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Old 11-02-2001, 11:47 AM   #1 (permalink)
 
Join Date: Nov 2 2001
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As a former business owner interested in franchising a salon, I was excited to hear about Hollywood Tan's successes in New Jersey. But here is a chronicle as of today regarding my experiences in dealing with them:

1. Call New Jersey Office.
2. Deal with rude operator, who has a don't give a crap attitude.
3. No one is in to take my call.
4. No one other than the Ralph's can answer franchising questions
5. Leave a message on voice mail.
6. No, cannot do that. Voice mail is full and not accepting messages.
7. Call back to leave a written message.
8. Operator with attitude again, and says she doesn't take messages, that I must leave it on voice mail. Explain that voice mail is full, she says she doesn't understand; and drops me into voice mail again.
9. This time voice mail works. Hmmm?
10. Leave message saying I have $275K to invest in multiple locations, if possible, and would like to receive a phone call a.s.a.p.
11. Five days later, no phone call.
12. Ten days later, no phone call.
13. Now, I am concerned that I left the wrong phone number.
14. Call back. Same attitudinal operator, same situation - no one available, same voice mail left.
15. Four days and no call.
16. Five days and no call.
17. Visit web site, and see all these locations blinking and saying they are opening soon!
18. Call other Hollywood Tan salon owners, who do nothing but praise the Ralph's. I begin to wonder, am I missing something.
19. Call Hollywood Tan office again.
20. Same attitudinal operator. Same situation, same voicemail. Same crap!
21. Two days later, no phone call.
22. Anyone else have these problems?
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Old 11-02-2001, 11:52 AM   #2 (permalink)
 
Join Date: Jan 29 2001
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I love Hollywood Tans they make all my customers appreciate the service and quality of my salon and equipment I provide, they always come back and say I'm not leaving again
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Old 11-02-2001, 11:11 PM   #3 (permalink)
 
Join Date: Aug 15 2001
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Honey, if you have that kind of money to drop, I'm verrrrryyyy single. Just kidding. Guess your response (or lack there of) tells you what kind of operation they run. Sure you want to be tied to them? Open your own, or at least two very nice ones for that kind of cash. Just can't go with a franchise mentality, I like being in control.
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Old 11-04-2001, 05:00 PM   #4 (permalink)
 
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Hollywood Tans has brought me a lot of business. They have an ad on a radio station that makes them sound fantastic, then customers try it and come back to say they pay $20 for a crappy stand up session with old worn out bulbs.

Thanks Hollywood Tans
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Old 11-04-2001, 07:54 PM   #5 (permalink)
 
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Have been to Hollywood Tans a few times when visiting New Jersey, that is actually where I got the idea for my salon. I did find the session pretty good, was in the new stand-up so it had to have new bulbs I guess however I did not find the salon to be very clean. This bothered me as cleanliness is a huge thing at my salon. Customer service was also pretty crappy.

Stacey
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Old 11-06-2001, 12:22 AM   #6 (permalink)
 
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If anybody wants to invest I'm going to open 1 or more mostly standup but with 2 VHR beds like Ellipse, Onyx or Giant sun and a Matrix HP, call it South beach Tans (already have the name) and open near EVERY Hollywood Tans, my standup sessions will be lessexpensive and offer alternative laydown.
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