It\'s Now or Never, Do or Die Time! - Page 2

JohnnyComeLately · 03-31-2005, 09:44 AM

Thanks Gary. I can always count on you for some great ideas & advice. We tried the buy one get on free for February (sorta a Valentines theme), but we didn't do overly well with it. Actually, we did ok, but we had problems with one staff person. No matter how much we drilled it home, some how it never got applied correctly (by 1 person). We made it, two people come in, one buys and other person gets same free. We just tried unlimited HP for $130/mo in March. We'll check tomorrow to see if that broke even or made money. Quite a few people signed up, but we'll need to see how many used it more than the break even point (or less).

Sherin · 03-31-2005, 09:58 AM

With the philosophy of "Always leave 'em wanting more!" I don't offer unlimited in my best beds but try and get them to start out in my entry beds or VHR so they have something to look forward to. We usually offer upgrade specials and I ask everyone when they come in "Would you like to try an up-grade today?"

KnxTan · 03-31-2005, 10:00 AM

The name of the game is to make all you can in busy season and ride out the slow months. You might generate a cash flow by giving away the store, but you are not really making any money.

DWhite6872 · 03-31-2005, 10:02 AM

try and stay away from open ended questions...I would just rephrase it...What bed are you upgrading to today?

Sherin · 03-31-2005, 10:06 AM

Gee thanks! How many did you sell yesterday?

DWhite6872 · 03-31-2005, 10:12 AM

our employees always do really well selling upgrades. but I like the way you asked the question, it was perfect...it created a conversation instead of yes or no!

dcjjp2 · 03-31-2005, 10:14 AM

I have done what Ultra-violet had done and worked quite well during slow season was buy a month get a month free, I didn't set it up to be consecutive months and just had another month package in their file to use whenever, trust me I was peeed when I realized it in March when a few were redeeming their free month... Oh well lesson learned.

It will be consecutive months only!

Brandy1 · 03-31-2005, 10:40 AM

Quote:
On 2005-03-31 09:58:00, Sherin wrote:
With the philosophy of "Always leave 'em wanting more!" I don't offer unlimited in my best beds but try and get them to start out in my entry beds or VHR so they have something to look forward to. We usually offer upgrade specials and I ask everyone when they come in "Would you like to try an up-grade today?"

I do this as well! Gotta love the upgrades!

Sherin · 03-31-2005, 01:07 PM

Quote:
On 2005-03-31 10:12:00, DWhite6872 wrote:
our employees always do really well selling upgrades. but I like the way you asked the question, it was perfect...it created a conversation instead of yes or no!

Personally, from my experience, There is a vast difference in knowing how to ask an "initiating a sale question" and just asking a "closing question". I abhor when I know someone is just trying to sell me something or assuming that I am going to buy just because they said it, so they can be selling me something so they can move on to the next victim.

DWhite6872 · 03-31-2005, 01:10 PM

It is always a fine line I agree..we do a lot of role playing and always try to soft sell, we really just implement Customer Focus Selling...which is what you do naturally from your posts Sherin.

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03-31-2005, 09:44 AM	#11 (permalink)
JohnnyComeLately Join Date: Oct 2 2004 Location: San Diego Age: 38 Posts: 905 Rep Power: 4	Thanks Gary. I can always count on you for some great ideas & advice. We tried the buy one get on free for February (sorta a Valentines theme), but we didn't do overly well with it. Actually, we did ok, but we had problems with one staff person. No matter how much we drilled it home, some how it never got applied correctly (by 1 person). We made it, two people come in, one buys and other person gets same free. We just tried unlimited HP for $130/mo in March. We'll check tomorrow to see if that broke even or made money. Quite a few people signed up, but we'll need to see how many used it more than the break even point (or less).

03-31-2005, 09:58 AM	#12 (permalink)
Sherin I love Derf!! Join Date: Aug 10 2004 Location: Puget Sound Posts: 4,765 Rep Power: 10	With the philosophy of "Always leave 'em wanting more!" I don't offer unlimited in my best beds but try and get them to start out in my entry beds or VHR so they have something to look forward to. We usually offer upgrade specials and I ask everyone when they come in "Would you like to try an up-grade today?"

03-31-2005, 10:00 AM	#13 (permalink)
KnxTan I love Derf!! Join Date: Oct 8 2004 Posts: 1,033 Rep Power: 8	The name of the game is to make all you can in busy season and ride out the slow months. You might generate a cash flow by giving away the store, but you are not really making any money.

03-31-2005, 10:02 AM	#14 (permalink)
DWhite6872 Waiting Confirmation Join Date: Apr 22 2004 Posts: 5,189 Rep Power: 0	try and stay away from open ended questions...I would just rephrase it...What bed are you upgrading to today?

03-31-2005, 10:06 AM	#15 (permalink)
Sherin I love Derf!! Join Date: Aug 10 2004 Location: Puget Sound Posts: 4,765 Rep Power: 10	Gee thanks! How many did you sell yesterday?

03-31-2005, 10:12 AM	#16 (permalink)
DWhite6872 Waiting Confirmation Join Date: Apr 22 2004 Posts: 5,189 Rep Power: 0	our employees always do really well selling upgrades. but I like the way you asked the question, it was perfect...it created a conversation instead of yes or no!

03-31-2005, 10:14 AM	#17 (permalink)
dcjjp2 I love Derf!! Join Date: Jul 12 2004 Location: Va Posts: 5,299 Rep Power: 13	I have done what Ultra-violet had done and worked quite well during slow season was buy a month get a month free, I didn't set it up to be consecutive months and just had another month package in their file to use whenever, trust me I was peeed when I realized it in March when a few were redeeming their free month... Oh well lesson learned. It will be consecutive months only!

03-31-2005, 10:40 AM	#18 (permalink)
Brandy1 I love Derf!! Join Date: Nov 17 2004 Posts: 8,018 Rep Power: 36	Quote: On 2005-03-31 09:58:00, Sherin wrote: With the philosophy of "Always leave 'em wanting more!" I don't offer unlimited in my best beds but try and get them to start out in my entry beds or VHR so they have something to look forward to. We usually offer upgrade specials and I ask everyone when they come in "Would you like to try an up-grade today?" I do this as well! Gotta love the upgrades!

03-31-2005, 01:07 PM	#19 (permalink)
Sherin I love Derf!! Join Date: Aug 10 2004 Location: Puget Sound Posts: 4,765 Rep Power: 10	Quote: On 2005-03-31 10:12:00, DWhite6872 wrote: our employees always do really well selling upgrades. but I like the way you asked the question, it was perfect...it created a conversation instead of yes or no! Personally, from my experience, There is a vast difference in knowing how to ask an "initiating a sale question" and just asking a "closing question". I abhor when I know someone is just trying to sell me something or assuming that I am going to buy just because they said it, so they can be selling me something so they can move on to the next victim.

03-31-2005, 01:10 PM	#20 (permalink)
DWhite6872 Waiting Confirmation Join Date: Apr 22 2004 Posts: 5,189 Rep Power: 0	It is always a fine line I agree..we do a lot of role playing and always try to soft sell, we really just implement Customer Focus Selling...which is what you do naturally from your posts Sherin.

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