Opinions please - tanTALK

Grandpa · 07-26-2003, 08:05 AM

I am finally at the stage of purchasing beds for my salon and am contacting a few companies that I am interested in. I spoke to Jay from Future Industries to get some information and pricing. I found him to be very evasive when answering my questions. My gut feeling tells me to eliminate them from consideration even though I have heard good things about their beds. What do you all think? Have any of you dealt with Jay?

lakai · 07-27-2003, 01:10 AM

whats evasive mean, gramps

pam · 07-27-2003, 06:48 AM

If in doubt, don't! Trust your gut. I don't know the company or the man but I know to trust my instincts about a person. You are going to give this person/company a huge chunk of change, you need to feel good about it so either switch companies or the person you are dealing with at this one. You are wise to do some research before you drop the cash! I recently bought beds from Heartland and have nothing but praise for the way I was treated all along the way. Also, love the beds. John Stewart can hook you up with good info and prices. Good Luck! Keep us posted on your progress.

Pam

Grandpa · 07-27-2003, 10:50 AM

Lakai, evasive means I asked direct questions. Some he answered to my satisfaction. Others he just blew off. For example, I asked with them being in Conn. and me in Del. if I had a sevice issue that couldn't be resolved by phone how long would it take for someone to repair my bed. To me this is an important issue because it involves possible lost income. He never would give me an answer or even an estimate.

Tamar · 07-27-2003, 11:26 AM

If you get a bad feeling now, it will become a worse feeling later. I received this same treatment while helping a friend shop for a property. Most property managers were right up front with numbers, lease terms, etc., but another kept saying how everything was negotiable. If they are a weasel on Friday, they'll still be a weasel on Wednesday.

Grandpa · 07-27-2003, 11:45 AM

I agree. I just don't want to eliminate what may turn out to be a great company with a crappy sales rep. I have just learned that Jay is inexperienced with Future. Maybe this is why I get bad vibes. Maybe I should try working with another sales rep., but I don't know if this can be done since he made the first contact with me.

lotiongirl · 07-29-2003, 03:37 PM

Grandpa,
Here is your best course of action. You can ask to speak to the sales manager. Express your feelings about Jay, and that you would still like to give the company a chance. But be careful! They will probably tell the next rep all about it, so he will be overly nice to you. It could be a trap, could not be. It's a craps shoot.
Have you considered Sunsource beds? If you would just like some more info on quality beds, contact Mitch at International Tanning Tachnologies-1.800.247.3251 ext 240

TanningEmporium · 07-30-2003, 07:57 AM

I would start by seeing what local distributors you have in your area. You do want someone close by who can come at a moments notice to work on your beds. I would never use someone who says they know how to maintence my beds. I had the company I bought my beds from show me the ropes when they delivered and they are 45 minutes down the road, they can come in the same day if needed. You should shop some more.

Sarge · 07-30-2003, 02:21 PM

Grandpa, You need to be comfortable with your rep. Get references from the company of salons they have sold equipment to. Not just a couple they choose. They should print a long list from their data base where you can pick and choose what reference you want to call. This will give you a better answer on how they treat you when it comes time for service. I also a sales rep for a company and I make sure my potential customer understand our service arrangements. Good luck with your new equipment.

Radiation · 08-09-2003, 05:01 PM

Hi there, Grandpa, you should talk with David Graham with FI. I met him at Vegas this year and he is a great guy. He will answer all questions you have and make you feel comfortable. 800-346-3136, Ext. 138. Like all others have said, you should be comfortable with your rep. I call mine just to BS about things once a week. We were thinking about FI beds but we are scared of border hassles when we are in Canada, when we need parts and the paperwork might be missing and shipping delays, etc....

Good Luck

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Opinions on Buying Existing Salon	beachtanning	New To The Tanning Business	13	12-26-2004 06:41 PM
Supre Opinions?	paulxtremetan	General Tanning Industry Discussions	25	01-27-2004 07:51 PM

07-26-2003, 08:05 AM	#1 (permalink)
Grandpa Join Date: Jun 4 2003 Posts: 13 Rep Power: 0	I am finally at the stage of purchasing beds for my salon and am contacting a few companies that I am interested in. I spoke to Jay from Future Industries to get some information and pricing. I found him to be very evasive when answering my questions. My gut feeling tells me to eliminate them from consideration even though I have heard good things about their beds. What do you all think? Have any of you dealt with Jay?

