Competing Salons - Page 2

mouthybrat · 11-17-2003, 11:24 PM

Electricbeach, rufus is right. You need to keep at least one eye on what your competition is doing so that you don't turn around one day to see them flying past you!

You are right on not lowering your prices to meet theirs,though. You know what you offer is worth the price you charge! As my mom says to anyone who asks why we are the most expensive salon in our area..."We may not be the cheapest, but we ARE THE BEST!" And to prove that, we have a waiting list of over two weeks during our busy season. We have about 6 other salons within about 10 to 15 miles. None of the rest have such a waiting list!

Don't lower your prices to meet or beat theirs! If you are getting customers from them, it isn't because of your prices, it is because of YOUR SERVICE!

ElectricBeachTanning · 11-18-2003, 01:17 PM

Thanks for all your comments and advice. I appreciate it.

Modified358 · 11-18-2003, 01:46 PM

I also have caller id, so when another salon calls I just make up prices to throw them off. Or I'll anwser the phone using there salon name. Its funny as ****. You hear a pause then they hang up.

pam · 11-18-2003, 02:00 PM

Now that is funny to answer with their name! Wouldn't you love to be a fly on the wall to see their face. They could at least be smart enough to use a cell phone that won't show up on caller ID.
Pam

lil_missfit · 11-18-2003, 02:58 PM

LOL That is a good one - have to remember that and tell the girls. I may be small - but feisty!

BronzeBabe · 11-18-2003, 03:39 PM

I have caller id but competition has learned to *?? before the # so their # comes up as a blocked call or private caller...so I just do not pick up those calls, if it is a customer they can leave their name and number and I will give them a call back..

sunlounge · 11-18-2003, 03:53 PM

Every industry "spies" on it's competition and if you aren't spying, maybe you should. When I worked for a large retail store, we were asked to go to the competition's store to purchase certain things on our list. We were then asked to evaluate our shopping experience, customer service, price, atmosphere, etc. You don't have to "copy" your competition, but at least you have some knowledge of how they operate, customer service, price, atmosphere, etc. Just my 2 cents.

Modified358 · 11-18-2003, 04:03 PM

BronzeBabe- I have it set up so EVERYONE has to unlock there block to call in. A trace was also put on my phone system. Have'nt had one harassing call since (there's a story behind that).

sunstruck · 11-19-2003, 01:15 PM

Electricbeach, We are a new salon. Recently the owner of a local salon came in to tan and check us out. Then went back to the manufacture of our equipment and purchase the same unit. Not to Cool.

ElectricBeachTanning · 11-19-2003, 04:35 PM

Sunstruck~ I had someone come in and say she was from a competing salon here in town and that she was sick of hearing about one of our high pressure beds, and decided that she wanted to try it for herself. I asked her if she had been here before and she stated No. Well as I entered her information I noticed that she had in fact been here before and still had tans left on her account. It would have only cost her 1/2 of what she paid to tan had she been honest with me. I let her pay full price (two times on seperate occasions)to tan in our HP unit and didnt tell her that she still had tans left in which she would have only had to pay the upgrade fee. She was so snotty I couldent help myself. My bad

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[ This Message was edited by: ElectricBeachTanning on 2003-11-19 15:37 ]

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11-17-2003, 11:24 PM	#11 (permalink)
mouthybrat Join Date: Nov 9 2003 Posts: 752 Rep Power: 6	Electricbeach, rufus is right. You need to keep at least one eye on what your competition is doing so that you don't turn around one day to see them flying past you! You are right on not lowering your prices to meet theirs,though. You know what you offer is worth the price you charge! As my mom says to anyone who asks why we are the most expensive salon in our area..."We may not be the cheapest, but we ARE THE BEST!" And to prove that, we have a waiting list of over two weeks during our busy season. We have about 6 other salons within about 10 to 15 miles. None of the rest have such a waiting list! Don't lower your prices to meet or beat theirs! If you are getting customers from them, it isn't because of your prices, it is because of YOUR SERVICE!

11-18-2003, 01:17 PM	#12 (permalink)
ElectricBeachTanning Join Date: Nov 5 2003 Posts: 113 Rep Power: 6	Thanks for all your comments and advice. I appreciate it.

11-18-2003, 01:46 PM	#13 (permalink)
Modified358 Join Date: Sep 4 2002 Posts: 107 Rep Power: 7	I also have caller id, so when another salon calls I just make up prices to throw them off. Or I'll anwser the phone using there salon name. Its funny as ****. You hear a pause then they hang up.

11-18-2003, 02:00 PM	#14 (permalink)
pam Police Department Join Date: Oct 29 2001 Location: USA Posts: 5,036 Rep Power: 10	Now that is funny to answer with their name! Wouldn't you love to be a fly on the wall to see their face. They could at least be smart enough to use a cell phone that won't show up on caller ID. Pam

11-18-2003, 02:58 PM	#15 (permalink)
lil_missfit Join Date: Sep 29 2003 Location: Arizona Posts: 2,149 Rep Power: 9	LOL That is a good one - have to remember that and tell the girls. I may be small - but feisty!

11-18-2003, 03:39 PM	#16 (permalink)
BronzeBabe Join Date: May 6 2001 Posts: 2,357 Rep Power: 8	I have caller id but competition has learned to *?? before the # so their # comes up as a blocked call or private caller...so I just do not pick up those calls, if it is a customer they can leave their name and number and I will give them a call back..

11-18-2003, 03:53 PM	#17 (permalink)
sunlounge Join Date: Apr 28 2003 Posts: 235 Rep Power: 6	Every industry "spies" on it's competition and if you aren't spying, maybe you should. When I worked for a large retail store, we were asked to go to the competition's store to purchase certain things on our list. We were then asked to evaluate our shopping experience, customer service, price, atmosphere, etc. You don't have to "copy" your competition, but at least you have some knowledge of how they operate, customer service, price, atmosphere, etc. Just my 2 cents.

11-18-2003, 04:03 PM	#18 (permalink)
Modified358 Join Date: Sep 4 2002 Posts: 107 Rep Power: 7	BronzeBabe- I have it set up so EVERYONE has to unlock there block to call in. A trace was also put on my phone system. Have'nt had one harassing call since (there's a story behind that).

11-19-2003, 04:35 PM	#20 (permalink)
ElectricBeachTanning Join Date: Nov 5 2003 Posts: 113 Rep Power: 6	Sunstruck~ I had someone come in and say she was from a competing salon here in town and that she was sick of hearing about one of our high pressure beds, and decided that she wanted to try it for herself. I asked her if she had been here before and she stated No. Well as I entered her information I noticed that she had in fact been here before and still had tans left on her account. It would have only cost her 1/2 of what she paid to tan had she been honest with me. I let her pay full price (two times on seperate occasions)to tan in our HP unit and didnt tell her that she still had tans left in which she would have only had to pay the upgrade fee. She was so snotty I couldent help myself. My bad _________________ [ This Message was edited by: ElectricBeachTanning on 2003-11-19 15:37 ]

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