Appointments or Drop In - tanTALK

stormyout · 08-29-2001, 03:02 AM

I am thinking of doing drop in only,since that is how I tan and it works for me. Also I think it would be a lot less hassle, with me being new at this. Do most salons make appointments, or does it really matter?

CHUNN · 08-29-2001, 08:31 AM

We DO NOT make appointments. Thanks goodness!

Phiper · 08-29-2001, 10:12 AM

For the first 9 yrs we took appointments:Hassle finding an appointment book that match our time schedule. Ending up making our own.Phone constantly ringing, therefore requiring a person at the front desk at all times.Trying to collect "no-show" fees if a client didn't keep their appointment.During busy season, we could not accommodate our "walk-in" cliental.Overall... It just added stress to our clients and us.For the last 7 yrs, we have been "No Appointment necessary".Saved on printing cost.Now when the phone rings, their checking on our business hours.No more "fighting" with the client over a $3.00 fee.Everybody is walk-in!!!! We eliminated the other list above, and life has been alot less stressful.Hope this may help you in your decision.--------------------Viper Jon@phiper.fws1.com[ August 29, 2001: Message edited by: Phiper ]

BOBER96 · 08-29-2001, 10:25 AM

We currently do appointments. If we can accomodate walk ins, we will gladly do so. I think after we make the salon move, we may go to a NO APPOINTMENT policy. Those that do this, do you find that you have a lot of people sitting around in the lobby area waiting a turn? Especially during peak season at say....5pm on a Friday? Thanks!

tangirl · 08-29-2001, 10:34 AM

NO APPOINTMENTS! Yes, I have people sitting in my lobby waiting for a bed on Friday afternoon. And, while they are waiting they are looking at my sidelines and purchasing. The wait is never more than 15 minutes. Just long enough for them to spend money. Love it. I wouldn't change it for the world.

2shoes · 08-29-2001, 11:18 AM

So is it normal to be scared witless when you are going to be the first "NO appointment" salon in a town that seems set in their ways???? I have never liked having to set up an appointment to tan and would rather wait. So I am going this way. What side lines do you carry? I am VERY interested and have a lot of dead space up front adjacent to the waiting area? Just begging to have some cool merchandise!!!!

BOBER96 · 08-29-2001, 11:39 AM

2shoes,just a couple ideas for ya...*Jewelry*Body Jewlery*Swimwear*Spa type items (very big right now)*skin care products (JA has a great skin care line)

Bronze Star · 08-29-2001, 12:03 PM

2shoes, also check out out the forum Extra Income Add-onsThere are many great suggestions there. If you're not sure on something there, regardless of how old the topic is, reply to it and it will automatically push the topic back to the top!

Becky · 08-29-2001, 12:20 PM

We are planning on doing no appointments but have kicked around doing appointments only for those who are members.No waiting option for members only might be a good selling point.What does everyone think?

2shoes · 08-29-2001, 06:24 PM

Thanks for the suggestions, I like the idea of swimwear and maybe toe rings. I will check out the sidelines section. Also was just 15 min. late for another appointment, only 2 weeks till my salon is open YEAH!!!!!

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08-29-2001, 03:02 AM	#1 (permalink)
stormyout Join Date: Aug 8 2001 Posts: 35 Rep Power: 0	I am thinking of doing drop in only,since that is how I tan and it works for me. Also I think it would be a lot less hassle, with me being new at this. Do most salons make appointments, or does it really matter?

08-29-2001, 08:31 AM	#2 (permalink)
CHUNN Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 3,819 Blog Entries: 1 Rep Power: 25	We DO NOT make appointments. Thanks goodness!

08-29-2001, 10:12 AM	#3 (permalink)
Phiper Join Date: Aug 14 2001 Posts: 38 Rep Power: 0	For the first 9 yrs we took appointments:Hassle finding an appointment book that match our time schedule. Ending up making our own.Phone constantly ringing, therefore requiring a person at the front desk at all times.Trying to collect "no-show" fees if a client didn't keep their appointment.During busy season, we could not accommodate our "walk-in" cliental.Overall... It just added stress to our clients and us.For the last 7 yrs, we have been "No Appointment necessary".Saved on printing cost.Now when the phone rings, their checking on our business hours.No more "fighting" with the client over a $3.00 fee.Everybody is walk-in!!!! We eliminated the other list above, and life has been alot less stressful.Hope this may help you in your decision.--------------------Viper Jon@phiper.fws1.com[ August 29, 2001: Message edited by: Phiper ]

08-29-2001, 10:25 AM	#4 (permalink)
BOBER96 Join Date: Oct 17 2000 Posts: 905 Rep Power: 24	We currently do appointments. If we can accomodate walk ins, we will gladly do so. I think after we make the salon move, we may go to a NO APPOINTMENT policy. Those that do this, do you find that you have a lot of people sitting around in the lobby area waiting a turn? Especially during peak season at say....5pm on a Friday? Thanks!

08-29-2001, 10:34 AM	#5 (permalink)
tangirl Join Date: Jul 6 2001 Posts: 1,875 Rep Power: 23	NO APPOINTMENTS! Yes, I have people sitting in my lobby waiting for a bed on Friday afternoon. And, while they are waiting they are looking at my sidelines and purchasing. The wait is never more than 15 minutes. Just long enough for them to spend money. Love it. I wouldn't change it for the world.

08-29-2001, 11:18 AM	#6 (permalink)
2shoes Join Date: Aug 10 2001 Posts: 52 Rep Power: 0	So is it normal to be scared witless when you are going to be the first "NO appointment" salon in a town that seems set in their ways???? I have never liked having to set up an appointment to tan and would rather wait. So I am going this way. What side lines do you carry? I am VERY interested and have a lot of dead space up front adjacent to the waiting area? Just begging to have some cool merchandise!!!!

08-29-2001, 11:39 AM	#7 (permalink)
BOBER96 Join Date: Oct 17 2000 Posts: 905 Rep Power: 24	2shoes,just a couple ideas for ya...JewelryBody JewlerySwimwearSpa type items (very big right now)*skin care products (JA has a great skin care line)

08-29-2001, 12:03 PM	#8 (permalink)
Bronze Star Join Date: Apr 11 2001 Posts: 2,693 Rep Power: 24	2shoes, also check out out the forum Extra Income Add-onsThere are many great suggestions there. If you're not sure on something there, regardless of how old the topic is, reply to it and it will automatically push the topic back to the top!

08-29-2001, 12:20 PM	#9 (permalink)
Becky Waiting Confirmation Join Date: May 7 2001 Posts: 1,006 Rep Power: 0	We are planning on doing no appointments but have kicked around doing appointments only for those who are members.No waiting option for members only might be a good selling point.What does everyone think?

08-29-2001, 06:24 PM	#10 (permalink)
2shoes Join Date: Aug 10 2001 Posts: 52 Rep Power: 0	Thanks for the suggestions, I like the idea of swimwear and maybe toe rings. I will check out the sidelines section. Also was just 15 min. late for another appointment, only 2 weeks till my salon is open YEAH!!!!!

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