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Old 08-03-2011, 03:14 PM   #11 (permalink)
 
Join Date: Jul 11 2011
Location: Houston, TX
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Re: what is the best software?

Hello Ticker,
I am in the same boat as you looking for something for a small business that doesn't have all the bells and whistles, and doesn't cost a fortune. I agree, people here are so helpful and I appreciate that as much as you! If you receive information you find helpful I would be thankful for your sharing. I in turn will definately do the same. Good luck to you, I wish you all the best in your business.
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Old 08-27-2011, 02:17 PM   #12 (permalink)
 
Join Date: Aug 2 2011
Location: colorado
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Re: what is the best software?

Hello Ticker and szalk,
i recently bought a tanning salon with 6 beds a stand up and a spray tan .....the software that we use is salontouch its pretty inexpensive and REALLY easy to use. I hope my two little "sense" helps in your decision making.
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Old 09-01-2011, 12:02 AM   #13 (permalink)
 
Join Date: May 23 2011
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Re: what is the best software?

I am also new to the business and i choose tantracks. it is easy to use/learn. They are very friendly. The down side is the customer support is by voicemail and like you already experienced their hardware is expensive and if you dont buy from them there is a charge for their drivers. Overall pretty good, so far, but it could still be better.
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Old 09-02-2011, 03:08 PM   #14 (permalink)
 
Join Date: Nov 14 2010
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Re: what is the best software?

Quote:
Originally Posted by Solar Hut View Post
I am in the same boat. I just bought a tanning salon and the previous owner had the tan track program already installed. No one used it though, I have been playing around with it Its a very easy to use program but, I was quoted $375 for a receipt printer and bought it. They billed me $420.00, I am just waiting to find out why. I have searched other programs and Tan Track seems to be the one to go with I really like it. I am sure there are problems with all of them.
You'll be waiting a long long time for a reply....never return your calls if there is an issue. Once they have your money......goodbye customer service.Best thing to do is check out the companies with BBB. Wish I would of done this prior to buying. And yes, there's pro's and con's with all software, but might as well go where they'll be customer service when a problem arises.
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Old 09-17-2011, 07:46 PM   #15 (permalink)
 
Join Date: May 5 2010
Location: Virginia
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Re: what is the best software?

I bought Nichesoft because it was represented to me that it would handle my Fitness Center/Tanning salon. It can't and they don't give refunds... It was totally misrepresented to me as interfacing with QuickBooks Pro: It only does a single journal entry of the days totals...it does not break it out into tanning and memberships. It doesn't work with my current merchant account as they said it would. It doesn't use my merchant account equipment as they said it would. It can't handle family plan programs as they said it would and it can't monitor key card entries because it doesn't work with my key cards as they said it would. It may be good for a tanning salon...but so far...nothing they said it would do has come to pass. AND NO REFUNDS ....!
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Old 09-17-2011, 07:48 PM   #16 (permalink)
 
Join Date: May 5 2010
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Re: what is the best software?

I've filed a complaint with the BBB and they quoted me a price and the amount charged was more...just as I've seen on here has happened to others. So far their "email" tool hasn't worked for anything either... they talk a good game but delivery stinks.
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Old 09-30-2011, 10:58 AM   #17 (permalink)
 
Join Date: Sep 30 2011
Location: Alvin, Texas
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Re: what is the best software?

Quote:
Originally Posted by TanAtCoCoBeach View Post
Salontouch or sunlync
I Agree^^^^ I Have Sunlync and it is AWESOME....It is kinda expensive at first though.
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Old 10-01-2011, 05:31 PM   #18 (permalink)
 
Join Date: May 5 2010
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Re: what is the best software?

Waiting on a follow up response from BBB: Tan Track's owner blatantly misrepresented facts to the BBB: We had witness on the phone at the time of the presentation and BBB is now following up on the rebuttal. These people have no scruples. Lying outright and misrepresenting what their product will do. Totally outrageous.

If I don't do anything else... People will know they are not a reputable organization FOR SURE.
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Old 12-14-2011, 02:59 PM   #19 (permalink)
 
Join Date: Dec 14 2011
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Re: what is the best software?

Quote:
Originally Posted by Maisondusoleil View Post
I Agree^^^^ I Have Sunlync and it is AWESOME....It is kinda expensive at first though.
Thank you Maisondusoleil!!!
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Old 12-14-2011, 03:03 PM   #20 (permalink)
 
Join Date: Dec 14 2011
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Re: what is the best software?

Quote:
Originally Posted by Natural Balance View Post
I bought Nichesoft because it was represented to me that it would handle my Fitness Center/Tanning salon. It can't and they don't give refunds... It was totally misrepresented to me as interfacing with QuickBooks Pro: It only does a single journal entry of the days totals...it does not break it out into tanning and memberships. It doesn't work with my current merchant account as they said it would. It doesn't use my merchant account equipment as they said it would. It can't handle family plan programs as they said it would and it can't monitor key card entries because it doesn't work with my key cards as they said it would. It may be good for a tanning salon...but so far...nothing they said it would do has come to pass. AND NO REFUNDS ....!
Natural Balance, SunLync is currently looking into a quickbook integration tool, with a hopefully release in 2012.
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