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Old 09-13-2014, 09:24 PM   #21 (permalink)
 
Join Date: Jan 30 2007
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Re: Steve-bashing and SMU Consulting

Quote:
Originally Posted by Steve Underhill View Post
Point well taken. What should be done with each salon varies from salon to salon and that is only the visual aspect. As far as the communication with your clients whether its face to face or through marketing that is the life blood of your salon. Training manuals sales training meetings and employee evaluation will insure that communication between you and your staff, your staff and tanners. If you are not communicating you are not selling. I do sales training and marketing seminars all over the country, how to sell and communicate with tanners is not lost on me.

I am not someone that has not been active in the tanning industry telling you how to operate a tanning salon. There is nothing you do on a day to day basis that I have not done extensively as well as things that most of you will never do. I speak tanning from practical experience. I am business and marketing expert. 35 years in the tanning industry and 13 years in clothing retail. That allows me to appreciate what you do every day.

It bothers me as well when someone that has never owned a tanning salon much less even worked in a tanning salon gives you advice or even tries to sell you equipment or products.

What salons have you owned Steve and how did they end up?
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Old 09-13-2014, 09:28 PM   #22 (permalink)
 
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Re: Steve-bashing and SMU Consulting

sales is sales regardless of your model. You could have some sales nuances but overall sales are basically always the same! I could walk
into any salon in the country and sell well. Of course if they have
too much stupid stuff it makes it harder to sell but the techniques and
principles are always the same!
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Old 09-16-2014, 08:08 PM   #23 (permalink)
 
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Re: Steve-bashing and SMU Consulting

Ill chime in here,
I argued with Steve for 3 cell phone batteries and a hand held land line (must have been 3 hours)
12 years ago..........
the thing about Steve is, It turns out to be like arguing with your dad, he is always right.
I would have been closed LONG ago doing it my way.
Not that Steve is the "Guru" that those on the site try to make him out to be, its just he has a program that SOME can use (that may not be you)
If you are starting out, he is of great help and Knowledge
If you are a veteran, you may be fine without him
If you are **** stirrer, its no use arguing as its just a wasted post the rest of us have to look at and cant delete.
Here is the end result for us (you may have different results depending on the amount of effort applied)
12 years later, 4 stores, 5th in the works and 9 other competitors closed
That doesn't make us any better than you, (or Steve) but your actions outspeak your words and our actions produce results.
Bash Steve all you want, I'm happy to be associated with him (and we still argue!)
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Old 09-17-2014, 01:42 PM   #24 (permalink)
 
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Re: Steve-bashing and SMU Consulting

So much of what I teach and recommend has changed in 12 years because if you are not constantly changing you will be left behind. In fact I look back at the past 35 years and look at how this industry has changed and I am amazed. What worked well jus 12 years ago will not work in todays market. For you to have done well you had to stay ahead of change. Something I have learned is that I am not always right, but I always learn from mistakes and apply what I learned from being wrong. I think it is clear that the people that I work with do extremely well in this industry. Those that want to disagree with me are intitled to their opinion but have never worked with me. So enough of this thread and lets get back to the business of maximizing the potential of all tanning salons.
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Old 09-18-2014, 04:44 AM   #25 (permalink)
 
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Re: Steve-bashing and SMU Consulting

I would not bash Steve...or anyone else for that matter....as I have said before, regarding the man, he is here like everyone else; to learn and make money. We are all in business and here for that reason.

That being said, to say he is not here to sell his services would not, IMO, be too accurate.
SURE HE IS.

While most are here to learn, Steve is here to sell his services. He scours each thread looking for that 'dreamer' and nubee just ripe for his services. Don't doubt it.

Does this make him evil? Not at all. It is his business and what he does. Trolling for a new catch is easily pulled in on these sites.

One thing I'd like to say is, I noticed a great bit of info Steve lays out here is very redundant from some of his past post...a great bit of 'copy and paste' in his postings. I even pointed this out to Steve and questioned the tactic a few years ago...no info shared seems to be 'fresh'.
But perhaps that is indicative of a dying industry..nothing fresh, no new ideas, nobody coming up with a plan to bring life to it.

The only thing I question is, does Steve pay for ads on this site? I don't know. Never seen one, perhaps he does. Not saying that he is spamming, but it comes soooooo close to it, that the thread he walks is mighty thin, IMO, and if I was operating the site I would demand an ad if one not already in place.
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Old 09-18-2014, 08:03 AM   #26 (permalink)
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Re: Steve-bashing and SMU Consulting

Quote:
Originally Posted by Black Sun View Post
I would not bash Steve...or anyone else for that matter....as I have said before, regarding the man, he is here like everyone else; to learn and make money. We are all in business and here for that reason.

That being said, to say he is not here to sell his services would not, IMO, be too accurate.
SURE HE IS.

While most are here to learn, Steve is here to sell his services. He scours each thread looking for that 'dreamer' and nubee just ripe for his services. Don't doubt it.

