Originally Posted by sbt501

With this kind of sales have you experienced that it diminishes the level of customer service/ customer interaction that your sales associate gives? It has not impacted our customer interaction at all. For a customer to get a promotion the employees would have had several opportunities to offer a promotion to these people. You would be surprised how many employees wont open their mouth even to the detriment of the clients.

I believe it is a great sales tool as it makes the customer choose buy(Impulse purchase) or not buy vs a lazy sales associate just putting someone in for their tanning session. How do you keep your sales associates engaged vs relying on the in room sales? The staff knows that at some point the kiosk will intervene if they dont. Some staff could care a less anyway which is very sad.

I just think when i go into Chilis where they have a kiosk on the table to order food, drinks or appetizers. I have found the interaction of the wait staff has diminished with the customer.

Are the offers customer specific, based on previous sales or tanning history? Does the offer have a certain time frame it must be used? How frequently do you offer such a big discount every 5 sessions, once a month?