07-27-2003, 01:10 AM	#2 (permalink)
lakai Join Date: Jul 23 2003 Posts: 28 Rep Power: 0	whats evasive mean, gramps

07-27-2003, 06:48 AM	#3 (permalink)
pam I'm Banned Join Date: Oct 29 2001 Location: USA Posts: 3,893 Rep Power: 0	If in doubt, don't! Trust your gut. I don't know the company or the man but I know to trust my instincts about a person. You are going to give this person/company a huge chunk of change, you need to feel good about it so either switch companies or the person you are dealing with at this one. You are wise to do some research before you drop the cash! I recently bought beds from Heartland and have nothing but praise for the way I was treated all along the way. Also, love the beds. John Stewart can hook you up with good info and prices. Good Luck! Keep us posted on your progress. Pam

07-27-2003, 10:50 AM	#4 (permalink)
Grandpa Join Date: Jun 4 2003 Posts: 13 Rep Power: 0	Lakai, evasive means I asked direct questions. Some he answered to my satisfaction. Others he just blew off. For example, I asked with them being in Conn. and me in Del. if I had a sevice issue that couldn't be resolved by phone how long would it take for someone to repair my bed. To me this is an important issue because it involves possible lost income. He never would give me an answer or even an estimate.

07-27-2003, 11:26 AM	#5 (permalink)
Tamar Join Date: Aug 15 2001 Posts: 1,906 Rep Power: 23	If you get a bad feeling now, it will become a worse feeling later. I received this same treatment while helping a friend shop for a property. Most property managers were right up front with numbers, lease terms, etc., but another kept saying how everything was negotiable. If they are a weasel on Friday, they'll still be a weasel on Wednesday.

07-27-2003, 11:45 AM	#6 (permalink)
Grandpa Join Date: Jun 4 2003 Posts: 13 Rep Power: 0	I agree. I just don't want to eliminate what may turn out to be a great company with a crappy sales rep. I have just learned that Jay is inexperienced with Future. Maybe this is why I get bad vibes. Maybe I should try working with another sales rep., but I don't know if this can be done since he made the first contact with me.

07-29-2003, 03:37 PM	#7 (permalink)
lotiongirl Join Date: Jun 11 2003 Posts: 65 Rep Power: 0	Grandpa, Here is your best course of action. You can ask to speak to the sales manager. Express your feelings about Jay, and that you would still like to give the company a chance. But be careful! They will probably tell the next rep all about it, so he will be overly nice to you. It could be a trap, could not be. It's a craps shoot. Have you considered Sunsource beds? If you would just like some more info on quality beds, contact Mitch at International Tanning Tachnologies-1.800.247.3251 ext 240

07-30-2003, 07:57 AM	#8 (permalink)
TanningEmporium Join Date: Jul 15 2003 Location: 213 Skyland Shp Ctr Posts: 2,613 Rep Power: 22	I would start by seeing what local distributors you have in your area. You do want someone close by who can come at a moments notice to work on your beds. I would never use someone who says they know how to maintence my beds. I had the company I bought my beds from show me the ropes when they delivered and they are 45 minutes down the road, they can come in the same day if needed. You should shop some more.

07-30-2003, 02:21 PM	#9 (permalink)
Sarge Join Date: Feb 22 2003 Location: Michigan Age: 59 Posts: 1,389 Rep Power: 25	Grandpa, You need to be comfortable with your rep. Get references from the company of salons they have sold equipment to. Not just a couple they choose. They should print a long list from their data base where you can pick and choose what reference you want to call. This will give you a better answer on how they treat you when it comes time for service. I also a sales rep for a company and I make sure my potential customer understand our service arrangements. Good luck with your new equipment.

08-09-2003, 05:01 PM	#10 (permalink)
Radiation Join Date: Aug 9 2003 Posts: 92 Rep Power: 0	Hi there, Grandpa, you should talk with David Graham with FI. I met him at Vegas this year and he is a great guy. He will answer all questions you have and make you feel comfortable. 800-346-3136, Ext. 138. Like all others have said, you should be comfortable with your rep. I call mine just to BS about things once a week. We were thinking about FI beds but we are scared of border hassles when we are in Canada, when we need parts and the paperwork might be missing and shipping delays, etc.... Good Luck

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)