Does this make him evil? Not at all. It is his business and what he does. Trolling for a new catch is easily pulled in on these sites.

One thing I'd like to say is, I noticed a great bit of info Steve lays out here is very redundant from some of his past post...a great bit of 'copy and paste' in his postings. I even pointed this out to Steve and questioned the tactic a few years ago...no info shared seems to be 'fresh'.
But perhaps that is indicative of a dying industry..nothing fresh, no new ideas, nobody coming up with a plan to bring life to it.

The only thing I question is, does Steve pay for ads on this site? I don't know. Never seen one, perhaps he does. Not saying that he is spamming, but it comes soooooo close to it, that the thread he walks is mighty thin, IMO, and if I was operating the site I would demand an ad if one not already in place.
Great post and right on !!
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Old 09-19-2014, 11:37 AM   #27 (permalink)
 
Join Date: Apr 21 2004
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Re: Steve-bashing and SMU Consulting

Quote:
Originally Posted by Black Sun View Post
I would not bash Steve...or anyone else for that matter....as I have said before, regarding the man, he is here like everyone else; to learn and make money. We are all in business and here for that reason.

That being said, to say he is not here to sell his services would not, IMO, be too accurate.
SURE HE IS.

While most are here to learn, Steve is here to sell his services. He scours each thread looking for that 'dreamer' and nubee just ripe for his services. Don't doubt it.

Does this make him evil? Not at all. It is his business and what he does. Trolling for a new catch is easily pulled in on these sites.

One thing I'd like to say is, I noticed a great bit of info Steve lays out here is very redundant from some of his past post...a great bit of 'copy and paste' in his postings. I even pointed this out to Steve and questioned the tactic a few years ago...no info shared seems to be 'fresh'.
But perhaps that is indicative of a dying industry..nothing fresh, no new ideas, nobody coming up with a plan to bring life to it.

The only thing I question is, does Steve pay for ads on this site? I don't know. Never seen one, perhaps he does. Not saying that he is spamming, but it comes soooooo close to it, that the thread he walks is mighty thin, IMO, and if I was operating the site I would demand an ad if one not already in place.
Just because you have seen a response to a question does not mean others have not seen it yet. That is why you may see a question that has been asked many times. While many of you do not have patience to answer the question again I do. Do things and ideas have to change with the consumer? Yes, however they may not change over a short period of time.

As you know if you have employees you have to tell someone or train someone repeatedly on the same topic. Salon owners are the same. They sometimes must hear some things often before it resonates.

When you have a salon that is maximizing income potential as you obviously do you may get tired of hearing things you already know and practice. For others that are struggling and don't know why except that this is a terrible industry and doomed to die, they need to hear things that you find elementary. I get so many private messages thanking me for sharing information that has been helpful and please continue to share. As I have mentioned to others that feel they have nothing to learn, post some of the problem areas in your salon and I will try and give you some ideas that may help.
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Old 09-19-2014, 12:20 PM   #28 (permalink)
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Re: Steve-bashing and SMU Consulting

God is back........................
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Old 09-19-2014, 04:00 PM   #29 (permalink)
 
Join Date: Nov 19 2010
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Re: Steve-bashing and SMU Consulting

Quote:
Originally Posted by Steve Underhill View Post
Just because you have seen a response to a question does not mean others have not seen it yet. That is why you may see a question that has been asked many times. While many of you do not have patience to answer the question again I do. Do things and ideas have to change with the consumer? Yes, however they may not change over a short period of time.

As you know if you have employees you have to tell someone or train someone repeatedly on the same topic. Salon owners are the same. They sometimes must hear some things often before it resonates.

When you have a salon that is maximizing income potential as you obviously do you may get tired of hearing things you already know and practice. For others that are struggling and don't know why except that this is a terrible industry and doomed to die, they need to hear things that you find elementary. I get so many private messages thanking me for sharing information that has been helpful and please continue to share. As I have mentioned to others that feel they have nothing to learn, post some of the problem areas in your salon and I will try and give you some ideas that may help.

Steve..I have seen the same answer replied to several questions over the years. I have been on these boards for 15 years, almost as long as you. I have been following your post, as I do other postings. Some of the answers are redundant, to same question/inquiry asked a year ago, a month ago, today....as I said, a lot of copy and pasting.

No new shot in the arm. Advice given 5 years ago, the same today...no different.

I am glad you are here to help...with or without the spice.
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Old 09-19-2014, 05:38 PM   #30 (permalink)
 
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Re: Steve-bashing and SMU Consulting

Steve, Tony, and Black Sun are all correct. Some fundamentals that salon owners are clueless about are the same as they were 5, 10, 15 years ago. Tony is right for pointing that out, Black Sun is correct when he says he notices it, and it is highly arguable that Steve is right to cut and paste those same answers as often as he sees fit. Tony and Black Sun understandably get annoyed at seeing the same posts over and over, but so what. That doesn't make them improper or wrong.

It's sort of amusing seeing people act like they disagree, sound like they disagree, maybe even want to disagree. But there's not any actual contradictions happening.
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