ETS and TMAX Manager

tropicgirl · 03-10-2005, 12:05 PM

I have a problem with my ETS bed timer. It is connected to a TMAX manager and when you set the bed for 20 minutes and hit start, it immediately drops down to 17 minutes. I had a customer swearing she was getting ripped off by lost minutes, and she even started taking a watch in with her. We finally caught it happening. I have called the ETS people several times and they tell me how to fix it, but it just starts doing it again over time. My other non-ETS equipment never does this. Has anyone else ever had this problem or can think of any reasonable explanation?1111

sbtan · 03-11-2005, 10:18 PM

pressing the start button too many times? reduces by 1 minute each time you press it.

tropicgirl · 03-12-2005, 06:25 AM

No,were only hitting start on the tmax once.

sbtan · 03-12-2005, 09:54 AM

No, the customer hitting the start button on the bed, I have a few impatient ones who keep hitting it when the bed does not start in a nano second and it reduces the time at the bed 1 minute each time it is pushed.

the tanning guy · 03-12-2005, 09:04 PM

it could be the fan delay i had a zx-41 that if you ran a back to back session you would have to wait for the fans to stop the cooldown, so if you hit the t-max (i use FST) it responded but the bed would not start until about 3 minutes(until cooldown was complete) so a 20 min session would be 17 min actual customer time

03-11-2005, 10:18 PM	#2 (permalink)
sbtan Join Date: Dec 2 2003 Location: East Amherst, NY Posts: 648 Rep Power: 6	pressing the start button too many times? reduces by 1 minute each time you press it.

03-12-2005, 06:25 AM	#3 (permalink)
tropicgirl I love Derf!! Join Date: Jul 13 2003 Location: middle america Posts: 1,018 Rep Power: 8	No,were only hitting start on the tmax once.

03-12-2005, 09:54 AM	#4 (permalink)
sbtan Join Date: Dec 2 2003 Location: East Amherst, NY Posts: 648 Rep Power: 6	No, the customer hitting the start button on the bed, I have a few impatient ones who keep hitting it when the bed does not start in a nano second and it reduces the time at the bed 1 minute each time it is pushed.

03-12-2005, 09:04 PM	#5 (permalink)
the tanning guy Join Date: Sep 8 2004 Location: ri Posts: 53 Rep Power: 0	it could be the fan delay i had a zx-41 that if you ran a back to back session you would have to wait for the fans to stop the cooldown, so if you hit the t-max (i use FST) it responded but the bed would not start until about 3 minutes(until cooldown was complete) so a 20 min session would be 17 min actual customer time

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