Salon Tour - tanTALK

Forever Tan · 07-20-2001, 05:42 AM

When opening a new salon or taking over a previously owned salon, you should sit down and come up with a customer tour that introduces yourself and your salon, and gives the customer information on your beds such as watts per lamp, tanning time, difference between beds, and also where the bathroon is and so on, this gives you bonding time with the customer, and makes your salon friendly and comfortable,

solid · 07-21-2001, 12:46 AM

That is a very good idea. Have any salons tried this? Have you had any trouble with the idea?

Sonshinetans · 07-21-2001, 10:24 AM

absolutelyWe spend at least 7-10 minutes with a new customer showing them the facility.Then another 7-10 minutes to fill out consent forms and skin type test.The longer they stay in your facility the odds are increased in them buying a package.

JeffinKC · 07-21-2001, 09:36 PM

A tour of your facility and explination of equipment will increase your package sales automatically. Place your bigger more expensive equipment in the front of your salon and work towards the back. This way on the way back to the counter the customer can see the nicer beds again right before the decide what to buy. The only thing I don't agree with is talking about wattage and the type of lamps in a bed. Customers want to know the benefit to them so try and explain it in terms they understand. I allways stress the # of sessions in each bed needed to aquire and maintain a tan. This way they can see value in using the more expensive bed because it requires less sessions.

BooBop · 07-22-2001, 09:35 PM

I understand your point, but just how do you put a number on the number of sessions it will take them to aquire and maintain a tan? Quote:Originally posted by JeffinKC:A tour of your facility and explination of equipment will increase your package sales automatically. Place your bigger more expensive equipment in the front of your salon and work towards the back. This way on the way back to the counter the customer can see the nicer beds again right before the decide what to buy. The only thing I don't agree with is talking about wattage and the type of lamps in a bed. Customers want to know the benefit to them so try and explain it in terms they understand. I allways stress the # of sessions in each bed needed to aquire and maintain a tan. This way they can see value in using the more expensive bed because it requires less sessions.

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07-20-2001, 05:42 AM	#1 (permalink)
Forever Tan Join Date: Mar 6 2001 Posts: 869 Rep Power: 24	When opening a new salon or taking over a previously owned salon, you should sit down and come up with a customer tour that introduces yourself and your salon, and gives the customer information on your beds such as watts per lamp, tanning time, difference between beds, and also where the bathroon is and so on, this gives you bonding time with the customer, and makes your salon friendly and comfortable,

07-21-2001, 12:46 AM	#2 (permalink)
solid Waiting Confirmation Join Date: Oct 27 2000 Posts: 2,519 Rep Power: 0	That is a very good idea. Have any salons tried this? Have you had any trouble with the idea?

07-21-2001, 10:24 AM	#3 (permalink)
Sonshinetans Join Date: Oct 23 2000 Location: alabama Posts: 455 Rep Power: 24	absolutelyWe spend at least 7-10 minutes with a new customer showing them the facility.Then another 7-10 minutes to fill out consent forms and skin type test.The longer they stay in your facility the odds are increased in them buying a package.

07-21-2001, 09:36 PM	#4 (permalink)
JeffinKC Join Date: Apr 21 2001 Posts: 418 Rep Power: 24	A tour of your facility and explination of equipment will increase your package sales automatically. Place your bigger more expensive equipment in the front of your salon and work towards the back. This way on the way back to the counter the customer can see the nicer beds again right before the decide what to buy. The only thing I don't agree with is talking about wattage and the type of lamps in a bed. Customers want to know the benefit to them so try and explain it in terms they understand. I allways stress the # of sessions in each bed needed to aquire and maintain a tan. This way they can see value in using the more expensive bed because it requires less sessions.

07-22-2001, 09:35 PM	#5 (permalink)
BooBop I love Derf!! Join Date: Apr 5 2001 Age: 66 Posts: 7,766 Rep Power: 28	I understand your point, but just how do you put a number on the number of sessions it will take them to aquire and maintain a tan? Quote:Originally posted by JeffinKC:A tour of your facility and explination of equipment will increase your package sales automatically. Place your bigger more expensive equipment in the front of your salon and work towards the back. This way on the way back to the counter the customer can see the nicer beds again right before the decide what to buy. The only thing I don't agree with is talking about wattage and the type of lamps in a bed. Customers want to know the benefit to them so try and explain it in terms they understand. I allways stress the # of sessions in each bed needed to aquire and maintain a tan. This way they can see value in using the more expensive bed because it requires less sessions.

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