that Hempz contains hemp seed oil which is closest to the oil your skin naturally produces, and it lasts for up to 12 hours. SALE!! and it retails for 20.00. But since you probably don't sell this, it doesn't help.

08-09-2005, 04:27 PM	#3 (permalink)
caribbeansun01 I love Derf!! Join Date: Dec 2 2004 Location: Depew, NY Posts: 1,679 Rep Power: 9	Moisturizers aren't that expensive, so that shouldn't be a reason that they don't sell. If anything people don't purchase them because of cheaper lotions available at Wal-Mart, Bath and Body Works, etc. But, it is also the tanning consultants job to inform customers that moisturizers are specifically designed for thier skin and will help them hold their tan longer and moisturize their skin. Upselling ins't always difficult because of price, fragrance, etc., it's because of a lack of effort on our employees part.

08-09-2005, 05:01 PM	#4 (permalink)
angelcat04 I love Derf!! Join Date: Jul 26 2004 Location: Texas Posts: 1,923 Rep Power: 6	We try to sell them mainly as an add on sale when they are purchasing their tanning lotion. We use the line..."and this is the tan extender that goes with your lotion". People will pay more $$ for a TAN EXTENDING lotion.

08-09-2005, 05:01 PM	#5 (permalink)
angelcat04 I love Derf!! Join Date: Jul 26 2004 Location: Texas Posts: 1,923 Rep Power: 6	_________________ [ This Message was edited by: angelcat04 on 2005-08-09 16:01 ]

08-09-2005, 05:25 PM	#6 (permalink)
tandiva2 Waiting Confirmation Join Date: Mar 9 2005 Posts: 58 Rep Power: 0	I often say that dry skin requires different nourishment than tanned, dry skin and that the salon moisturizers are specifically formulated with that in mind. This is often why these lotions also serve as tan extenders. In addition, I point out that they get 22 fl oz for $25 which is a great way to make the size work for you (re. Kisses, Forever After, Endless).

08-09-2005, 09:45 PM	#7 (permalink)
TanningEmporium Join Date: Jul 15 2003 Location: 213 Skyland Shp Ctr Posts: 4,192 Rep Power: 8	We sell on average 2 plus moisturizers a day... no problem

08-09-2005, 10:17 PM	#8 (permalink)
top250tansyou I love Derf!! Join Date: Jan 1 2004 Location: little rock Posts: 2,237 Rep Power: 6	I dont like Supre but they make some good moisturizers. Get that hempz or tinted skin system on the skin - sale. For those of you that carry the Hempz. Have you noticed that the Hempz display with 12 bottles of lotion the display and about 24 sample packets is cheaper than just buying 12 bottles. I hate to type this but - whos heard of the jergens with the tint in it. I have customers out the *** using this stuff. Stocker at wal-mart said a salon owner came in and bought 2 cases to resale. I am getting tired of hearing about this stuff. I have a girl on staff that reccommeds this stuff to our sunless tanners.

08-09-2005, 10:46 PM	#9 (permalink)
lady bug Join Date: Mar 7 2005 Posts: 589 Rep Power: 8	Ditto caribbeansun...one thing for sure that encourages sales..using "walmart" brands can actually inhibit your tan, block rays due to scents, additives, unknowns. Therefore use "this" brand. My favorite sale is the easy pink, Cats P.J's-Swanky. These 24/48 hr moisturizers are the worst for tanners.

08-10-2005, 11:10 AM	#10 (permalink)
Athens Rose Join Date: Mar 7 2005 Posts: 416 Rep Power: 4	Quote: On 2005-08-09 21:17:00, top250tansyou wrote: I dont like Supre but they make some good moisturizers. Get that hempz or tinted skin system on the skin - sale. For those of you that carry the Hempz. Have you noticed that the Hempz display with 12 bottles of lotion the display and about 24 sample packets is cheaper than just buying 12 bottles. I hate to type this but - whos heard of the jergens with the tint in it. I have customers out the *** using this stuff. Stocker at wal-mart said a salon owner came in and bought 2 cases to resale. I am getting tired of hearing about this stuff. I have a girl on staff that reccommeds this stuff to our sunless tanners. I've tried it, and I hated it. You walk around all day smelling like DHA. But, aren't there some salon quality moisturizers that also have small amounts of DHA? I remember reading about one somewhere, and the reviews were that it smells much better than the Jergens stuff.

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