Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > General Tanning Industry Discussions

General Tanning Industry Discussions Tanning Salon Owners and Professionals in The Tanning Industry Discuss a wide Variety of Topics.

Reply
 
LinkBack Thread Tools
Old 11-13-2014, 01:18 AM   #1 (permalink)
 
Join Date: Dec 15 2008
Location: california
Posts: 163
Rep Power: 16 nvstan is on a distinguished road
Question Minimizing EFT's credit card disputes

Any ways to deal with EFT customers that disputing their monthly EFT charge "claiming" that they cancel their membership when they didn't.
(they didn't use their membership for the disputed months otherwise it will be a case of rendering of services).
The credit card company generally ruling in favor of the customer since we have no proof that the didn't cancel ?! ... they say that maybe we forgot on our end to cancel their membership.

It is a frustrating situation since we have a pretty good membership contract and generally we don't have any issue with it but How do you prove that a customer didn't cancel their membership? it seems to me like it is a loophole that a customer can use anytime they wish to dispute a recurring transaction.

Any advice ?
nvstan is offline   Reply With Quote
Old 11-13-2014, 10:29 AM   #2 (permalink)
 
Join Date: Mar 18 2005
Location: GA
Posts: 1,153
Rep Power: 20 peach will become famous soon enough
Re: Minimizing EFT's credit card disputes

Don't do efts.
peach is offline   Reply With Quote
Old 11-13-2014, 01:32 PM   #3 (permalink)
 
Join Date: Nov 4 2014
Location: New Braunfels, TX
Posts: 26
Rep Power: 0 KTH&W is on a distinguished road
Re: Minimizing EFT's credit card disputes

In the past we've sent copies of our cancellation policy along with the signed contract back to the CC company explaining that we meticulously track all cancellations and only take cancellations via certified mail (that can be tracked for the most part). We also offer a $50.00 cancellation fee for anyone wanting out of the contract so by actually talking to a human being with CC company you might actually gain traction. We discourage the use of Wells Fargo (sorry folks) as they have a high level of chargeback in favor of their precious member and we don't accept AMEX because they are all about their cardholders. We have a Visa and MasterCard sign prominently displayed so we get very little AMEX/Discover inquiries. I'm working with my merchant service provider to find a recurring ACH provider because its a little more difficult to get out of that situation and from what I understand it is cheaper.

Because we're a small business we're the original as it were I explain that to EVERY member when they sign up. I explain my stance and belief on charge backs (should probably have a portion of my contract state that they agree on the life of their first born not to ask for a chargeback, and require that portion be initialed or signed). If they have a situation where that is the problem just come in and talk to me, I'm an agreeable person. So far I've had two people come in and speak to me face-to-face about charge backs! In both cases we kept the money. No need to get the CC company involved. I'm sure that won't always be the case.
KTH&W is offline   Reply With Quote
Old 11-13-2014, 01:34 PM   #4 (permalink)
 
Join Date: Nov 4 2014
Location: New Braunfels, TX
Posts: 26
Rep Power: 0 KTH&W is on a distinguished road
Re: Minimizing EFT's credit card disputes

70% of our business is EFT by the way. Charge backs haven't been a huge issue. What really sucks though is when cards are hacked. Recently my business card was in the group at Home Depot that got hacked. Sure enough I had a dozen clients who's cards where hacked and today I had to make a dozen calls asking for new cards.
KTH&W is offline   Reply With Quote
Old 11-13-2014, 01:42 PM   #5 (permalink)
 
CrystalSS's Avatar
 
Join Date: Apr 23 2008
Location: Colorado
Posts: 1,042
Blog Entries: 2
Rep Power: 16 CrystalSS is on a distinguished road
Re: Minimizing EFT's credit card disputes

It's still white noise for me. I just do what I can and let it go…for now.
CrystalSS is offline   Reply With Quote
Old 11-14-2014, 02:53 PM   #6 (permalink)
 
Join Date: Nov 13 2006
Location: Washington State
Posts: 172
Rep Power: 18 Michelle N is on a distinguished road
Re: Minimizing EFT's credit card disputes

If it is that big of a deal to you, then you need to have in your eft contract that they must submit the cancellation by certified mail and to make sure they are keeping a copy of that receipt. If it clearly states it in your contract and they can't produce that certified letter rcpt, then I would think that would suffice. You have to really take in to consideration if it is worth it also. It isn't to everyone.
Michelle N is offline   Reply With Quote
Reply

Bookmarks

Tags
eft , eft club , memberships



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
credit card processing tcusa General Tanning Industry Discussions 11 06-15-2010 11:18 AM
looking for a credit card machine tanmann10 For Sale - FOR SALON OWNERS ONLY 8 12-13-2005 08:27 AM
Credit Card Paper sbtan For Sale - FOR SALON OWNERS ONLY 2 10-20-2004 01:24 PM
Credit card processing? fineous New To The Tanning Business 5 01-22-2003 02:08 PM


All times are GMT -5. The time now is 03:33 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!